Kpsg Group scorecard

Company Overview

Kpsg Group is a BPO company, founded in 1990, with approximately 1000-4999 employees. They specialize in Back Office. They serve the E-commerce & Retail industries.

It specifically delivers the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe. The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing. About Derek Gallimore Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing. The #1 outsourcing authority Outsource Accelerator delivers the world’s leading aggregator marketplace for outsourcing. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: solution-oriented. Voice: efficiency-focused. Voice: technology-enabled. Tagline: The Best BPaaS Company in Indonesia. Imagery Style: null. Client Value Proposition: Summary: KPSG frames its value proposition around helping companies improve efficiency, speed, service quality, and operational transformation through integrated CX and business-process services.. Value Points: Title: Operational efficiency. Value Points: Description: BPaaS messaging emphasizes process management services designed to improve efficiency and reduce costs.. Value Points: Title: Service quality improvement. Value Points: Description: CXaaS messaging focuses on managing and improving omnichannel customer experience.. Value Points: Title: HR process standardization. Value Points: Description: HR BPaaS services are positioned to improve accuracy, compliance, and operational efficiency.. Company Overview: Tagline: The Best BPaaS Company in Indonesia. Highlights: Founded in 1990 as the first outsourcing company in Indonesia. Highlights: Positions itself as a pioneer in the Indonesian outsourcing industry. Highlights: Offers integrated CXaaS and BPaaS solutions. Highlights: Focuses on operational efficiency, speed, and service quality. Description: KPSG Group is a provider of CXaaS (Customer Experience as a Service) and BPaaS (Business Process as a Service) solutions, integrating technology, operations, and human resources to support business transformation.. Competitive Differentiators: Differentiators: Title: Pioneer positioning. Differentiators: Description: Publicly described as the first outsourcing company in Indonesia, supporting a long operating history.. Differentiators: Title: Integrated delivery model. Differentiators: Description: Combines technology, operations, and human resources in its CXaaS and BPaaS offerings.. Differentiators: Title: Broad HR outsourcing coverage. Differentiators: Description: Offers end-to-end employee experience services from sourcing and recruitment through payroll and operational support.. Differentiators: Title: Industry-focused solutioning. Differentiators: Description: Publishes solution areas for banking, multifinance,

Strengths

• Brand Profile: Voice: professional. Voice: solution-oriented. Voice: efficiency-focused. Voice: technology-enabled. Tagline: The Best BPaaS Company in Indonesia. Imagery Style: null. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: KPSG frames its value proposition around helping companies improve efficiency, speed, service quality, and operational transformation through integrated CX and business-process services.. Value Points: Title: Operational efficiency. Value Points: Description: BPaaS messaging emphasizes process management services designed to improve efficiency and reduce costs.. Value Points: Title: Service quality improvement. Value Points: Description: CXaaS messaging focuses on managing and improving omnichannel customer experience.. Value Points: Title: HR process standardization. Value Points: Description: HR BPaaS services. (public_web; observed 2026-03-17)
• Company Overview: Tagline: The Best BPaaS Company in Indonesia. Highlights: Founded in 1990 as the first outsourcing company in Indonesia. Highlights: Positions itself as a pioneer in the Indonesian outsourcing industry. Highlights: Offers integrated CXaaS and BPaaS solutions. Highlights: Focuses on operational efficiency, speed, and service quality. Description: KPSG Group is a provider of CXaaS (Customer Experience as a Service) and BPaaS (Business Process as a Service) solutions, integrating technology, operations, and human resources to support business. (public_web; observed 2026-03-17)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-02)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-03-17)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 45
• growth: 56.5
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 40
• digital_readiness: 54.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Kpsg Group's structured service taxonomy includes Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator. Competitors: Evidence: Public profile and review directory coverage of KPSG as an outsourcing/BPO provider.. Competitors: Relationship: adjacent. Competitors: Name: Talent Source KPSG. Competitors: Evidence: Public LinkedIn presence describing business services, HR services, IT services, and business process services.. Competitors: Relationship: adjacent. Positioning: KPSG Group presents itself as a BPaaS and CXaaS provider focused on operational transformation, combining technology, operations, and human resources, with emphasis on cloud-based service delivery and BPO/ITO integration.. Market Signals: Operates a public website with English and Indonesian brand pages.. Market Signals: Maintains public contact and headquarters information in Jakarta, Indonesia.. Market Signals: Publishes career and news pages, indicating an active corporate web presence.. Differentiators: Positions itself as Indonesia's first outsourcing company founded in 1990.. Differentiators: Emphasizes BPaaS and CXaaS rather than only traditional BPO.. Differentiators: Highlights cloud computing as part of its BPaaS implementation.. Differentiators: Frames offerings around customer experience and employee. Key Firmographics: Founded Year: 1990. Sectors Display: Customer experience services. Sectors Display: Business process services. Sectors Display: HR outsourcing. Headquarters Display: Graha BIP, 9th Floor, Jl. Jend. Gatot Subroto Kav. 23, Jakarta 12930, Indonesia. Employee Count Display: 201-500 employees (LinkedIn display). Ownership Type Display: Privately held (LinkedIn display). Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: CXaaS. Categories: Services: Omnichannel customer experience management. Categories: Name: BPaaS. Categories: Services: Business process management. Categories: Services: Operational efficiency support. Categories: Services: Cost reduction support. Categories: Name: Employee Experience / HR BPaaS. Categories: Services: Recruitment and selection. Categories: Services: Employee administration and registration. Categories: Services: Payroll processing. Categories: Services: Time management. Categories: Services: Operational support management. Categories: Services: Employer of Record (EOR). Categories: Name: Industry

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Jakarta. Centers: Model: headquarters. Centers: Country: Indonesia. Centers: City: Tangerang. Centers: Model: business office. Centers: Country: Indonesia. Centers: City: Surabaya. Centers: Model: recruitment center. Centers: Country: Indonesia. Centers: City: Bandung. Centers: Model: recruitment center. Centers: Country: Indonesia. Centers: City: Semarang. Centers: Model: recruitment center. Centers: Country: Indonesia. Centers: City: Yogyakarta. Centers: Model: recruitment center. Centers: Country: Indonesia. Centers: City: Malang. Centers: Model: recruitment center. Centers: Country: Indonesia. Centers: City: Medan. Centers: Model: recruitment center. Centers: Country: Indonesia. Centers: City: Samarinda. Centers: Model: recruitment center. Centers: Country: Indonesia. Centers: City: Makassar. Centers: Model: recruitment center. Centers: Country: Indonesia. Centers: City: Makati. Centers: Model: regional office. Centers: Country: Philippines. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: ai-powered contact center platform. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: digital marketing campaign. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: learning and development platform. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: manpower outsourcing. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: recruitment and selection. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: payroll process outsourcing. Ai Capabilities: ai-powered contact center platform. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Current Vacancies: no vacancy at the moment. Workforce Signals: Recent Career Activity: public careers page lists vacancies but currently shows no open roles. Leadership & Executives: Executives: Name: Munadi Wiryadipura. Executives: Title: Group CEO. Reputation & Reviews: Credentials: Detail: Public company page displays 201-500 employees and privately held status.. Credentials: Platform: LinkedIn. Executive Summary:

Methodology

Kpsg Group's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.kpsg.com

Email: info@deosgroup.id

Phone: 021-5229910

Frequently Asked Questions

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