Medpro Answering Service scorecard

Company Overview

Medpro Answering Service is a BPO company.

Executive summary

Brand Profile: Voice: professional. Voice: medical. Voice: service-oriented. Voice: reassuring. Imagery Style: medical service branding with patient-care and call-center positioning. Client Value Proposition: Summary: MedPro’s public value proposition is to help healthcare organizations keep calls covered continuously, handle patient communications professionally, and maintain HIPAA-conscious workflows without keeping staff in the office.. Value Points: Title: Maintain call coverage. Value Points: Description: Markets 24/7 answering so providers can remain reachable after hours and during busy periods.. Value Points: Title: Improve patient communication. Value Points: Description: Uses personalized greetings, message taking, and secure delivery options to route calls and messages appropriately.. Value Points: Title: Support healthcare compliance needs. Value Points: Description: Promotes HIPAA-compliant service and trained agents for sensitive medical communications.. Value Points: Title: Reduce operational burden. Value Points: Description: Frames its service as helping practices stay open without requiring in-office staffing for every call.. Company Overview: Tagline: Professional medical answering service.. Highlights: Founded in 1985 by doctors.. Highlights: Focuses on the medical and mental health sectors.. Highlights: Offers HIPAA-compliant answering with HIPAA-certified agents.. Highlights: Provides secure messaging via a web portal, phone app, and OnPage.. Highlights: Advertises 24/7 coverage and backup location redundancy.. Description: MedPro Answering Service is a medical industry-focused answering and call center provider offering 24/7 call handling, secure messaging, and customized account options for healthcare organizations.. Competitive Differentiators: Differentiators: Title: Medical-industry specialization. Differentiators: Description: The company is positioned specifically for healthcare and medical practices rather than general-purpose answering only.. Differentiators: Title: HIPAA-oriented operations. Differentiators: Description: Public site claims HIPAA compliance and HIPAA-certified agents.. Differentiators: Title: 24/7 support with redundancy.

Strengths

• Brand Profile: Voice: professional. Voice: medical. Voice: service-oriented. Voice: reassuring. Imagery Style: medical service branding with patient-care and call-center positioning. (public_web; observed 2026-03-18)
• Client Portfolio: Industry Concentration: Healthcare. Industry Concentration: Medical practices. Industry Concentration: Hospitals. Industry Concentration: Home health. Industry Concentration: Mental health. (public_web; observed 2026-03-18)
• Client Value Proposition: Summary: MedPro’s public value proposition is to help healthcare organizations keep calls covered continuously, handle patient communications professionally, and maintain HIPAA-conscious workflows without keeping staff in the office.. Value Points: Title: Maintain call coverage. Value Points: Description: Markets 24/7 answering so providers can remain reachable after hours and during busy periods.. Value Points: Title: Improve patient communication. Value Points: Description: Uses personalized greetings, message taking, and secure delivery options to route calls and messages appropriately... (public_web; observed 2026-05-30)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-03-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-30)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: Healthcare. Industry Concentration: Medical practices. Industry Concentration: Hospitals. Industry Concentration: Home health. Industry Concentration: Mental health. Competitive Landscape: Competitors: Name: Generic medical answering services. Competitors: Evidence: Website positions MedPro around medical answering, HIPAA compliance, and 24/7 coverage.. Competitors: Relationship: alternative. Competitors: Name: Healthcare contact center providers. Competitors: Evidence: Service pages describe hospital call center, urgent care, home health, private practice, and mental health answering.. Competitors: Relationship: adjacent. Positioning: Medical-industry-focused answering service and BPO provider emphasizing HIPAA-compliant, 24/7 live answering for healthcare organizations.. Market Signals: Targeting healthcare communication workflows. Market Signals: Serving multiple healthcare subsegments. Market Signals: Operational emphasis on after-hours and overflow coverage. Differentiators: Founded in 1985. Differentiators: Medical-industry specialization. Differentiators: HIPAA-compliant positioning. Differentiators: 24/7 live answering. Differentiators: Secure messaging via phone app and web portal. Hiring & Workforce Signals: Open Positions: Title: Telephone Answering Service Operator. Open Positions: Seniority: entry. Open Positions: Department: Call center / operations. Workforce Signals: 24 7 Operations: true. Workforce Signals: Shift Variability: true. Leadership & Executives: Executives: Name: Jim Waters. Executives: Title: President and Owner at MedPro Services, Inc. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Medical answering. Categories: Services: 24/7 live answering. Categories: Services: Personalized greeting. Categories: Services: Message taking. Categories: Services: Call routing. Categories: Name: Healthcare specialty coverage. Categories: Services: Urgent care answering. Categories: Services: Hospital call center. Categories: Services: Home health answering. Categories: Services: Private practice answering. Categories: Services: Mental health answering. Categories: Name: Secure communications. Categories: Services: Secure messaging through OnPage. Categories: Services: Phone app messaging. Categories: Services: Web portal access. Categories: Services: Reply/forward options for messages. Categories: Name: Call handling support. Categories: Services: Calling out to physicians.

Geography

Delivery Center Details: Centers: City: Crest Hill. Centers: Model: in-house. Centers: Country: United States. Centers: City: San Rafael. Centers: Country: United States. Key Firmographics: Founded Year: 1985. Revenue Display: < $5 million (third-party directory estimate). Sectors Display: Medical practices. Sectors Display: Hospitals. Sectors Display: Home health. Sectors Display: Private practice. Sectors Display: Mental health. Sectors Display: Urgent care. Headquarters Display: 1701 N Larkin Ave Ste 319, Crest Hill, Illinois, United States (third-party directory and LinkedIn listing); public website does not clearly confirm headquarters. Employee Count Display: <25 employees (third-party directory estimate). Ownership Type Display: Privately held / privately owned (not directly confirmed on primary site). Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No public pricing or contract terms were verified on the company website or other public sources reviewed.. Reputation & Reviews: Summary: No reliable public review platform rating for this specific company was verified from the available public sources. Third-party directories describe the firm, but no review score was confirmed.. Executive Summary: Summary: MedPro Answering Service is a long-running medical BPO and answering provider serving healthcare clients with live call handling, patient messaging, and specialized industry workflows. Public sources indicate it has operated since 1985 and is positioned around HIPAA-compliant support for practices and facilities.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: OnPage. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Web portal. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Phone app.

Methodology

Medpro Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.medproservice.net

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