Invent Alliance Contact Centre scorecard

Company Overview

Invent Alliance Contact Centre is a BPO company, founded in 1968, with approximately 100-249 employees. They specialize in Finance & Accounting. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Client Value Proposition: Summary: Invent Alliance Contact Centre presents its value as improving productivity, lowering costs, and diversifying business operations through outsourced communication and customer experience services.[7]. Value Points: Title: Productivity improvement. Value Points: Description: Messaging states the BPO offering is intended to simplify operations and improve productivity.. Value Points: Title: Cost reduction. Value Points: Description: The company explicitly says its communication process can lower costs.. Value Points: Title: Flexible deployment. Value Points: Description: The firm offers cloud-based, in-premises, and hosted options for contact center delivery.. Value Points: Title: Customer experience support. Value Points: Description: The business frames its services around customer service and customer experience improvement.. Company Overview: Highlights: Lists contact information through Outsource Accelerator and the company site.[1][3]. Highlights: Positions its BPO offering around contact center software, CCaaS, and in-premises contact center solutions.[7]. Highlights: Publishes service pages for debt recovery and virtual receptionist services.[8][9][10]. Description: Invent Alliance Contact Centre is a business process outsourcing provider associated with Invent Alliance Limited and positioned around customer support, telemarketing, and contact center solutions in Nigeria.[1][2][6][7]. Competitive Differentiators: Differentiators: Title: Customized customer support. Differentiators: Description: LinkedIn describes the business as emphasizing flexible, high-quality, customized customer support outsourcing.. Differentiators: Title: Multi-channel coverage. Differentiators: Description: Public messaging highlights inbound and outbound channels across phone, live chat, and email.. Differentiators: Title: Broad delivery model. Differentiators: Description: The company markets CCaaS, in-premises contact center, and hosted service options.. Differentiators: Title: Specialized local services. Differentiators: Description: The site specifically promotes debt recovery and virtual receptionist offerings for Nigerian clients.. Leadership &

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Invent Alliance Contact Centre presents its value as improving productivity, lowering costs, and diversifying business operations through outsourced communication and customer experience services.[7]. Value Points: Title: Productivity improvement. Value Points: Description: Messaging states the BPO offering is intended to simplify operations and improve productivity.. Value Points: Title: Cost reduction. Value Points: Description: The company explicitly says its communication process can lower costs.. Value Points: Title: Flexible deployment. Value Points: Description: The firm offers cloud-based,. (public_web; observed 2025-05-23)
• Company Overview: Highlights: Lists contact information through Outsource Accelerator and the company site.[1][3]. Highlights: Positions its BPO offering around contact center software, CCaaS, and in-premises contact center solutions.[7]. Highlights: Publishes service pages for debt recovery and virtual receptionist services.[8][9][10]. Description: Invent Alliance Contact Centre is a business process outsourcing provider associated with Invent Alliance Limited and positioned around customer support, telemarketing, and contact center solutions in Nigeria.[1][2][6][7]. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-05-23)

Firmographics

GB100 score

Overall score: 45

• egs: 45.5
• growth: 49.9
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.6
• digital_readiness: 44.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Invent Alliance Contact Centre's structured service taxonomy includes Finance & Accounting. Competitive Landscape: Competitors: Name: Other contact center/BPO providers in Nigeria. Competitors: Evidence: The company describes itself as a Nigerian-based BPO/contact center provider with telemarketing, debt recovery, and customer support outsourcing services.. Competitors: Relationship: direct. Positioning: Customer support outsourcing provider focused on inbound and outbound communication channels, including phone, live chat, and e-mail.. Market Signals: Public materials reference service to local and international customers in Nigeria, Kenya, Tanzania, and Uganda.. Differentiators: Flexible and customized customer support outsourcing. Differentiators: Emphasis on multiple communication channels. Differentiators: Telemarketing outsourcing. Differentiators: Debt recovery services. Key Firmographics: Sectors Display: Business process outsourcing. Sectors Display: Contact center services. Sectors Display: Customer support outsourcing. Sectors Display: Telemarketing. Headquarters Display: Lagos, Nigeria[3]. Ownership Type Display: Business unit of Invent Alliance Limited[10]. Recent News: Articles: Date: 2020-03-16. Articles: Title: 24/7 Virtual Receptionist as a Service in Nigeria. Articles: Source: Invent Alliance Contact Centre. Articles: Summary: The company page lists a news item about its virtual receptionist offering in Nigeria.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support outsourcing. Categories: Services: Inbound and outbound communication channels. Categories: Services: Phone support. Categories: Services: Live chat support. Categories: Services: Email support. Categories: Name: Telemarketing. Categories: Services: Telemarketing outsourcing for local and international customers. Categories: Name: Contact center solutions. Categories: Services: CCaaS-style cloud-based customer experience solution. Categories: Services: In-premises contact center solution. Categories: Services: Hosted services. Categories: Name: Back-office and related business support. Categories: Services: Hosted office space services. Categories: Services: Hosted shared services such as secretarial, admin, HR, legal, and accounting. Categories: Name: Specialized services. Categories: Services: Debt recovery services. Categories: Services: Virtual receptionist services. Executive Summary: Summary: Public sources describe Invent Alliance Contact

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Lagos. Centers: Model: contact center. Centers: Country: Nigeria. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No public pricing, rate card, or contract terms were found in the available sources.. Reputation & Reviews: Summary: No public third-party review ratings, certifications, or award credentials were verified in the accessible sources.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Phone. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Email. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Live chat. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: E-mail. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.. Asset Logo: Visibility: public. Asset Favicon: Visibility: public. Monthly Search Volume: 9583. Domain Authority: 61.

Methodology

Invent Alliance Contact Centre's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 54 distinct source URLs and retained 59 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting

Industries Served

• E-commerce & Retail

Contact

Website: https://bpo.inventallianceco.com/

Email: info@inventallianceco.com

Phone: 234 1 4608004,

Frequently Asked Questions

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