Keystone Answering Service scorecard

Company Overview

Keystone Answering Service is a BPO company, founded in 1987, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Imagery Style: service/business-support oriented public web presentation. Client Value Proposition: Summary: The public value proposition centers on dependable, cost-effective, around-the-clock answering coverage delivered by trained staff from multiple Pennsylvania sites.. Value Points: Title: Round-the-clock coverage. Value Points: Description: Positions service as available 24 hours a day, 7 days a week, 365 days a year.. Value Points: Title: Cost-effective support. Value Points: Description: Public copy repeatedly emphasizes affordability alongside quality.. Value Points: Title: Professional call handling. Value Points: Description: Describes a specially trained, dedicated team supporting client communications.. Company Overview: Tagline: 24/7 telephone answering service. Highlights: Three-call-center footprint in Pennsylvania.. Highlights: Positions itself as cost-effective and high-quality.. Highlights: Supports clients across multiple industries around the clock.. Description: Keystone Answering Service presents itself as a premier-quality, cost-effective telephone answering service operating 24 hours a day, seven days a week, 365 days a year, with locations in Newtown, Allentown, and Leola, Pennsylvania.. Competitive Differentiators: Differentiators: Title: Multi-location Pennsylvania footprint. Differentiators: Description: Operates from Newtown, Allentown, and Leola, which supports geographic redundancy and distributed operations.. Differentiators: Title: 24/7/365 availability. Differentiators: Description: Public-facing materials emphasize continuous service coverage every day of the year.. Differentiators: Title: Healthcare compliance readiness. Differentiators: Description: Public HIPAA/HITECH business associate documentation indicates the firm works with healthcare providers and handles PHI-related workflows.. Differentiators: Title: Long operating history. Differentiators: Description: Public profiles describe the company as serving clients for more than a quarter century.. Key Firmographics: Founded Year: 1987. Sectors Display: Telephone answering. Sectors Display: Healthcare-related answering/support. Sectors Display: Multi-industry business services. Headquarters Display:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Imagery Style: service/business-support oriented public web presentation. (public_web; observed 2026-03-08)
• Client Portfolio: Industry Concentration: medical. Industry Concentration: professional. Industry Concentration: commercial. (public_web; observed 2024-11-10)
• Client Value Proposition: Summary: The public value proposition centers on dependable, cost-effective, around-the-clock answering coverage delivered by trained staff from multiple Pennsylvania sites.. Value Points: Title: Round-the-clock coverage. Value Points: Description: Positions service as available 24 hours a day, 7 days a week, 365 days a year.. Value Points: Title: Cost-effective support. Value Points: Description: Public copy repeatedly emphasizes affordability alongside quality.. Value Points: Title: Professional call handling. Value Points: Description: Describes a specially trained, dedicated team supporting. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-03-08)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2024-11-10)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-02-05)

Firmographics

GB100 score

Overall score: 44

• egs: 43.4
• growth: 48.7
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 30
• digital_readiness: 44.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: medical. Industry Concentration: professional. Industry Concentration: commercial. Competitive Landscape: Competitors: Name: Answering service providers. Competitors: Evidence: Public materials position Keystone as a telephone answering service serving medical, professional, and commercial firms.. Competitors: Relationship: adjacent. Positioning: Telephone answering service with 24/7 support and HIPAA-oriented service capability for medical, professional, and commercial firms.. Market Signals: Offers online message retrieval and mobile messaging tools. Market Signals: Multiple Pennsylvania locations. Differentiators: 24-hours-a-day, every day of the week service claim. Differentiators: HIPAA/HITECH business-associate documentation. Differentiators: Own messaging portal and Secure Messaging Plus app. Leadership & Executives: Executives: Bio: Public materials identify Chris Bell as the founder, owner, and president of MedCom Professional Services, Inc., d/b/a Keystone Answering Service.. Executives: Name: Chris Bell. Executives: Title: Founder, Owner, and President. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Telephone answering. Categories: Services: Live telephone answering. Categories: Services: 24/7 answering coverage. Categories: Services: Overflow answering. Categories: Services: After-hours answering. Categories: Name: Business communication support. Categories: Services: Message taking. Categories: Services: Call handling for businesses. Categories: Services: Call center support from multiple Pennsylvania locations. Categories: Name: Healthcare-adjacent support. Categories: Services: HIPAA-related business associate support for covered entities. Executive Summary: Summary: Keystone Answering Service is a Pennsylvania-based telephone answering service serving businesses nationwide, with public materials emphasizing 24/7 availability, cost-effectiveness, and multi-location operations in Newtown, Allentown, and Leola.. Asset Fact Document Signal: Role: other_document. Statement: | Company Name | | | Contact Name | | Requested Service Start Date: | | | | | |. Asset Fact Document Signal: Role: other_document. Statement: [www.keystoneansweringservice.com](http://www.keystoneansweringservice.com/) [info@keystoneansweringservice.com](mailto:info@keystoneansweringservice.com). Asset Fact Document Signal: Role: other_document. Statement: Keystone Answering Service Keystone Answering Service. Asset Fact

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Newtown. Centers: Country: United States. Centers: City: Allentown. Centers: Country: United States. Centers: City: Leola. Centers: Country: United States. Asset Fact Document Summary: Role: compliance_document. Summary: ## BUSINESS ASSOCIATE CONTRACT This Business Associate Contract (“BAC”), effective \_\_\_\_\_\_\_\_\_\_\_\_\_, (“Effective Date”), is entered into by and between MedCom Professional Services Inc., d/b/a Keystone Answering Service (the “Business Associate”) headquartered at 141 Friends Lane Suite 200, Newtown, PA 18940, and \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, hereinafter referred to as the (“Covered Entity”) each a “Party” and collectively the “Parties”. The Business Associate is a telephone answering service and the Covered Entity is a healthcare provider. The Parties have a prior oral or written agreement (the "Telephone Answering Service User Agreement") which governs the business relationship between these parties and under which the Business Associate regularly may use and/or disclose Protected Health Information (“PHI”) in its performance of the Services thereunder. Both Parties are committed to complying with the requirements of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) as amended by the Health Information Technology for Economic and Clinical Health Act (“HITECH Act”) and all pertinent regulations i. Financial Health: Overall Health: unknown. Pricing & Engagement: Models: Name: Custom quote. Models: Best For: Businesses seeking tailored answering coverage. Models: Description: Pricing appears to be handled privately rather than through a published rate sheet.. Models: Name: Directory-listed hourly rate band. Models: Best For: Directory reference only; not a verified company rate. Models: Description: A third-party directory lists a rate indication of less than $25 per hour, but this is not confirmed

Methodology

Keystone Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 30 distinct source URLs and retained 46 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.keystoneansweringservice.com

Email: contact@keytas.com

Phone: (215) 968-7800

Frequently Asked Questions

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