Kso Services scorecard

Company Overview

Kso Services is a BPO company, founded in 2013, with approximately 1-49 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: French-language. Voice: professional. Voice: service-oriented. Voice: technical. Client Value Proposition: Summary: KSO Services positions itself as an agile offshore partner for customer support and IT operations, with multilingual coverage, 24/7 service capability, and dedicated or shared teams tailored to client needs.. Value Points: Title: Agile team model. Value Points: Description: The company says it can build dedicated or shared teams tailored to client needs.. Value Points: Title: Multilingual support. Value Points: Description: Public sources reference French and English support capabilities.. Value Points: Title: Operational continuity. Value Points: Description: The company emphasizes continuous service availability across time slots, including 24/7 coverage.. Company Overview: Tagline: Fast and efficient customer support from the very first levels of support.. Highlights: Founded in 2013.. Highlights: Headquartered in Phnom Penh, Cambodia.. Highlights: Offers multilingual support, including French and English.. Highlights: Provides 24/7 operational coverage for certain services.. Description: KSO Services is a Cambodia-based outsourcing provider offering customer support, IT helpdesk, managed network services, infrastructure support, and related BPO services. Public sources describe it as serving French-speaking and English-speaking clients with teams based in Siem Reap and Phnom Penh, and operating 24/7 support capabilities.. Competitive Differentiators: Differentiators: Title: French-language delivery from Cambodia. Differentiators: Description: Public materials emphasize a team made up exclusively of French people based in Siem Reap and Phnom Penh, positioning the company for French-language service delivery from an offshore location.. Differentiators: Title: 24/7 support availability. Differentiators: Description: The company states technicians can operate across multiple schedules to provide continuous service 24 hours a day, 7 days a week.. Differentiators: Title: Combination

Strengths

• Brand Profile: Voice: French-language. Voice: professional. Voice: service-oriented. Voice: technical. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: KSO Services positions itself as an agile offshore partner for customer support and IT operations, with multilingual coverage, 24/7 service capability, and dedicated or shared teams tailored to client needs.. Value Points: Title: Agile team model. Value Points: Description: The company says it can build dedicated or shared teams tailored to client needs.. Value Points: Title: Multilingual support. Value Points: Description: Public sources reference French and English support capabilities.. Value Points: Title: Operational continuity.. (public_web; observed 2026-03-18)
• Company Overview: Tagline: Fast and efficient customer support from the very first levels of support.. Highlights: Founded in 2013.. Highlights: Headquartered in Phnom Penh, Cambodia.. Highlights: Offers multilingual support, including French and English.. Highlights: Provides 24/7 operational coverage for certain services.. Description: KSO Services is a Cambodia-based outsourcing provider offering customer support, IT helpdesk, managed network services, infrastructure support, and related BPO services. Public sources describe it as serving French-speaking and English-speaking clients with teams based in. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-13)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-13)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-18)

Firmographics

GB100 score

Overall score: 42

• egs: 37.3
• growth: 50
• reputation: 41.7
• ai_readiness: 50
• market_footprint: 29
• digital_readiness: 43.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Kso Services's structured service taxonomy includes Customer Support. Key Firmographics: Founded Year: 2013. Revenue Display: null. Sectors Display: Outsourcing/Offshoring. Sectors Display: BPO. Sectors Display: IT consulting. Sectors Display: Managed services. Headquarters Display: 18c street 418, Phnom Penh, Cambodia. Employee Count Display: 10-50 employees. Ownership Type Display: Privately held; legal form listed as SARL. Leadership & Executives: Executives: Bio: Publicly identified as founder of KSO Services and as a manager on the company legal notice page.. Executives: Name: Didier Hartereau. Executives: Title: Gérant / Responsible for publication / Founder. Executives: Bio: Listed by a directory source as owner and president.. Executives: Name: Kathleen O'Gorman. Executives: Title: Owner, President. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer service. Categories: Services: Multilingual customer support. Categories: Services: Contact center support. Categories: Name: IT support and helpdesk. Categories: Services: Technical support. Categories: Services: Incident handling. Categories: Services: User support. Categories: Services: Helpdesk services. Categories: Name: Managed services. Categories: Services: Managed network services. Categories: Services: Infrastructure management. Categories: Services: Server and network administration. Categories: Services: Backup control and security. Categories: Name: Maintenance and operations. Categories: Services: Preventive maintenance. Categories: Services: Corrective maintenance. Categories: Name: Consulting and transformation. Categories: Services: Management consulting. Categories: Services: Organization consulting. Categories: Services: IT transformation support. Executive Summary: Summary: KSO Services appears to be a small privately held BPO/IT services provider focused on customer support, helpdesk, managed services, and infrastructure support, with public materials emphasizing French-language service delivery and 24/7 availability from Cambodia.. Service: Customer Support. Delivery Center Details: Centers: City: Phnom Penh. Centers: Model: HQ. Centers: Country: Cambodia. Centers: City: Siem Reap. Centers: Country: Cambodia. Centers: City: Nantes. Centers: Country: France. Financial Health: Overall Health: unknown. Pricing

Geography

Countries listed in the structured record include -. Reputation & Reviews: Summary: Public review and credential data are limited in the gathered sources. A few third-party directory profiles exist, but no verified aggregate rating or broad review consensus was identified.. Credentials: Detail: Directory listing available; no public aggregate rating verified in the gathered source.. Credentials: Rating: null. Credentials: Platform: Outsource Accelerator. Credentials: Detail: Profile exists, but no verified numeric rating was captured from the available snippet.. Credentials: Rating: null. Credentials: Platform: Clutch. Credentials: Detail: Company profile includes headcount and specialty data, not a review rating.. Credentials: Rating: null. Credentials: Platform: SignalHire. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Odoo. Asset Image: Visibility: public. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: GDPR Attestation. Compliance: ISO 27001. Description Long: **Don't panic.** If you think it's our mistake, please send us a message on this page..

Methodology

Kso Services's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 39 distinct source URLs and retained 44 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.kso-services.com

Email: info@kso-services.com

Phone: 33 9 80 40 02 10

Frequently Asked Questions

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