Telus International Philippines INC scorecard

Company Overview

Telus International Philippines INC is a BPO company, founded in 2005, with approximately 10,001+ employees. They specialize in Content Moderation, Customer Support. They serve the E-commerce & Retail industries.

TELUS International was established in 2005. It’s a publicly-traded organization and has approximately 16,000 employees. The organization’s two main headquarters are located in Vancouver, British Columbia, Canada, and Las Vegas, Nevada, United States. The organization delivers a solid reputation globally, with an international network of partners and brands that provide an exceptional level of support for many industries, including media and communication, healthcare, games, technology, hospitality, and the financial sector. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Client Value Proposition: Summary: Public sources suggest the company’s value proposition centers on scalable customer experience delivery and broader outsourced digital/IT/business operations support.. Value Points: Title: Customer experience scale. Value Points: Description: Public descriptions and review pages indicate a focus on customer-facing support and contact-center style operations.. Value Points: Title: Broader transformation support. Value Points: Description: Company branding references digital transformation, IT services, business operations, and digital innovation.. Value Points: Title: Philippines delivery capability. Value Points: Description: Public location references indicate an established Philippines operating base for delivery and recruitment.. Company Overview: Highlights: Publicly associated with TELUS International / TELUS Digital branding.. Highlights: Listed on employer and business directory sources as operating in the Philippines.. Highlights: Public sources show multiple Philippine office locations in Metro Manila and Iloilo City.. Description: TELUS International Philippines Inc. is a Philippines-based outsourcing and offshoring consulting provider associated with TELUS International/TELUS Digital and publicly listed as serving customer experience, digital transformation, IT services, business operations, and digital innovation markets.. Competitive Differentiators: Differentiators: Title: Multi-site Philippines footprint. Differentiators: Description: Public listings reference several operational or recruitment locations across Metro Manila and Iloilo City, indicating a distributed Philippine delivery presence.. Differentiators: Title: Broad service positioning. Differentiators: Description: Public company descriptions associate the business with customer experience, digital transformation, IT services, business operations, and digital innovation.. Differentiators: Title: Strong employer visibility. Differentiators: Description: Public employee-review platforms show high review volume and generally favorable ratings, which can support employer-brand visibility in the labor market.. Key Firmographics: Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Customer experience. Sectors Display: Digital

Strengths

• Client Value Proposition: Summary: Public sources suggest the company’s value proposition centers on scalable customer experience delivery and broader outsourced digital/IT/business operations support.. Value Points: Title: Customer experience scale. Value Points: Description: Public descriptions and review pages indicate a focus on customer-facing support and contact-center style operations.. Value Points: Title: Broader transformation support. Value Points: Description: Company branding references digital transformation, IT services, business operations, and digital innovation.. Value Points: Title: Philippines delivery capability. Value Points: Description: Public. (public_web; observed 2026-08-11)
• Company Overview: Highlights: Publicly associated with TELUS International / TELUS Digital branding.. Highlights: Listed on employer and business directory sources as operating in the Philippines.. Highlights: Public sources show multiple Philippine office locations in Metro Manila and Iloilo City.. Description: TELUS International Philippines Inc. is a Philippines-based outsourcing and offshoring consulting provider associated with TELUS International/TELUS Digital and publicly listed as serving customer experience, digital transformation, IT services, business operations, and digital innovation markets.. (public_web; observed 2026-08-11)
• Competitive Differentiators: Differentiators: Title: Multi-site Philippines footprint. Differentiators: Description: Public listings reference several operational or recruitment locations across Metro Manila and Iloilo City, indicating a distributed Philippine delivery presence.. Differentiators: Title: Broad service positioning. Differentiators: Description: Public company descriptions associate the business with customer experience, digital transformation, IT services, business operations, and digital innovation.. Differentiators: Title: Strong employer visibility. Differentiators: Description: Public employee-review platforms show high review volume and generally favorable ratings, which can support employer-brand visibility. (public_web; observed 2025-08-04)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-11)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 48

• egs: 41.9
• growth: 50
• reputation: 52.8
• ai_readiness: 50
• market_footprint: 49.1
• digital_readiness: 46.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Telus International Philippines INC's structured service taxonomy includes Content Moderation, Customer Support. Reputation & Reviews: Summary: Public employee-review sources show generally positive employer ratings, but some reviews mention workload, compensation, and management concerns. These are employee-experience signals, not client-service measurements.. Credentials: Detail: 682 reviews and 86% employee recommendation rate shown on the public profile.. Credentials: Rating: 4.5/5. Credentials: Platform: Jobstreet. Credentials: Detail: Public review page reports 1000+ employee reviews and 116 reviews in the last 6 months.. Credentials: Rating: 3.8/5. Credentials: Platform: AmbitionBox. Credentials: Detail: Public brand page reports product quality score 3.1/5 and value-for-money/ROI score 2.7/5, based on user/customer ratings.. Credentials: Rating: 3.1/5. Credentials: Platform: Comparably. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience operations. Categories: Services: Customer support. Categories: Services: Customer service representative functions. Categories: Services: Contact center support. Categories: Name: Digital and IT services. Categories: Services: Cybersecurity-related support roles. Categories: Services: IT operations support. Categories: Services: Digital transformation services. Categories: Name: Business operations. Categories: Services: Back-office support. Categories: Services: Operational outsourcing. Categories: Name: Innovation services. Categories: Services: Digital innovation support. Executive Summary: Summary: TELUS International Philippines Inc. appears to be a large-scale BPO and outsourcing provider in the Philippines, publicly tied to TELUS International/TELUS Digital and positioned around customer experience and digital services delivery.. Competitive Landscape: Competitors: Name: Concentrix. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Relationship: direct. Delivery Center Details: Centers: City: Pasig. Centers: Country: Philippines. Centers: City: Taguig. Centers: Country: Philippines. Centers: City: Quezon City. Centers: Country: Philippines. Centers: City: Makati. Centers: Country: Philippines. Centers: City: Iloilo City. Centers: Country: Philippines. Financial Health: Overall Health: unknown.

Geography

Countries listed in the structured record include -.

Methodology

Telus International Philippines INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 11 distinct source URLs and retained 11 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Content Moderation
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: http://www.telusinternational.com.ph

Email: information@telusinternational.com.ph

Phone: 65 6327 5603

LinkedIn: https://www.linkedin.com/company/telus-international/

Frequently Asked Questions

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