Map Communications scorecard

Company Overview

Map Communications is a BPO company, founded in 1990, with approximately 500-999 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Over its decades of experience, MAP Communications has expanded operations to multiple call centers from humble beginnings with a small group of dedicated individuals in New York. The organization’s size has grown to 850, and its revenue is $77 million. This respected industry-leading BPO organization focuses on tailoring BPO solutions. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: supportive. Tagline: Call Center Excellence. Imagery Style: Not verifiable from the retrieved public sources. Client Value Proposition: Summary: MAP Communications presents itself as a customizable outsourcing partner for businesses needing reliable call handling and reception coverage.. Value Points: Title: Customized support. Value Points: Description: The company states that it provides customized BPO call-center services.. Value Points: Title: Affordable outsourcing. Value Points: Description: Its BPO page describes the services as customized and affordable.. Value Points: Title: Simplified outsourcing process. Value Points: Description: The BPO page says the company makes the outsourcing process painless.. Company Overview: Tagline: Call Center Excellence. Highlights: Employee-owned provider. Highlights: Founded in 1990. Highlights: Headquartered in Chesapeake, Virginia. Highlights: Operates as a business process outsourcing and call center services company. Description: MAP Communications is a U.S.-based BPO and answering-service provider offering nationwide call center, phone answering, live receptionist, and custom call center solutions.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources state the company has provided call-center and answering services since 1990.. Differentiators: Title: Employee-owned structure. Differentiators: Description: Public review-source text identifies the company as employee-owned.. Differentiators: Title: Broader support mix. Differentiators: Description: The company combines answering, virtual receptionist, live receptionist, and customized BPO call-center offerings.. Competitive Landscape: Competitors: Name: Unknown. Competitors: Evidence: No competitor set was explicitly named in the retrieved public sources.. Competitors: Relationship: alternative. Positioning: Provides nationwide call center, phone answering, and live receptionist services, with 24/7 bilingual coverage and HIPAA-compliant support where needed.. Market Signals: Listed as a BPO provider in a public outsourcing

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: supportive. Tagline: Call Center Excellence. Imagery Style: Not verifiable from the retrieved public sources. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: MAP Communications presents itself as a customizable outsourcing partner for businesses needing reliable call handling and reception coverage.. Value Points: Title: Customized support. Value Points: Description: The company states that it provides customized BPO call-center services.. Value Points: Title: Affordable outsourcing. Value Points: Description: Its BPO page describes the services as customized and affordable.. Value Points: Title: Simplified outsourcing process. Value Points: Description: The BPO page says the company makes the outsourcing process painless.. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Call Center Excellence. Highlights: Employee-owned provider. Highlights: Founded in 1990. Highlights: Headquartered in Chesapeake, Virginia. Highlights: Operates as a business process outsourcing and call center services company. Description: MAP Communications is a U.S.-based BPO and answering-service provider offering nationwide call center, phone answering, live receptionist, and custom call center solutions.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-29)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 49

• egs: 44.8
• growth: 56.5
• reputation: 47.5
• ai_readiness: 50
• market_footprint: 35.4
• digital_readiness: 57

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Map Communications's structured service taxonomy includes Customer Support, Back Office. Delivery Center Details: Centers: City: Chesapeake. Centers: Model: U.S.-based call answering and virtual receptionist services. Centers: Country: United States. Centers: Languages: English. Centers: Languages: Bilingual. Key Firmographics: Founded Year: 1990. Sectors Display: Call center services. Sectors Display: Telephone answering. Sectors Display: Live receptionist services. Sectors Display: Business process outsourcing. Headquarters Display: Chesapeake, VA, USA. Ownership Type Display: Employee-owned. Reputation & Reviews: Summary: Public review sources show mixed employee and customer sentiment, with low average ratings on Indeed, BBB, and Glassdoor, and a modestly higher third-party review rating on one answering-service review site.. Credentials: Detail: Based on 258 reviews.. Credentials: Rating: 2.8/5. Credentials: Platform: Indeed. Credentials: Detail: Average of 6 customer reviews.. Credentials: Rating: 1/5. Credentials: Platform: BBB. Credentials: Detail: Employee review summary shown in public listing.. Credentials: Rating: 2.8/5 compensation and benefits; 49% recommend to a friend. Credentials: Platform: Glassdoor. Credentials: Detail: Third-party review page for MAP Communications.. Credentials: Rating: 4.1/5. Credentials: Platform: AnsweringServiceRanked. Employee & Client Sentiment: Green Flags: Employee-owned company is publicly stated. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound call center services. Categories: Services: Inbound customer support. Categories: Services: Call handling. Categories: Services: Custom inbound support. Categories: Name: Answering services. Categories: Services: 24-hour telephone answering. Categories: Services: Live answering. Categories: Name: Reception services. Categories: Services: Live receptionist services. Categories: Services: Virtual receptionist services. Categories: Name: Business process outsourcing. Categories: Services: Customized BPO call center services. Categories: Services: Delegated business process support. Executive Summary: Summary: MAP Communications appears to position itself as an experienced, compassionate customer-support and call-center outsourcing provider, with a focus on answering services, live reception, and customized BPO call-center support.. Financial Health: Risk Factors: Limited public financial disclosure. Risk Factors:

Geography

Countries listed in the structured record include -. Hiring & Workforce Signals: Workforce Signals: Employee Owned: true. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: ECHO. Proprietary Tech: ECHO proprietary call-handling platform. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Map Communications's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 50 distinct source URLs and retained 53 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.mapcommunications.com/

Email: corp@mapcommunications.com

Phone: 888-252-6555

LinkedIn: https://www.linkedin.com/company/map-communications/

Frequently Asked Questions

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