Los Angeles Advanced Answering scorecard

Company Overview

Los Angeles Advanced Answering is a BPO company, founded in 1972, with approximately 1-49 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

The firm has been providing cost-effective and scalable outsourcing solutions to its Los Angeles market since 2011. This high-quality BPO organization is centered on providing customized BPO solutions and delivers the most reliable, and professional answering solutions in Los Angeles for the last 20 years. After a generation in the industry, Los Angeles Advanced Answering has assembled a management team with more than 30 years of collective experience in call centers and customer service. The firm is headquartered at 277 So. Irving Blvd. In Los Angeles. The organization’s current size is approximately 25 employees with nearly $5 million in annual revenue. Los Angeles Advanced Answering is an innovative contact center solutions and Business Process Outsourcing (BPO) solutions provider headquartered in Los Angeles. Pricing is structured to remain competitive while adapting to specific engagement requirements.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Client Value Proposition: Summary: The public positioning suggests the company helps businesses maintain continuous phone coverage and reduce missed calls by providing live operators and related call-handling support.. Value Points: Title: Always-on availability. Value Points: Description: 24/7, 365-day coverage is presented as a core benefit for businesses needing continuous call response.. Value Points: Title: Operational call support. Value Points: Description: Services include message taking, call screening, dispatching, and appointment scheduling.. Value Points: Title: Professional caller experience. Value Points: Description: The company presents live operators as a way to represent the business name and handle incoming calls professionally.. Company Overview: Tagline: Los Angeles Answering Service, Live 24 Hour CA Telephone Services. Highlights: Website states 24x7, 365 live operator coverage.. Highlights: Business address listed in Los Angeles, CA.. Highlights: Public third-party profile describes the firm as a BPO/contact center solutions provider.. Description: Los Angeles Advanced Answering appears to be a Los Angeles-based answering service and BPO/contact-center provider offering live operator coverage for business calls.. Competitive Differentiators: Differentiators: Title: 24/7 live operator coverage. Differentiators: Description: Public website copy emphasizes expert live operators available 24x7, 365 days a year.. Differentiators: Title: Local Los Angeles presence. Differentiators: Description: The business lists a Los Angeles street address and local phone numbers on public profiles.. Differentiators: Title: BPO/contact center framing. Differentiators: Description: Third-party directory positioning describes the company as a BPO and contact-center solutions provider rather than only a basic answering service.. Reputation & Reviews: Summary: Publicly accessible evidence confirms a BBB business profile, but no verified rating or review count

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. (public_web; observed 2025-03-31)
• Client Value Proposition: Summary: The public positioning suggests the company helps businesses maintain continuous phone coverage and reduce missed calls by providing live operators and related call-handling support.. Value Points: Title: Always-on availability. Value Points: Description: 24/7, 365-day coverage is presented as a core benefit for businesses needing continuous call response.. Value Points: Title: Operational call support. Value Points: Description: Services include message taking, call screening, dispatching, and appointment scheduling.. Value Points: Title: Professional caller experience. Value Points:. (public_web; observed 2025-03-31)
• Company Overview: Tagline: Los Angeles Answering Service, Live 24 Hour CA Telephone Services. Highlights: Website states 24x7, 365 live operator coverage.. Highlights: Business address listed in Los Angeles, CA.. Highlights: Public third-party profile describes the firm as a BPO/contact center solutions provider.. Description: Los Angeles Advanced Answering appears to be a Los Angeles-based answering service and BPO/contact-center provider offering live operator coverage for business calls.. (public_web; observed 2025-03-31)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-03-31)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-10-13)

Firmographics

GB100 score

Overall score: 43

• egs: 45.2
• growth: 44.9
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.1
• digital_readiness: 40.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Los Angeles Advanced Answering's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: Advanced Answering Service. Competitors: Evidence: Shares the same answering-service category and appears to operate in a similar U.S. regional market.. Competitors: Relationship: adjacent. Competitors: Name: Answer 24 Live. Competitors: Evidence: Listed as another Los Angeles answering service provider in the same local market directory context.. Competitors: Relationship: direct. Competitors: Name: Acena. Competitors: Evidence: Offers Los Angeles bilingual answering services in the same geographic market.. Competitors: Relationship: direct. Positioning: A local Los Angeles answering service and BPO/contact-center provider emphasizing 24/7 live operator coverage and economical pricing.. Market Signals: Public directory listings indicate a crowded local answering-service market in Los Angeles.. Market Signals: Public-facing materials emphasize live human operators and around-the-clock coverage rather than technology-led differentiation.. Differentiators: 24x7, 365-day live operator coverage. Differentiators: local Los Angeles business address. Differentiators: economical pricing. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Answering and reception. Categories: Services: Live operator answering. Categories: Services: 24/7/365 call coverage. Categories: Services: Virtual receptionist services. Categories: Services: Message taking and delivery. Categories: Name: Call handling. Categories: Services: Call screening. Categories: Services: Call dispatching. Categories: Name: Scheduling and support. Categories: Services: Appointment scheduling. Executive Summary: Summary: Los Angeles Advanced Answering is a Los Angeles answering service focused on live telephone coverage and call handling for businesses, with public sources indicating 24/7 availability and a headquarters at 277 S Irving Blvd, Los Angeles, CA 90004.. Delivery Center Details: Centers: City: Los Angeles. Centers: Country: United States. Financial Health: Overall Health: unknown. Key Firmographics: Headquarters Display: 277 S Irving Blvd, Los Angeles, CA 90004.

Geography

Countries listed in the structured record include -.

Methodology

Los Angeles Advanced Answering's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 6 distinct source URLs and retained 12 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.answeringservicelosangeles.com

Email: info@AnsweringServiceLosAngeles.com

Phone: 213-596-8824

LinkedIn: https://www.linkedin.com/company/los-angeles-advanced-answering

Frequently Asked Questions

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