Liberty Poland Call Center scorecard

Company Overview

Liberty Poland Call Center is a BPO company.

\\ \\ **O nas**\\ Sprawdź \\ \\ **Kariera**\\ Sprawdź

Executive summary

Brand Profile: Voice: corporate. Voice: informational. Client Value Proposition: Summary: Public information suggests Liberty Poland Call Center provides customer-facing support and sales assistance for businesses, especially in telecom and online retail contexts.. Value Points: Title: Customer support coverage. Value Points: Description: The public call-center structure suggests support for handling customer contacts and inquiries.. Value Points: Title: Sales enablement. Value Points: Description: Sources describe remote sales activity and support for online/telecom sales processes.. Value Points: Title: Operational integration. Value Points: Description: The call center appears embedded in a broader commercial organization, which may simplify coordination across sales and support channels.. Company Overview: Highlights: Public sources identify a call center structure within Liberty Poland S.A.. Highlights: The company’s public website is liberty.eu.. Highlights: A publicly listed contact channel includes a Polish phone number and email address.. Description: Liberty Poland S.A. operates a call center function within a broader Polish retail and business-services organization; public sources describe it as a BPO company focused on call center operations and remote sales support.. Competitive Differentiators: Differentiators: Title: Integrated retail and call center structure. Differentiators: Description: Public materials indicate the call center operates within a broader organization that also includes advisory staff and an online store.. Differentiators: Title: Poland-based domestic support footprint. Differentiators: Description: Public contact and company pages place the business in Poland, with a Warsaw headquarters listing and a Chorzów call-center reference.. Differentiators: Title: Telecom and e-commerce adjacency. Differentiators: Description: Coverage around the liberty.eu store and Plus-related sales indicates support tied to telecom and online retail activity.. Competitive Landscape: Competitors: Name: Other Polish BPO

Strengths

• Brand Profile: Voice: corporate. Voice: informational. (public_web; observed 2026-08-18)
• Client Value Proposition: Summary: Public information suggests Liberty Poland Call Center provides customer-facing support and sales assistance for businesses, especially in telecom and online retail contexts.. Value Points: Title: Customer support coverage. Value Points: Description: The public call-center structure suggests support for handling customer contacts and inquiries.. Value Points: Title: Sales enablement. Value Points: Description: Sources describe remote sales activity and support for online/telecom sales processes.. Value Points: Title: Operational integration. Value Points: Description: The call center appears. (public_web; observed 2025-06-30)
• Company Overview: Highlights: Public sources identify a call center structure within Liberty Poland S.A.. Highlights: The company’s public website is liberty.eu.. Highlights: A publicly listed contact channel includes a Polish phone number and email address.. Description: Liberty Poland S.A. operates a call center function within a broader Polish retail and business-services organization; public sources describe it as a BPO company focused on call center operations and remote sales support.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-02)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-06-30)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call center operations. Categories: Services: Customer contact handling. Categories: Services: Business advisory support for companies. Categories: Services: Sales-oriented phone support. Categories: Name: Remote sales support. Categories: Services: Distance sales support. Categories: Services: Telecom-related consulting/sales assistance. Categories: Name: E-commerce support. Categories: Services: Online store support. Categories: Services: Customer assistance for web sales. Delivery Center Details: Centers: City: Warszawa. Centers: Country: Poland. Centers: City: Chorzów. Centers: Country: Poland. Centers: City: Bytom. Centers: Country: Poland. Financial Health: Overall Health: unknown. Key Firmographics: Founded Year: 1995. Revenue Display: null. Sectors Display: Call center. Sectors Display: BPO. Sectors Display: Retail / telecom sales support. Headquarters Display: Warsaw, Mazowieckie, Poland (HQ listed on LinkedIn); contact page lists Al. Stanów Zjednoczonych 61, 04-028 Warszawa. Employee Count Display: null. Ownership Type Display: null. Recent News: Articles: Date: 2024-04-09. Articles: Title: Grupa Polsat Plus ma nowy e-sklep ze smartfonami. Articles: Source: Telepolis. Articles: Summary: Coverage noted that Liberty.eu supports a new smartphone e-shop and that Liberty Poland includes two call centers responsible for remote sales.. Articles: Date: 2024-04-12. Articles: Title: Nowy sklep internetowy ze smartfonami Grupy Polsat Plus. Articles: Source: Abonamenty.pl. Articles: Summary: The article repeated that customers could reach consultant support and that Liberty.eu is tied to the new online smartphone store.. Reputation & Reviews: Summary: Public review coverage is limited; one review directory shows user feedback exists, but no reliable, platform-wide rating or audited reputation metric was verified.. Credentials: Detail: A public review page exists with 41 total opinions listed for Liberty Poland in Chorzów, including positive, negative, and neutral posts.. Credentials: Rating: null. Credentials: Platform: GoWork. Credentials: Detail: A profile page

Geography

Executive Summary: Summary: Liberty Poland Call Center appears to be a Poland-based call center/BPO operation inside Liberty Poland S.A., with public references to sales support and business advisory activity rather than a standalone global outsourcing brand.. Asset Logo: Visibility: public. Description Long: \\ \\ **O nas**\\ Sprawdź \\ \\ **Kariera**\\ Sprawdź.

Methodology

Liberty Poland Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://liberty.eu/

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