Metrocall Contact Center scorecard

Company Overview

Metrocall Contact Center is a BPO company headquartered in Wilson Ferreira Aldunate 1342 501, 11300, Montevideo, Not Applicable, founded in 2009, with approximately 250-499 employees. They serve the Government & Public Sector, Healthcare & Life Sciences, Travel & Hospitality, Fintech & Financial Services industries.

[](https://www.metrocallcc.com/) - Inicio - Nosotros - Servicios - I6 - Por qué Uruguay - Clientes - Sé parte - Contacto - Inicio - Nosotros - Servicios - I6 - Por qué Uruguay - Clientes - Sé parte - Contacto

Executive summary

Brand Profile: Voice: professional. Voice: customer-centric. Voice: solution-oriented. Voice: flexible. Client Value Proposition: Summary: Metrocall’s public value proposition centers on improving customer experience and business outcomes through customized, technology-supported contact center operations.. Value Points: Title: Quality of management. Value Points: Description: Public directory copy says the company adds value through quality management and business intelligence.. Value Points: Title: Customer relationship focus. Value Points: Description: The company presents its mission as creating lasting, differential value for the client relationship.. Value Points: Title: Operational flexibility. Value Points: Description: Its services cover inbound support, outbound sales, surveys, recovery, and automated calling.. Company Overview: Tagline: Metrocall is a contact center located in Uruguay with international reach.. Highlights: Based in Montevideo, Uruguay. Highlights: Positioned as a contact center with international foray. Highlights: Emphasizes customized solutions and user needs. Highlights: Uses contact center technology platforms in its operations. Description: Metrocall Contact Center is a Uruguay-based contact center that presents itself as providing customized solutions and tracking user trends and needs.. Competitive Differentiators: Differentiators: Title: Customized solutions. Differentiators: Description: Public materials emphasize tailor-made solutions aligned to client needs and user trends.. Differentiators: Title: Multichannel contact handling. Differentiators: Description: The company describes unified management across email, social channels, web forms, and phone interactions.. Differentiators: Title: Technology-enabled operations. Differentiators: Description: Metrocall states it uses contact center technology platforms, including InConcert and predictive/progressive dialers.. Differentiators: Title: Broad service mix. Differentiators: Description: Public sources show a mix spanning customer care, sales, surveys, collections, consulting, and automation.. Key Firmographics: Founded Year: 2009. Sectors Display: Contact center. Sectors Display: BPO. Sectors Display: Customer

Strengths

• Brand Profile: Voice: professional. Voice: customer-centric. Voice: solution-oriented. Voice: flexible. (public_web; observed 2025-05-23)
• Client Value Proposition: Summary: Metrocall’s public value proposition centers on improving customer experience and business outcomes through customized, technology-supported contact center operations.. Value Points: Title: Quality of management. Value Points: Description: Public directory copy says the company adds value through quality management and business intelligence.. Value Points: Title: Customer relationship focus. Value Points: Description: The company presents its mission as creating lasting, differential value for the client relationship.. Value Points: Title: Operational flexibility. Value Points: Description: Its services. (public_web; observed 2026-02-27)
• Company Overview: Tagline: Metrocall is a contact center located in Uruguay with international reach.. Highlights: Based in Montevideo, Uruguay. Highlights: Positioned as a contact center with international foray. Highlights: Emphasizes customized solutions and user needs. Highlights: Uses contact center technology platforms in its operations. Description: Metrocall Contact Center is a Uruguay-based contact center that presents itself as providing customized solutions and tracking user trends and needs.. (public_web; observed 2026-01-22)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-05-23)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-15)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 46

• egs: 39.6
• growth: 55.7
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 33.1
• digital_readiness: 51

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Unknown. Competitors: Relationship: alternative. Positioning: Uruguay-based contact center offering tailored outsourcing and omnichannel customer operations with international reach.. Market Signals: Public emphasis on 24/7/365 service. Market Signals: Public emphasis on outsourcing and back office. Market Signals: Public emphasis on collections and telemarketing. Differentiators: International foray claim. Differentiators: Omnichannel support across voice, chat, social, mail, web forms, IVR, dialer, and chatbot. Differentiators: Experience in financial products and complex sales. Differentiators: Collection and back-office service mix. Hiring & Workforce Signals: Open Positions: Title: Call Center Agents. Open Positions: Location: Not specified. Open Positions: Seniority: Entry to mid. Open Positions: Department: Operations. Open Positions: Title: Agents for customer service. Open Positions: Location: Not specified. Open Positions: Seniority: Entry to mid. Open Positions: Department: Operations. Open Positions: Title: Agents for telemarketing. Open Positions: Location: Not specified. Open Positions: Seniority: Entry to mid. Open Positions: Department: Sales. Open Positions: Title: Agents for collections. Open Positions: Location: Not specified. Open Positions: Seniority: Entry to mid. Open Positions: Department: Collections. Open Positions: Title: Agents for back office. Open Positions: Location: Not specified. Open Positions: Seniority: Entry to mid. Open Positions: Department: Back office. Workforce Signals: Evidence: Public recruiting page states the company is always seeking agents for customer service, telemarketing, collections, and back office.. Workforce Signals: Employment Signal: Ongoing hiring demand for frontline delivery roles. Workforce Signals: Experience Requirement: With or without experience in the. Recent News: Articles: Date: 2025-03-15. Articles: Title: El equipo de Metrocall Contact Center crece y se mantiene cerca. Articles: Source: InfoNegocios. Articles: Summary: Profile piece describing growth, workplace culture, and service expansion into customer care and other sectors.. Articles: Date: 2022-12-14. Articles: Title: Joseph Birnfeld, director de Metrocall

Geography

The public profile records headquarters as Wilson Ferreira Aldunate 1342 501, 11300, Montevideo, Not Applicable. Delivery Center Details: Centers: City: Montevideo. Centers: Country: Uruguay. Executive Summary: Summary: Metrocall Contact Center is a Montevideo-based BPO/contact center provider founded in 2009 that offers customer service, sales, surveys, collections, consulting, and automated services, with public descriptions emphasizing tailored solutions and quality management.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Joseph Birnfeld. Executives: Title: Director. Pricing & Engagement: Summary: No public pricing, rate card, minimum spend, or contract structure was verified.. Reputation & Reviews: Summary: No independently verifiable third-party review ratings were found in the public sources gathered; directory listings confirm a public profile but do not provide a trustworthy rating benchmark.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer care. Categories: Services: Incoming calls 24 hours a day, 365 days a year. Categories: Services: Inquiries. Categories: Services: Procedures. Categories: Services: Complaints. Categories: Services: Unified multichannel interaction handling. Categories: Name: Sales and outbound. Categories: Services: Sales. Categories: Services: Telemarketing. Categories: Services: Predictive and progressive dialing. Categories: Services: Automated calling. Categories: Name: Back-office / recovery. Categories: Services: Collections. Categories: Services: Debt recovery / delinquent receivables recovery. Categories: Name: Research and consulting. Categories: Services: Surveys. Categories: Services: Political surveys. Categories: Services: Satisfaction surveys. Categories: Services: Consulting. Categories: Services: Training and technology support. Tech Stack & Tools: Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: InConcert. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Predictive and progressive dialer. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: I6 Omnichannel Suite. Ai Capabilities: Capability: Omnichannel customer interaction management. Ai Capabilities:

Methodology

Metrocall Contact Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for service taxonomy coverage.

Industries Served

• Government & Public Sector
• Healthcare & Life Sciences
• Travel & Hospitality
• Fintech & Financial Services

Contact

Website: https://www.metrocallcc.com

Email: info@metrocallcc.com

Phone: 598-2- 908-6609

Frequently Asked Questions

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