Ltvplus scorecard

Company Overview

Ltvplus is a BPO company headquartered in 1032 E Brandon BLVD #1003, 33511, Brandon, Florida, founded in 2017, with approximately 250-499 employees. They specialize in Email Support, Customer Support. They serve the SaaS & Software, E-commerce & Retail, Travel & Hospitality, Education & EdTech, Gaming & Entertainment industries.

They offer a variety of solutions, ranging from sales management to 24/7 customer support and everything in between. This organization’s mission is to rid the world of negative customer experiences, and its client base can vouch for its success. The organization partners with a number of global high-profile firms, including Zendesk, LiveChat, Pink Lily, and Gorgias. The organization spans the globe with over 400 employees distributed across Asia, UK, and Europe. Employees are highly experienced and skilled in both customer support and their respective fields which allow them to deliver nothing but exemplary performance. LTVplus operates as jack of all trades in the eCommerce business process outsourcing (BPO) world. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: customer-service oriented. Voice: managed-services. Voice: recruitment-focused. Voice: growth-supportive. Imagery Style: minimal public evidence available; website messaging emphasizes managed support and remote teams. Client Value Proposition: Summary: LTVplus positions its value around providing managed technical support and customer support outsourcing with remote, multilingual, and always-on coverage.. Value Points: Title: Always-on support. Value Points: Description: 24/7 availability is highlighted publicly, which supports continuous client coverage.. Value Points: Title: Multilingual service delivery. Value Points: Description: Public materials emphasize multilingual support for broader customer coverage.. Value Points: Title: Remote operating model. Value Points: Description: A fully remote setup is presented as part of the company’s delivery model.. Company Overview: Tagline: Managed technical support for MSPs and technology companies worldwide.. Highlights: Omnichannel support. Highlights: Multilingual support. Highlights: 24/7 availability. Highlights: Remote-first operating model. Description: LTVplus presents itself as a fully remote managed technical support partner serving MSPs and technology companies worldwide, with omnichannel and multilingual coverage and 24/7 availability.. Competitive Differentiators: Differentiators: Title: 24/7 omnichannel coverage. Differentiators: Description: Public site states the company is omnichannel and available 24/7.. Differentiators: Title: Multilingual support. Differentiators: Description: Public site highlights multilingual support as part of its service model.. Differentiators: Title: Remote global delivery model. Differentiators: Description: Careers page describes the company as completely remote and supporting businesses from all over the world.. Differentiators: Title: Managed technical support specialization. Differentiators: Description: Public positioning emphasizes managed technical support for MSPs and technology companies rather than generic outsourcing.. Competitive Landscape: Competitors: Name: Helpware. Competitors: Evidence: BPO/customer support outsourcing provider serving similar managed support use cases.. Competitors: Relationship: direct.

Strengths

• Brand Profile: Voice: customer-service oriented. Voice: managed-services. Voice: recruitment-focused. Voice: growth-supportive. Imagery Style: minimal public evidence available; website messaging emphasizes managed support and remote teams. (public_web; observed 2026-08-23)
• Client Value Proposition: Summary: LTVplus positions its value around providing managed technical support and customer support outsourcing with remote, multilingual, and always-on coverage.. Value Points: Title: Always-on support. Value Points: Description: 24/7 availability is highlighted publicly, which supports continuous client coverage.. Value Points: Title: Multilingual service delivery. Value Points: Description: Public materials emphasize multilingual support for broader customer coverage.. Value Points: Title: Remote operating model. Value Points: Description: A fully remote setup is presented as part of the. (public_web; observed 2026-08-23)
• Company Overview: Tagline: Managed technical support for MSPs and technology companies worldwide.. Highlights: Omnichannel support. Highlights: Multilingual support. Highlights: 24/7 availability. Highlights: Remote-first operating model. Description: LTVplus presents itself as a fully remote managed technical support partner serving MSPs and technology companies worldwide, with omnichannel and multilingual coverage and 24/7 availability.. (public_web; observed 2026-08-23)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-23)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-15)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-22)

Firmographics

GB100 score

Overall score: 45

• egs: 38.2
• growth: 44.4
• reputation: 54.8
• ai_readiness: 50
• market_footprint: 39.9
• digital_readiness: 44.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Ltvplus's structured service taxonomy includes Email Support, Customer Support. Pricing & Engagement: Models: Name: Recruiting success fee. Models: Best For: Hiring search engagements, not verified as the company’s core BPO offering. Models: Description: The pricing page states a success fee equal to 30% of first-year salary for one-time searches or 15% with a Hiring Partnership membership.. Summary: A public pricing page exists, but the only clearly verified public pricing detail is for recruiting-related services, not core BPO delivery. No verified public BPO pricing model could be confirmed from the available source material.. Reputation & Reviews: Summary: Public review sources show generally positive employee and client feedback, but the available evidence is mixed across platforms and should be treated as directional rather than definitive.. Credentials: Detail: 36 reviews, updated 2026-01-18; category scores include work-life balance 4.3, pay and benefits 3.7, job security and advancement 3.8, management 3.9, and culture 4.1.. Credentials: Rating: 4.0/5. Credentials: Platform: Indeed. Credentials: Detail: A public reviews page exists, but a stable aggregate rating was not verified from the available snippet.. Credentials: Platform: G2. Credentials: Detail: A public profile with verified client reviews exists, but a stable aggregate rating was not verified from the available snippet.. Credentials: Platform: Clutch. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Managed technical support. Categories: Services: Managed technical support for MSPs. Categories: Services: Support for technology companies. Categories: Name: Customer support outsourcing. Categories: Services: Customer service outsourcing. Categories: Services: Remote support operations. Categories: Name: Operating model. Categories: Services: Omnichannel support. Categories: Services: Multilingual support. Categories: Services: 24/7 support. Executive Summary: Summary: LTVplus is a remote BPO provider focused on managed technical support and customer support outsourcing, with public positioning around omnichannel, multilingual, and

Geography

The public profile records headquarters as 1032 E Brandon BLVD #1003, 33511, Brandon, Florida. Countries listed in the structured record include Australia, Canada, Germany, United Kingdom, United States. Delivery Center Details: Centers: City: Brandon. Centers: Model: remote. Centers: Country: United States. Centers: City: West Palm Beach. Centers: Model: remote. Centers: Country: United States. Key Firmographics: Sectors Display: MSPs. Sectors Display: technology companies. Sectors Display: eCommerce/customer support outsourcing. Headquarters Display: Brandon, Florida, United States; additional public contact address in Santa Monica, California. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Remote Company: true. Workforce Signals: Countries Mentioned: 15. Workforce Signals: Talent Pool Mentions: true. Leadership & Executives: Executives: Bio: Public company page identifies Samir Said as CEO of LTVplus.. Executives: Name: Samir Said. Executives: Title: CEO. Recent News: Articles: Date: 2025-08-11. Articles: Title: Beware of Fake LTVplus Sites Circulating. Articles: Source: LTVplus News. Articles: Summary: The company warned the public about impersonation sites and clarified official channels for communication.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: ConnectWise. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Datto. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Kaseya. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: NinjaOne.

Methodology

Ltvplus's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Email Support
• Customer Support

Industries Served

• SaaS & Software
• E-commerce & Retail
• Travel & Hospitality
• Education & EdTech
• Gaming & Entertainment

Contact

Website: https://www.ltvplus.com

Email: sales@ltvplus.com

Phone: NA

LinkedIn: https://www.linkedin.com/company/ltvplus

Frequently Asked Questions

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