Majorel scorecard

Company Overview

Majorel is a BPO company, founded in 2019, with approximately 10000+ employees. They specialize in Content Moderation, Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

Partenaire mondial des plus grandes marques, nous déployons des services et solutions digitalesuniquespour l’expérience client. Forts de cinq décennies d’expertise, nous orchestrons l'humain, les processus et l'IA pour transformer vos parcours client de façon responsable, fiable et agile. Une offre de service mondiale inégalée, disponible dans près de 100 pays et portée par le savoir-faire etles qualités relationnellesdes experts TP. Une suite de solutions basées sur l'IA qui démultiplie le potentiel de nos experts et optimise vos opérationsmétiers.

Executive summary

Brand Profile: Voice: customer-centric. Voice: international. Voice: service-oriented. Tagline: Hello, we are Majorel.. Imagery Style: Public-facing messaging emphasizes global customer experience and brand-service delivery rather than a specific visual style.. Client Value Proposition: Summary: Majorel presents itself as a global CX and BPO partner for brands seeking outsourced customer operations, digital engagement, and industry-specific support.. Value Points: Title: Global delivery scale. Value Points: Description: Offers broad geographic and language coverage across multiple countries and regions.. Value Points: Title: Industry-specific support. Value Points: Description: Serves sectors including financial services, telecom, travel, hospitality, retail, automotive, and utilities.. Value Points: Title: Digital and automation capabilities. Value Points: Description: Provides digital solutions such as AI, analytics, self-service, automated interaction, and social/online communications.. Company Overview: Highlights: Global CX and BPO provider. Highlights: End-to-end customer experience delivery. Highlights: Digital engagement, automation, and analytics capabilities. Description: Majorel is an international customer experience and business process outsourcing provider that designs, builds, and delivers end-to-end CX solutions for digital-native and vertical brands.. Competitive Differentiators: Differentiators: Title: End-to-end CX delivery. Differentiators: Description: Positions itself as a provider that designs, builds, and delivers customer experience across the full lifecycle.. Differentiators: Title: People, data, and technology blend. Differentiators: Description: Emphasizes combining people, data, and technology to differentiate customer experience delivery.. Differentiators: Title: Digital consumer engagement platform. Differentiators: Description: Launched Majorel Infinity to support digital consumer engagement services.. Differentiators: Title: CX transformation services. Differentiators: Description: Introduced Majorel X to package CX consulting, technology, and design/creative services.. Competitive Landscape: Competitors: Name: Grupo Konecta. Competitors: Evidence: Listed by third-party competitor coverage as a competitor of

Strengths

• Brand Profile: Voice: customer-centric. Voice: international. Voice: service-oriented. Tagline: Hello, we are Majorel.. Imagery Style: Public-facing messaging emphasizes global customer experience and brand-service delivery rather than a specific visual style.. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Majorel presents itself as a global CX and BPO partner for brands seeking outsourced customer operations, digital engagement, and industry-specific support.. Value Points: Title: Global delivery scale. Value Points: Description: Offers broad geographic and language coverage across multiple countries and regions.. Value Points: Title: Industry-specific support. Value Points: Description: Serves sectors including financial services, telecom, travel, hospitality, retail, automotive, and utilities.. Value Points: Title: Digital and automation capabilities. Value Points: Description: Provides digital solutions. (public_web; observed 2026-08-20)
• Company Overview: Highlights: Global CX and BPO provider. Highlights: End-to-end customer experience delivery. Highlights: Digital engagement, automation, and analytics capabilities. Description: Majorel is an international customer experience and business process outsourcing provider that designs, builds, and delivers end-to-end CX solutions for digital-native and vertical brands.. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 51

• egs: 38
• growth: 56.5
• reputation: 51.4
• ai_readiness: 50
• market_footprint: 53.3
• digital_readiness: 58.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Majorel's structured service taxonomy includes Content Moderation, Recruitment Process Outsourcing, Recruitment, Back Office. Key Firmographics: Founded Year: 2019. Revenue Display: €1.2bn combined annual revenues at launch; later public profiles also cite revenues of about $1.5B/€1.5bn. Sectors Display: Internet. Sectors Display: Banking and financial services. Sectors Display: Insurance. Sectors Display: Automotive. Sectors Display: Consumer products and retail. Sectors Display: Travel and hospitality. Sectors Display: Utilities and energy. Sectors Display: Telecoms and media. Headquarters Display: Luxembourg City, Luxembourg. Employee Count Display: 10001+ employees. Ownership Type Display: Subsidiary of Teleperformance SE. Leadership & Executives: Executives: Name: Thomas Mackenbrock. Executives: Title: Chief Executive Officer. Executives: Name: Dominique Decaestecker. Executives: Title: Chief Operating Officer. Executives: Name: Marc Noortman. Executives: Title: Chief Customer Officer. Executives: Name: Otmane Serraj. Executives: Title: Chief Financial & Shared Services Officer. Executives: Name: Mark Maass. Executives: Title: CEO, Majorel X. Executives: Name: Tristan Prokopp. Executives: Title: CFO, Majorel X. Executives: Name: Sven Beiling. Executives: Title: CX Consulting Services, Majorel X. Executives: Name: Mohamed Fahmy. Executives: Title: CX Technology Services, Majorel X. Executives: Name: José Ramón López Grañeda. Executives: Title: CX Design & Creative Services, Majorel X. Executives: Name: Rafael Tamames. Executives: Title: CX Design & Creative Services, Majorel X. Recent News: Articles: Date: 2023-08-17. Articles: Title: Majorel launches Majorel Infinity as a platform for digital consumer engagement services. Articles: Source: PR Newswire. Articles: Summary: Majorel announced Majorel Infinity to support digital consumer engagement services.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer interaction services. Categories: Services: Customer service. Categories: Services: Sales and marketing. Categories: Services: Loyalty and retention. Categories: Services: Tech support. Categories: Name: Business process services. Categories: Services: Content services. Categories: Services: Trust and safety. Categories: Services: Vertical business process outsourcing. Categories: Name: Tech and

Geography

Countries listed in the structured record include -. Executive Summary: Summary: Majorel was formed in 2019 and operates as a global customer experience and BPO services company headquartered in Luxembourg, with offerings spanning customer interaction services, business process services, and tech/expert services.. Financial Health: Overall Health: unknown. Service: Content Moderation. Service: Recruitment. Service: Back Office. Description Long: Partenaire mondial des plus grandes marques, nous déployons des services et solutions digitalesuniquespour l’expérience client. Forts de cinq décennies d’expertise, nous orchestrons l'humain, les processus et l'IA pour transformer vos parcours client de façon responsable, fiable et agile. Une offre de service mondiale inégalée, disponible dans près de 100 pays et portée par le savoir-faire etles qualités relationnellesdes experts TP. Une suite de solutions basées sur l'IA qui démultiplie le potentiel de nos experts et optimise vos opérationsmétiers..

Methodology

Majorel's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Content Moderation
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.majorel.com

Email: contact@majorel.com

Phone: 33-321115119

LinkedIn: http://www.linkedin.com/company/majorel-global

Frequently Asked Questions

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