Lava Automation scorecard

Company Overview

Lava Automation is a BPO company, founded in 2019, with approximately 1-49 employees. They specialize in Sales & Marketing, Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

We help businesses grow with less overhead and more automation. Our mission is to give you the tools, systems, and support to scale, without burning out your team. Book a DemoView Pricing Lava Team US PH

Executive summary

Brand Profile: Voice: supportive. Voice: solution-oriented. Voice: growth-focused. Voice: operationally practical. Tagline: Smart Virtual Assistants & Systems. Imagery Style: Service-oriented business imagery with an emphasis on operations, automation, and insurance workflows. Client Value Proposition: Summary: Lava Automation says it helps agencies and small businesses reduce busywork, lower overhead, and scale operations using automation plus trained support talent.. Value Points: Title: Lower manual workload. Value Points: Description: Automation is used to route tasks, trigger follow-ups, and synchronize data across systems.. Value Points: Title: More operational capacity. Value Points: Description: Virtual assistants are positioned to increase service and quote-handling capacity while reducing staffing burden.. Value Points: Title: Better workflow consistency. Value Points: Description: The company emphasizes documented workflows and structured implementation for repeatable operations.. Value Points: Title: Secure support environment. Value Points: Description: Public materials reference security monitoring, backups, email protection, and SOC 2 protocols.. Company Overview: Tagline: Smart Virtual Assistants & Systems. Highlights: Focuses on insurance agencies and small businesses. Highlights: Combines custom automation with virtual assistant support. Highlights: Also offers managed IT / MSP-style services. Highlights: Positions itself around workflow automation, compliance, and secure infrastructure. Description: Lava Automation presents itself as an insurance agency outsourcing partner that combines virtual assistants, automation, and IT support to help agencies scale with less overhead and more control.. Competitive Differentiators: Differentiators: Title: Insurance-industry specialization. Differentiators: Description: The company repeatedly positions its automation, VA, and CRM services around insurance agencies and their specific workflows.. Differentiators: Title: Combined delivery model. Differentiators: Description: Lava bundles virtual assistants, automation, and IT/security support under one provider rather than offering

Strengths

• Brand Profile: Voice: supportive. Voice: solution-oriented. Voice: growth-focused. Voice: operationally practical. Tagline: Smart Virtual Assistants & Systems. Imagery Style: Service-oriented business imagery with an emphasis on operations, automation, and insurance workflows. (public_web; observed 2026-08-14)
• Client Portfolio: Industry Concentration: Insurance agencies. Industry Concentration: Accounting firms. (public_web; observed 2026-08-14)
• Client Value Proposition: Summary: Lava Automation says it helps agencies and small businesses reduce busywork, lower overhead, and scale operations using automation plus trained support talent.. Value Points: Title: Lower manual workload. Value Points: Description: Automation is used to route tasks, trigger follow-ups, and synchronize data across systems.. Value Points: Title: More operational capacity. Value Points: Description: Virtual assistants are positioned to increase service and quote-handling capacity while reducing staffing burden.. Value Points: Title: Better workflow consistency. Value. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-14)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-07-02)

Firmographics

GB100 score

Overall score: 46

• egs: 35.7
• growth: 56.5
• reputation: 49
• ai_readiness: 50
• market_footprint: 33.2
• digital_readiness: 54.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Lava Automation's structured service taxonomy includes Sales & Marketing, Recruitment Process Outsourcing, Recruitment, Back Office. Client Portfolio: Industry Concentration: Insurance agencies. Industry Concentration: Accounting firms. Competitive Landscape: Competitors: Name: Traditional virtual assistant agencies. Competitors: Relationship: direct. Competitors: Name: Insurance-specialized BPO providers. Competitors: Relationship: direct. Competitors: Name: CRM implementation consultancies. Competitors: Relationship: adjacent. Competitors: Name: Workflow automation firms. Competitors: Relationship: alternative. Positioning: Insurance-focused BPO and automation provider combining virtual assistants, custom CRM, and workflow automation.. Market Signals: Public pricing is published for some offerings. Market Signals: Claims support for agencies managing large premium volumes. Market Signals: Offers both remote staffing and software/process automation. Differentiators: Insurance-industry specialization. Differentiators: Combination of virtual assistants and automation. Differentiators: Custom CRM development and tech-stack integration. Differentiators: Security emphasis with SOC 2 protocols. Hiring & Workforce Signals: Open Positions: Title: Virtual Assistant. Open Positions: Seniority: unknown. Open Positions: Department: Operations. Open Positions: Title: Automation Specialist. Open Positions: Seniority: unknown. Open Positions: Department: Automation. Open Positions: Title: Full Stack Developers. Open Positions: Seniority: unknown. Open Positions: Department: Engineering. Workforce Signals: Talent Signal: actively recruiting. Workforce Signals: Staffing Model: matched to client roles. Workforce Signals: Application Process: resume. Workforce Signals: Application Process: 2-minute video intro. Workforce Signals: Application Process: DISC assessment. Workforce Signals: Application Process: Zoom interview. Workforce Signals: Application Process: writing sample. Workforce Signals: Application Process: background check. Workforce Signals: Application Process: client placement. Employee & Client Sentiment: Red Flags: No public employee-review corpus identified. Red Flags: No verifiable sentiment dataset from public sources. Green Flags: Public careers page shows an active hiring funnel. Green Flags: Company states secure automation support and trained virtual assistants. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Virtual Assistant Support. Categories: Services: Dedicated virtual assistants. Categories: Services: Hourly VA support. Categories: Services: Task allocation

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Beaverton. Centers: Model: office. Centers: Country: United States. Centers: City: Portland. Centers: Model: headquarters. Centers: Country: United States. Centers: City: Davao City. Centers: Model: delivery. Centers: Country: Philippines. Key Firmographics: Founded Year: 2019. Sectors Display: Insurance agencies. Sectors Display: Accounting firms. Sectors Display: Small businesses. Headquarters Display: Portland, Oregon, United States. Pricing & Engagement: Models: Name: Hourly VA support. Models: Best For: Organizations needing variable administrative support. Models: Description: Flexible task allocation with a publicly listed rate of $14–$15 per hour and a minimum of one VA to start.. Models: Name: Group experience package. Models: Best For: Teams wanting a standardized implementation. Models: Description: Listed at $6,000 and described as including guided VA placement and templated CRM setup, supporting businesses up to 30 users.. Models: Name: Custom CRM with VA placement. Models: Best For: Businesses needing customized CRM and support staffing. Models: Description: Listed at $12,000 with dedicated 1:1 support and VA placement, supporting businesses up to 30 users.. Models: Name: Automation only. Models: Best For: Teams seeking automation implementation without staffing changes. Models: Description: Listed at $20,000 with dedicated 1:1 support and custom workflow design without VA placement, supporting businesses up to 30 users.. Models: Name: MSP / IT management. Models: Best For:. Financial Health: Risk Factors: No public financial statements found. Risk Factors: Revenue and profitability not publicly disclosed on company-owned sources. Overall Health: unknown. Leadership & Executives: Executives: Bio: Publicly referenced as the founder of Lava Automation in an external podcast interview.. Executives: Name: Austin Moorhead. Executives: Title: Founder. Reputation & Reviews:

Methodology

Lava Automation's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 69 distinct source URLs and retained 75 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.lavaautomation.com

Email: Info@lavaautomation.com

Phone: 1 503 - 966 - 2319

LinkedIn: https://www.linkedin.com/company/lava-automation

Frequently Asked Questions

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