Mattsenkumar scorecard

Company Overview

Mattsenkumar is a BPO company, founded in 2010, with approximately 500-999 employees. They specialize in Finance & Accounting, Customer Support, Recruitment Process Outsourcing, Back Office. They serve the E-commerce & Retail industries.

Collectively they have experience of over 40 years. Because of their combined knowledge and business experience in the Indian market, they have created a organization of high value. When the two founders formed MattsenKumar in 2010, their main objective was to continue expanding their accomplishments built for over a decade. This BPO has been successful in global offshore call center initiatives. MK creates a service-centric expansive BPO for organizations of all sizes. This innovative CPO’s mission is to provide its clients with the maximum return on investment by using specialized technologies. They believe you will make back what you invest tenfold by using their solutions. (MK) combines the name of the CEO , Mike Mattsen and COO, Arati Kumar. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: client-service oriented. Voice: outsourcing-focused. Tagline: Trusted Business Process Outsourcing Partner. Client Value Proposition: Summary: MattsenKumar’s public positioning centers on delivering outsourced customer interaction and back-office support across multiple channels and geographies.. Value Points: Title: Outsourced customer operations. Value Points: Description: Supports clients with call center and customer experience functions.. Value Points: Title: Back-office efficiency. Value Points: Description: Provides non-voice processing work intended to reduce internal operating load.. Value Points: Title: Global delivery support. Value Points: Description: Uses India-based delivery centers alongside U.S.-linked headquarters references.. Company Overview: Tagline: Leading business process outsourcing company specializing in contact center, e-commerce outsourcing, and customer experience management.. Highlights: Contact center outsourcing. Highlights: Back-office processing. Highlights: eCommerce outsourcing. Highlights: Customer experience management. Description: MattsenKumar is a BPO provider associated with contact center outsourcing, back-office processing, and eCommerce outsourcing services. Public directory sources place its headquarters in the United States with delivery operations in India.. Competitive Differentiators: Differentiators: Title: Multi-location delivery footprint. Differentiators: Description: Public sources reference U.S. headquarters with delivery centers in Gurugram and Jaipur, supporting distributed operations.. Differentiators: Title: Broad BPO service mix. Differentiators: Description: The company is publicly described as offering contact center, back-office, and e-commerce outsourcing services.. Differentiators: Title: Technology-enabled operations. Differentiators: Description: One public profile says the company expanded into ML/AI-based automation and analytics-related solutions.. Differentiators: Title: Acquisition by a larger outsourcing group. Differentiators: Description: Public reporting states Bill Gosling Outsourcing acquired MattsenKumar, which may indicate integration into a larger service platform.. Key Firmographics: Founded Year: 2010. Revenue Display: Not publicly verified from primary company sources; one

Strengths

• Brand Profile: Voice: professional. Voice: client-service oriented. Voice: outsourcing-focused. Tagline: Trusted Business Process Outsourcing Partner. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: MattsenKumar’s public positioning centers on delivering outsourced customer interaction and back-office support across multiple channels and geographies.. Value Points: Title: Outsourced customer operations. Value Points: Description: Supports clients with call center and customer experience functions.. Value Points: Title: Back-office efficiency. Value Points: Description: Provides non-voice processing work intended to reduce internal operating load.. Value Points: Title: Global delivery support. Value Points: Description: Uses India-based delivery centers alongside U.S.-linked headquarters references.. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Leading business process outsourcing company specializing in contact center, e-commerce outsourcing, and customer experience management.. Highlights: Contact center outsourcing. Highlights: Back-office processing. Highlights: eCommerce outsourcing. Highlights: Customer experience management. Description: MattsenKumar is a BPO provider associated with contact center outsourcing, back-office processing, and eCommerce outsourcing services. Public directory sources place its headquarters in the United States with delivery operations in India.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 49

• egs: 40.1
• growth: 56.5
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 39.5
• digital_readiness: 56.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Mattsenkumar's structured service taxonomy includes Finance & Accounting, Customer Support, Recruitment Process Outsourcing, Back Office. Competitive Landscape: Competitors: Name: Bill Gosling Outsourcing. Competitors: Evidence: A public transaction source states MattsenKumar was acquired by Bill Gosling Outsourcing.. Competitors: Relationship: adjacent. Competitors: Name: Other BPO and customer experience providers. Competitors: Evidence: Public profiles describe MattsenKumar as a BPO, contact center, and back-office outsourcing provider.. Competitors: Relationship: direct. Positioning: Full-service BPO and customer experience provider with contact center, back-office, and eCommerce outsourcing emphasis.. Market Signals: Operates across India and the United States. Market Signals: Serves global clients. Market Signals: Public sources indicate acquisition activity. Differentiators: Contact center outsourcing. Differentiators: Back-office processing. Differentiators: eCommerce outsourcing. Differentiators: Speech analytics. Differentiators: Six Sigma training and deployment. Recent News: Articles: Date: 2023-04-14. Articles: Title: Bill Gosling Outsourcing acquires MattsenKumar. Articles: Source: Outsource Accelerator News. Articles: Summary: Outsource Accelerator reported that Bill Gosling Outsourcing acquired MattsenKumar, a contact center and back-office services provider based in India.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center outsourcing. Categories: Services: Voice/call center support. Categories: Services: Customer support operations. Categories: Name: Back-office services. Categories: Services: Back-office processing. Categories: Services: Non-voice BPO services. Categories: Name: E-commerce outsourcing. Categories: Services: E-commerce support operations. Categories: Services: Customer experience support. Categories: Name: Technology-enabled services. Categories: Services: Interaction analytics. Categories: Services: Speech analytics. Categories: Services: ML/AI-based automation. Executive Summary: Summary: MattsenKumar is a BPO and customer experience services provider serving global clients, with U.S. headquarters references and India-based delivery centers in Gurugram and Jaipur. Public sources also indicate it has been acquired by Bill Gosling Outsourcing.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Speech Analytics. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Six Sigma Training

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Gurugram. Centers: Country: India. Centers: City: Jaipur. Centers: Country: India. Centers: City: Woodburn. Centers: Country: United States. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Mike Mattsen. Executives: Title: Founder. Executives: Name: Aarati Kumar. Executives: Title: Founder. Pricing & Engagement: Models: Name: Hourly rate range. Models: Best For: Not publicly verified. Models: Description: One public listing shows a rate range of $25-$49 per hour.. Summary: A public marketplace listing indicates a rate range, but no detailed pricing model or contract structure is publicly verified.. Reputation & Reviews: Summary: Public review information is limited and fragmented across directories and employee-review platforms; no consolidated third-party rating was verified from primary company sources.. Credentials: Detail: Employee review page shows an overall rating based on 4 reviews on one listing; another listing shows ratings across work-life balance, pay, job security, management, and culture.. Credentials: Rating: 3.3/5. Credentials: Platform: Indeed. Credentials: Detail: A separate Indeed listing for MattsenKumar shows 23 reviews and category ratings that differ from the other listing.. Credentials: Rating: 3.7/5. Credentials: Platform: Indeed. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical..

Methodology

Mattsenkumar's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support
• Recruitment Process Outsourcing
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.mattsenkumar.com

Email: info@mattsenkumar.com

Phone: 1 888 749 4877

LinkedIn: http://www.linkedin.com/company/mattsenkumar

Frequently Asked Questions

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