Intervoice Technologies INC scorecard

Company Overview

Intervoice Technologies INC is a BPO company.

Executive summary

Brand Profile: Voice: results-driven. Voice: solutions-based. Voice: enterprise-focused. Client Value Proposition: Summary: Publicly visible materials suggest the company offers outsourced call-center/BPO support, but there is not enough verified public detail to quantify outcomes, industries served, or client benefits beyond the basic service positioning.. Value Points: Title: Outsourced call-center support. Value Points: Description: Public directory wording indicates the firm provides call-center/BPO services.. Value Points: Title: Accessible contact route. Value Points: Description: A website and email address are publicly listed for direct outreach.. Company Overview: Highlights: Public directory listing references the company as a results-driven BPO and all-encompassing call center.. Highlights: Website and contact email are publicly referenced in the directory profile.. Description: Intervoice Technologies, Inc. is listed publicly as a BPO/call-center services provider, with a contact email and website referenced by a directory profile. Publicly available details are limited and do not establish a fuller corporate profile beyond this directory-style listing.. Competitive Differentiators: Differentiators: Title: Broad call-center positioning. Differentiators: Description: Public directory language describes the firm as an all-encompassing call center and results-driven BPO provider.. Differentiators: Title: Direct public contact channel. Differentiators: Description: The directory profile publicly references a company website and email contact for inquiry.. Financial Health: Risk Factors: Public sources indicate the company was acquired and may no longer operate as an independent provider.. Risk Factors: Current revenue, profitability, and funding data were not publicly verified.. Overall Health: unknown. Financial Events: Date: 2008-09-05. Financial Events: Amount: 335000000. Financial Events: Event Type: acquisition. Financial Events: Description: Convergys acquired Intervoice for US$335 million in cash at $8.25 per share.. Employee &

Strengths

• Brand Profile: Voice: results-driven. Voice: solutions-based. Voice: enterprise-focused. (public_web; observed 2026-08-25)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Financial services. Clients: Client Name: Financial institutions. Clients: Segment: Enterprise. Clients: Industry: Healthcare. Clients: Client Name: Healthcare institutions. Clients: Segment: Enterprise. Clients: Industry: Telecommunications. Clients: Client Name: Telecommunications companies. Clients: Segment: Enterprise. Clients: Industry: Utilities. Clients: Client Name: Utilities. Clients: Segment: Enterprise. Clients: Industry: Public sector. Clients: Client Name: Governments. Total Clients Claimed: 5000. Industry Concentration: financial services. Industry Concentration: healthcare. Industry Concentration: telecommunications. Industry Concentration: utilities. Industry Concentration: government. (public_web; observed 2026-06-26)
• Client Value Proposition: Summary: Publicly visible materials suggest the company offers outsourced call-center/BPO support, but there is not enough verified public detail to quantify outcomes, industries served, or client benefits beyond the basic service positioning.. Value Points: Title: Outsourced call-center support. Value Points: Description: Public directory wording indicates the firm provides call-center/BPO services.. Value Points: Title: Accessible contact route. Value Points: Description: A website and email address are publicly listed for direct outreach.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-02)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Financial services. Clients: Client Name: Financial institutions. Clients: Segment: Enterprise. Clients: Industry: Healthcare. Clients: Client Name: Healthcare institutions. Clients: Segment: Enterprise. Clients: Industry: Telecommunications. Clients: Client Name: Telecommunications companies. Clients: Segment: Enterprise. Clients: Industry: Utilities. Clients: Client Name: Utilities. Clients: Segment: Enterprise. Clients: Industry: Public sector. Clients: Client Name: Governments. Total Clients Claimed: 5000. Industry Concentration: financial services. Industry Concentration: healthcare. Industry Concentration: telecommunications. Industry Concentration: utilities. Industry Concentration: government. Competitive Landscape: Competitors: Name: Convergys. Competitors: Evidence: Convergys acquired Intervoice in 2008, making it a successor/related entity rather than a direct active peer.. Competitors: Relationship: alternative. Competitors: Name: Precision Response Corporation. Competitors: Evidence: Referenced as a customer-care services provider in a managed-services partnership.. Competitors: Relationship: adjacent. Competitors: Name: Other IVR / contact center software vendors. Competitors: Evidence: Intervoice was described as a world leader in voice portals and IP contact center software.. Competitors: Relationship: adjacent. Positioning: Historically positioned as a provider of voice portal, IP contact center, and managed/hosted communications software and services; current independent BPO positioning is not publicly verified.. Market Signals: Public materials emphasize financial services, healthcare, telecom, utilities, and government verticals.. Market Signals: Current public evidence points to legacy software/services positioning rather than an active standalone BPO operator.. Differentiators: Voice portal and IVR heritage. Differentiators: Hosted and managed service capability. Differentiators: Dynamic Decisioning Solution (DDS). Services & Offerings: Categories: Name: Call center services. Categories: Services: Inbound customer support. Categories: Services: Outbound calling. Categories: Services: General call-center operations. Executive Summary: Summary: Public information is sparse; the company appears to operate in BPO/call-center services and is publicly associated with ivtcc.com, but no verifiable public source in the gathered material confirms broader operational

Geography

Delivery Center Details: Centers: City: Dallas. Centers: Model: headquarters. Centers: Country: United States. Centers: City: Cheshire. Centers: Model: international headquarters. Centers: Country: United Kingdom. Key Firmographics: Sectors Display: BPO. Sectors Display: call center. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Voice portal / contact portal applications. Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: Web-based VoIP contact center product. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Hosted and managed service offerings. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Dynamic Decisioning Solution (DDS). Ai Capabilities: IVR. Ai Capabilities: speech solutions. Ai Capabilities: voice portal applications. Ai Capabilities: contact portal applications. Ai Capabilities: hosted and managed services. Proprietary Tech: Dynamic Decisioning Solution (DDS).

Methodology

Intervoice Technologies INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: http://ivtcc.com

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