Lm Call Center scorecard

Company Overview

Lm Call Center is a BPO company, founded in 2010, with approximately 50-99 employees. They serve the E-commerce & Retail industries.

Executive summary

Client Value Proposition: Summary: LM Call Center’s public value proposition centers on affordable nearshore outsourcing with bilingual support and flexible staffing for customer-facing and back-office work.. Value Points: Title: Lower-cost nearshore labor. Value Points: Description: Website snippets emphasize cost savings compared with average call center staffing.. Value Points: Title: Bilingual execution. Value Points: Description: Public materials highlight perfect English-speaking agents and Spanish-English support.. Value Points: Title: Flexible outsourcing coverage. Value Points: Description: The company promotes support across call center, admin, back office, marketing, and lead generation functions.. Company Overview: Highlights: Based in Tijuana, Mexico. Highlights: Positions itself as a nearshore BPO/call center provider. Highlights: Public profiles describe bilingual English-Spanish support. Description: LM Call Center is a BPO/call center provider based in Tijuana, Mexico, offering outsourcing and offshoring consulting services. Public listings describe it as a provider of call center, customer service, sales, collections, back office, and interpreter support.. Competitive Differentiators: Differentiators: Title: Nearshore location in Tijuana. Differentiators: Description: Public sources position the company in Tijuana, Mexico, which supports nearshore delivery for North American clients.. Differentiators: Title: Bilingual service focus. Differentiators: Description: Public listings emphasize English-Spanish agents and bilingual customer interactions.. Differentiators: Title: Broad BPO scope. Differentiators: Description: Directory data shows coverage across call center, customer service, back office, sales, collections, and consulting work.. Differentiators: Title: Cost positioning. Differentiators: Description: Public website snippets and directory listings emphasize lower-cost staffing versus average call center labor costs.. Key Firmographics: Founded Year: 2010. Sectors Display: Outsourcing. Sectors Display: Offshoring consulting. Sectors Display: Call center services. Headquarters Display: Tijuana, Baja California, Mexico. Employee Count Display:

Strengths

• Client Value Proposition: Summary: LM Call Center’s public value proposition centers on affordable nearshore outsourcing with bilingual support and flexible staffing for customer-facing and back-office work.. Value Points: Title: Lower-cost nearshore labor. Value Points: Description: Website snippets emphasize cost savings compared with average call center staffing.. Value Points: Title: Bilingual execution. Value Points: Description: Public materials highlight perfect English-speaking agents and Spanish-English support.. Value Points: Title: Flexible outsourcing coverage. Value Points: Description: The company promotes support across call. (public_web; observed 2026-08-20)
• Company Overview: Highlights: Based in Tijuana, Mexico. Highlights: Positions itself as a nearshore BPO/call center provider. Highlights: Public profiles describe bilingual English-Spanish support. Description: LM Call Center is a BPO/call center provider based in Tijuana, Mexico, offering outsourcing and offshoring consulting services. Public listings describe it as a provider of call center, customer service, sales, collections, back office, and interpreter support.. (public_web; observed 2026-08-20)
• Competitive Differentiators: Differentiators: Title: Nearshore location in Tijuana. Differentiators: Description: Public sources position the company in Tijuana, Mexico, which supports nearshore delivery for North American clients.. Differentiators: Title: Bilingual service focus. Differentiators: Description: Public listings emphasize English-Spanish agents and bilingual customer interactions.. Differentiators: Title: Broad BPO scope. Differentiators: Description: Directory data shows coverage across call center, customer service, back office, sales, collections, and consulting work.. Differentiators: Title: Cost positioning. Differentiators: Description: Public website snippets and directory listings. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-05-21)

Firmographics

GB100 score

Overall score: 43

• egs: 38.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.3
• digital_readiness: 43.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Pricing & Engagement: Models: Name: Hourly staffing. Models: Best For: Flexible task-based outsourcing. Models: Description: A virtual assistant page advertises rates from $8 USD/hour.. Models: Name: Project-based engagement. Models: Best For: Larger outsourced implementations. Models: Description: Directory listings indicate minimum project sizes of $10,000+ for some service categories.. Models: Name: Undisclosed custom quote. Models: Best For: Clients requiring tailored scopes. Models: Description: No comprehensive public rate card was found for the broader service portfolio.. Summary: Public pricing information is limited, but one service page advertises virtual assistant support starting from $8 USD per hour. Other public directory data shows project minimums of $10,000+ and hourly rates below $25 for some listings.. Recent News: Articles: Date: 2026-08-25. Articles: Title: LM Call Center company directory updates. Articles: Source: Outsource Accelerator. Articles: Summary: A company directory entry was updated with executive and contact details.. Articles: Date: 2026-08-25. Articles: Title: LM Call Center ranking entry in Clutch Mexico telemarketing list. Articles: Source: Clutch. Articles: Summary: The company appeared in a Mexico telemarketing ranking with service mix and project-size details.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call center services. Categories: Services: Inbound customer support. Categories: Services: Outbound calling. Categories: Services: Telephone answering. Categories: Name: Customer experience support. Categories: Services: Customer service outsourcing. Categories: Services: Bilingual English-Spanish support. Categories: Name: Sales and lead generation. Categories: Services: Telemarketing. Categories: Services: Telesales. Categories: Services: Lead generation. Categories: Name: Operations support. Categories: Services: Back office outsourcing. Categories: Services: Administrative support. Categories: Name: Specialized support. Categories: Services: Collections. Categories: Services: Remote English-Spanish interpreter. Categories: Name: Business support. Categories: Services: Business consulting. Categories: Services: Financial consulting. Executive Summary: Summary: LM Call Center

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Tijuana. Centers: Country: Mexico. Competitive Landscape: Competitors: Name: Other nearshore BPO providers in Mexico. Competitors: Relationship: adjacent. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Adriana Lizeth Molina Enriquez R.. Executives: Title: Principal Chief Executive Officer. Reputation & Reviews: Summary: No verified public review rating was identified in the sources retrieved. Directory listings note that the company is not yet reviewed on Clutch.. Credentials: Detail: Directory listing shows no public Clutch rating at the time of capture.. Credentials: Rating: Not yet reviewed. Credentials: Platform: Clutch.

Methodology

Lm Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 8 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.lmcallcenter.com

Email: contact@lmcallcenter.com

Phone: 1 (619) 259 0482

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes