Live Reps Call Center scorecard

Company Overview

Live Reps Call Center is a BPO company, founded in 2016, with approximately 50-99 employees. They specialize in Email Support, Customer Support, Data Entry & Processing. They serve the E-commerce & Retail industries.

Its current organization size is 51 to 200 employees, and its last reported revenue is $11 million. Since its inception, Live Reps Call Center has provided its solutions to businesses across the United States and other areas around the world. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: support-oriented. Voice: service-focused. Imagery Style: public website copy emphasizes live human support and professional staff; no reliable public visual style data was verified. Client Value Proposition: Summary: Live Reps Call Center positions its value around reducing costs, increasing customer satisfaction, improving repeat sales, and extending responsive coverage for inbound and outbound communications.. Value Points: Title: Cost reduction. Value Points: Description: The company says outsourcing its services can reduce operating costs for clients.. Value Points: Title: Customer experience support. Value Points: Description: It emphasizes consistent delivery of positive customer experiences.. Value Points: Title: Revenue support. Value Points: Description: Public copy highlights direct response, sales support, appointment setting, and lead handling.. Value Points: Title: Coverage continuity. Value Points: Description: The company markets 24/7, weekend, holiday, and bad-weather call coverage.. Value Points: Title: Lead handling support. Value Points: Description: Its inbound lead qualification page says it helps route qualified prospects to the next step.. Company Overview: Tagline: Live Reps Call Center presents itself as a full-service inbound/outbound call center and communications partner for outsourced customer service, direct response, and sales support.. Highlights: Claims 20+ years in business on its About page.. Highlights: Positions itself as a trusted third-party call center and communications partner.. Highlights: Promotes both inbound and outbound support offerings.. Highlights: States it has added services beyond traditional call center work.. Highlights: Cites AI technology use for certain clients.. Description: Live Reps Call Center is a private BPO/contact-center provider that says it has operated for more than 20 years and expanded beyond voice services into adjacent support

Strengths

• Brand Profile: Voice: professional. Voice: support-oriented. Voice: service-focused. Imagery Style: public website copy emphasizes live human support and professional staff; no reliable public visual style data was verified. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Live Reps Call Center positions its value around reducing costs, increasing customer satisfaction, improving repeat sales, and extending responsive coverage for inbound and outbound communications.. Value Points: Title: Cost reduction. Value Points: Description: The company says outsourcing its services can reduce operating costs for clients.. Value Points: Title: Customer experience support. Value Points: Description: It emphasizes consistent delivery of positive customer experiences.. Value Points: Title: Revenue support. Value Points: Description: Public copy highlights direct. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Live Reps Call Center presents itself as a full-service inbound/outbound call center and communications partner for outsourced customer service, direct response, and sales support.. Highlights: Claims 20+ years in business on its About page.. Highlights: Positions itself as a trusted third-party call center and communications partner.. Highlights: Promotes both inbound and outbound support offerings.. Highlights: States it has added services beyond traditional call center work.. Highlights: Cites AI technology use for certain clients.. Description:. (public_web; observed 2026-08-21)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-21)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-07-13)

Firmographics

GB100 score

Overall score: 44

• egs: 37.4
• growth: 50.5
• reputation: 47.5
• ai_readiness: 50
• market_footprint: 30.8
• digital_readiness: 48.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Live Reps Call Center's structured service taxonomy includes Email Support, Customer Support, Data Entry & Processing. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: The company states it has been operating for more than 20 years and was founded in 2001.. Differentiators: Title: Broad service scope. Differentiators: Description: The firm markets a wider service mix than a traditional call center, including live chat, fundraising, data entry, email marketing, social media management, web development, and surveys.. Differentiators: Title: 24/7 coverage emphasis. Differentiators: Description: Public material describes around-the-clock availability and capturing every call.. Differentiators: Title: Human-plus-technology positioning. Differentiators: Description: The company states it has implemented AI technology for certain clients.. Differentiators: Title: Client-specific staffing. Differentiators: Description: The website emphasizes professionally trained staff matched to client products and services.. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Directory-style comparison source places the company within the BPO/contact center market.. Competitors: Relationship: adjacent. Competitors: Name: Other small-to-mid contact centers. Competitors: Evidence: Public materials describe a general-purpose inbound/outbound and support-services model.. Competitors: Relationship: alternative. Positioning: BPO/contact center provider offering inbound and outbound calling plus back-office and digital support services.. Market Signals: No verified public evidence of proprietary technology or named enterprise clients was found.. Market Signals: Public review volume is limited and does not establish large-scale market share.. Differentiators: Offers a broad service mix including inbound calling, outbound calling, live chat, fundraising, call scoring, data entry, email marketing, social media management, web development, and survey work.. Differentiators: Public website emphasizes professionally trained staff and live human support.. Key Firmographics: Founded Year: 2001. Sectors Display: BPO. Sectors Display: call center. Sectors Display: customer service. Sectors Display: marketing and advertising. Sectors Display: outsourcing. Headquarters Display: Cincinnati, Ohio, United States. Ownership Type Display: Private company. Employee & Client Sentiment: Red Flags: Reviewers

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Cincinnati. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Work From Home Agent Positions. Open Positions: Seniority: entry. Open Positions: Department: call center. Leadership & Executives: Executives: Bio: Public profile content identifies Steve Wachs as CEO and founding president/founding partner of Live Reps Call Center.. Executives: Name: Steve Wachs. Executives: Title: Founding Partner and Chief Executive Officer. Services & Offerings: Categories: Name: Inbound call center services. Categories: Services: Inbound calling. Categories: Services: Customer service calls. Categories: Services: Call routing. Categories: Services: Message taking. Categories: Services: After-hours coverage. Categories: Services: Overflow support. Categories: Services: Live answering. Categories: Name: Outbound call center services. Categories: Services: Outbound calling. Categories: Services: Direct response. Categories: Services: Sales calls. Categories: Services: Appointment setting. Categories: Services: Lead generation. Categories: Name: Customer support and communications. Categories: Services: Live chat. Categories: Services: Product support. Categories: Services: Email support. Categories: Services: Call scoring. Categories: Services: Survey work. Categories: Name: Operations and digital support. Categories: Services: Data entry. Categories: Services: Email marketing. Categories: Services: Social media management. Categories: Services: Web development. Categories: Name: Specialized services. Categories: Services: Fundraising. Categories: Services: AI-assisted customer service for certain clients. Executive Summary: Summary: Live Reps Call Center is a Cincinnati, Ohio-based private call center/BPO provider that markets outsourced inbound and outbound communication support for customer service, direct response, sales, and related back-office and digital tasks.. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No public pricing sheet, contract terms, or engagement model details were verified from the available public sources.. Reputation & Reviews: Summary: Public review

Methodology

Live Reps Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Email Support
• Customer Support
• Data Entry & Processing

Industries Served

• E-commerce & Retail

Contact

Website: https://liverepscallcenter.com/

Email: jerry.jenkins@livereps.biz

Phone: 513-533-6343

LinkedIn: https://www.linkedin.com/company/live-reps-call-center/

Frequently Asked Questions

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