Issi Corp scorecard

Company Overview

Issi Corp is a BPO company. They specialize in Content Moderation.

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Executive summary

Brand Profile: Voice: professional. Voice: trust-focused. Voice: service-oriented. Imagery Style: corporate service branding with emphasis on customer support and business process outsourcing. Client Value Proposition: Summary: ISSI Corp presents itself as a BPO partner intended to provide stability, operational support, and specialized service delivery, especially for insurance clients. Its public value message emphasizes trusted execution, customer experience support, and operational excellence.. Value Points: Title: Operational stability. Value Points: Description: Public language highlights long-term peace of mind and support for complex operations.. Value Points: Title: Specialized insurance support. Value Points: Description: The company positions its heritage around serving insurers and the global insurance market.. Value Points: Title: Customer experience and growth enablement. Value Points: Description: Public materials describe support for customer experience and growth-oriented operations.. Value Points: Title: Technology-enabled service delivery. Value Points: Description: The company states it combines human expertise with AI and digital technology.. Company Overview: Tagline: A business process solutions company serving the global insurance sector.. Highlights: Founded in 2010. Highlights: Headquartered in Taguig, Metro Manila, Philippines. Highlights: Specialized heritage in insurance support. Highlights: Publicly describes services spanning customer experience, back-office support, content moderation, SaaS support, and IT help desk. Description: ISSI Corp is a Manila-based BPO and business process solutions provider founded in 2010, with a public positioning centered on insurance and related industries. Public materials also describe broader support for SaaS, AI, and IT through customer experience, back-office, and content moderation offerings.. Competitive Differentiators: Differentiators: Title: Insurance-sector specialization. Differentiators: Description: The company publicly emphasizes deep experience supporting insurers and the global insurance market.. Differentiators: Title: Long

Strengths

• Brand Profile: Voice: professional. Voice: trust-focused. Voice: service-oriented. Imagery Style: corporate service branding with emphasis on customer support and business process outsourcing. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: ISSI Corp presents itself as a BPO partner intended to provide stability, operational support, and specialized service delivery, especially for insurance clients. Its public value message emphasizes trusted execution, customer experience support, and operational excellence.. Value Points: Title: Operational stability. Value Points: Description: Public language highlights long-term peace of mind and support for complex operations.. Value Points: Title: Specialized insurance support. Value Points: Description: The company positions its heritage around serving insurers and the. (public_web; observed 2025-08-31)
• Company Overview: Tagline: A business process solutions company serving the global insurance sector.. Highlights: Founded in 2010. Highlights: Headquartered in Taguig, Metro Manila, Philippines. Highlights: Specialized heritage in insurance support. Highlights: Publicly describes services spanning customer experience, back-office support, content moderation, SaaS support, and IT help desk. Description: ISSI Corp is a Manila-based BPO and business process solutions provider founded in 2010, with a public positioning centered on insurance and related industries. Public materials also describe broader. (public_web; observed 2025-12-15)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 48

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Issi Corp's structured service taxonomy includes Content Moderation. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Alternative large-scale CX/BPO provider serving customer support and back-office needs.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Alternative large-scale CX/BPO provider serving customer support and back-office needs.. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Evidence: Alternative large-scale CX/BPO provider serving customer support and back-office needs.. Competitors: Relationship: direct. Positioning: A Philippines-based BPO provider focused on insurance support, customer support, back-office operations, and CX solutions.. Market Signals: Founded in 2010. Market Signals: Serving financial services, insurance, technology, and related industries. Market Signals: Claims service coverage across North America and Australia. Differentiators: Insurance-focused BPO positioning. Differentiators: BackOffice+ service branding. Differentiators: Claims, policy administration, underwriting support, and premium processing coverage. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience. Categories: Services: Contact center solutions. Categories: Services: Inbound customer support. Categories: Services: Customer experience operations. Categories: Name: Back office. Categories: Services: Back-office support. Categories: Services: Accounting support. Categories: Services: Underwriting support. Categories: Services: Non-voice administration support. Categories: Name: Technical support. Categories: Services: IT help desk. Categories: Services: Technical support outsourcing. Categories: Services: Multi-channel support. Categories: Name: Content moderation. Categories: Services: Content moderation support. Categories: Name: Sales and marketing. Categories: Services: Sales and marketing support. Executive Summary: Summary: ISSI Corp is a private Philippine BPO provider with origins in insurance support, now presenting itself as a business process solutions company for insurance, SaaS, AI, and IT clients. Public sources identify it as a Taguig-based firm founded in 2010, with leadership led by Chairman and CEO John B. Echauz and President and Co-founder Carla V. Racho.. Service: Content Moderation. Delivery Center Details: Centers: City: Taguig. Centers: Country: Philippines. Financial Health:

Geography

Key Firmographics: Founded Year: 2010. Sectors Display: Insurance. Sectors Display: SaaS. Sectors Display: AI. Sectors Display: IT. Headquarters Display: Taguig, Metro Manila, Philippines. Ownership Type Display: Private. Leadership & Executives: Executives: Bio: Publicly identified as Chairman and CEO of ISSI Corp.. Executives: Name: John B. Echauz. Executives: Title: Chairman and CEO. Executives: Bio: Publicly identified as President and Co-founder of ISSI Corp.. Executives: Name: Carla V. Racho. Executives: Title: President and Co-founder. Recent News: Articles: Date: 2026-08-07. Articles: Title: Employee Appreciation Day: Excellence from the First Half of 2026. Articles: Source: ISSI Corp. Articles: Summary: ISSI Corp described itself as a business process solutions company serving insurance, SaaS, AI, and IT industries, and stated that it manages over 1 million inbound calls annually.. Asset Logo: Visibility: public. Description Long: we're hiring! join our team today\\ [](https://www.issicorp.com/) \\ \\ BACK TO HOMEPAGE\\ \\.

Methodology

Issi Corp's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Content Moderation

Contact

Website: https://www.issicorp.com

Email: info@issicorp.com

Phone: 6818569

LinkedIn: https://www.linkedin.com/company/issicorpph/

Frequently Asked Questions

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