Managed Services Partners LLC scorecard

Company Overview

Managed Services Partners LLC is a BPO company headquartered in 10209 Cedar Dr., 66207, Overland Park, KS, founded in 2020, with approximately 1-49 employees.

It has helped companies of all sizes and sectors streamline operations, enhance efficiency, and drive sustainable growth. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: outsourcing-focused. Client Value Proposition: Summary: Managed Services Partners LLC positions itself as a flexible outsourcing partner for organizations that want remote operational support across customer service, back-office processing, digital functions, and IT support.. Value Points: Title: Flexible team scale. Value Points: Description: LinkedIn copy says the firm can support teams ranging from one person to one hundred.. Value Points: Title: Oversight of remote talent. Value Points: Description: The company emphasizes sourcing, onboarding, and management oversight for remote near-shore and off-shore professionals.. Value Points: Title: Operational burden reduction. Value Points: Description: Its service mix suggests clients can outsource repetitive, time-consuming support functions to focus internal teams on core work.. Company Overview: Highlights: Website states the firm has served clients for over 8 years.. Highlights: Website indicates remote delivery across the world.. Highlights: Public profiles describe the company as an outsourcing, offshoring, and near-shoring provider.. Description: Managed Services Partners LLC presents itself as a professional outsourcing agency serving clients remotely and from its headquarters in Overland Park, Kansas.. Competitive Differentiators: Differentiators: Title: Broad multi-service outsourcing menu. Differentiators: Description: The company lists a wide range of operational support functions, spanning customer support, back office, digital marketing, and IT help desk services.. Differentiators: Title: Remote delivery model. Differentiators: Description: The website states the firm operates remotely across the world while maintaining a headquarters in Overland Park, Kansas.. Differentiators: Title: Near-shore and off-shore positioning. Differentiators: Description: Public profile language emphasizes near-shore and off-shore outsourcing and management oversight of remote professionals.. Differentiators: Title: Long operating history claim. Differentiators: Description:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: outsourcing-focused. (public_web; observed 2026-07-17)
• Client Value Proposition: Summary: Managed Services Partners LLC positions itself as a flexible outsourcing partner for organizations that want remote operational support across customer service, back-office processing, digital functions, and IT support.. Value Points: Title: Flexible team scale. Value Points: Description: LinkedIn copy says the firm can support teams ranging from one person to one hundred.. Value Points: Title: Oversight of remote talent. Value Points: Description: The company emphasizes sourcing, onboarding, and management oversight for remote near-shore and. (public_web; observed 2026-08-20)
• Company Overview: Highlights: Website states the firm has served clients for over 8 years.. Highlights: Website indicates remote delivery across the world.. Highlights: Public profiles describe the company as an outsourcing, offshoring, and near-shoring provider.. Description: Managed Services Partners LLC presents itself as a professional outsourcing agency serving clients remotely and from its headquarters in Overland Park, Kansas.. (public_web; observed 2026-07-17)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-17)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-11)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 46

• egs: 34.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 39.2
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Nearshore and offshore BPO providers. Competitors: Evidence: LinkedIn describes the firm as a premier near-shore and off-shore outsourcing partner.. Competitors: Relationship: direct. Competitors: Name: IT services and outsourcing consultancies. Competitors: Evidence: Public materials also present the company as offering IT services, telephony, cloud, and remote support.. Competitors: Relationship: adjacent. Positioning: A small outsourcing and offshoring provider focused on near-shore and off-shore remote workforce support, with broader operational support services.. Market Signals: Public positioning emphasizes outsourcing, near-shoring, and remote professionals. Market Signals: Website service pages list call center, admin, ecommerce, digital marketing, customer support, and IT help desk offerings. Differentiators: Remote-first operating model. Differentiators: Broad service mix spanning customer support, back office, IT, and digital marketing. Differentiators: Claims ability to support both small teams and larger outsourced staffing needs. Key Firmographics: Founded Year: 2023. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Business process outsourcing. Sectors Display: Remote workforce services. Headquarters Display: Overland Park, Kansas, United States. Employee Count Display: 1-10 employees. Ownership Type Display: Privately held. Leadership & Executives: Executives: Bio: Public LinkedIn information identifies Todd Pershing as President of Managed Services Partners LLC and states he has led the company since January 2006 in managed IT services and VoIP telephone services.. Executives: Name: Todd Pershing. Executives: Title: President. Recent News: Articles: Date: 2026-07-17. Articles: Title: Website and service pages updated in 2026. Articles: Source: MS Partners LLC. Articles: Summary: The company website and service pages were recently updated and continue to describe its outsourcing offerings and remote operating model.. Articles: Date: 2026-08-20. Articles: Title: LinkedIn company profile active in 2026. Articles: Source: LinkedIn. Articles: Summary: The company profile remained active with current descriptor details including

Geography

The public profile records headquarters as 10209 Cedar Dr., 66207, Overland Park, KS. Countries listed in the structured record include India, Mexico, Philippines, United States. Delivery Center Details: Centers: City: Overland Park. Centers: Model: remote-first. Centers: Country: United States. Services & Offerings: Categories: Name: Call Center Services. Categories: Services: Call center services. Categories: Services: Answering service. Categories: Services: Inbound calls. Categories: Services: Outbound calls. Categories: Services: Email support. Categories: Services: Chat support. Categories: Name: Order and Process Operations. Categories: Services: Order processing. Categories: Services: Refunds. Categories: Services: Support tickets. Categories: Services: Escalation handling. Categories: Services: Loan processing. Categories: Name: Sales and Growth Support. Categories: Services: Appointment setting. Categories: Services: Lead generation. Categories: Name: Administrative Back Office. Categories: Services: Admin support. Categories: Services: Accounting. Categories: Services: CRM management. Categories: Services: Recruiting. Categories: Services: Payroll and HR administration. Categories: Name: eCommerce Support. Categories: Services: Order processing support. Categories: Services: Support tickets. Categories: Services: Refunds. Categories: Services: Escalation handling. Categories: Name: Digital Marketing and Creative. Categories: Services: Website design and management. Categories: Services: Social media content creation. Categories: Services: Graphic design. Categories: Services: SEO. Categories: Services: Forum activity. Categories: Name: IT and Technical Help Desk.. Financial Health: Overall Health: unknown. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Executive Summary: Summary: Managed Services Partners LLC is a privately held BPO and outsourcing services provider focused on customer support, back-office operations, administrative support, and related remote workforce services.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: CRM Management. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: VOIP. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Cloud Services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Server Configuration. Tools: Category:

Methodology

Managed Services Partners LLC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 7 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.mspartners.llc

Email: info@mspartners.llc

Phone: 8169271119

LinkedIn: https://www.linkedin.com/company/managed-services-partners/

Frequently Asked Questions

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