Minute Call scorecard

Company Overview

Minute Call is a BPO company headquartered in Calle Sierra de Grazalema, 35, 29016, Malaga, Málaga, founded in 2025.

Executive summary

Brand Profile: Voice: modern. Voice: startup-focused. Voice: efficiency-oriented. Voice: flexible. Voice: automation-forward. Tagline: AI-First Outsourcing and Automation Agency. Imagery Style: Professional, modern outsourcing/technology positioning with startup-oriented service messaging.. Client Value Proposition: Summary: Minute Call positions its value around faster scaling of customer support and operations without building large in-house teams, using a mix of AI automation and managed contact center services.. Value Points: Title: Faster operational scaling. Value Points: Description: The company says its model helps startups and SMEs scale support and operations quickly.. Value Points: Title: Reduced manual workload. Value Points: Description: The company emphasizes automation of repetitive tasks through AI agents and workflows.. Value Points: Title: Flexible staffing model. Value Points: Description: Public reviews mention the ability to adapt to demand peaks, and the company advertises month-to-month engagement.. Value Points: Title: Multilingual coverage. Value Points: Description: Public website material lists English, Spanish, and French support.. Company Overview: Tagline: AI-First Outsourcing and Automation Agency. Highlights: Month-to-month model. Highlights: Transparent pricing and no setup fees. Highlights: AI workflows combined with human teams. Highlights: Languages supported: English, Spanish, French. Highlights: Headquarters listed as Málaga, Spain. Description: Minute Call presents itself as an AI automation agency with contact center services, combining AI workflows and managed human teams to support customer experience, sales, and back-office operations. The company says it is based in Spain and positioned for startups, scaleups, and SMEs.. Competitive Differentiators: Differentiators: Title: Hybrid AI plus human delivery model. Differentiators: Description: The company combines workflow automation and LLM-powered systems with managed human teams, which it presents as a modern BPO operating

Strengths

• Brand Profile: Voice: modern. Voice: startup-focused. Voice: efficiency-oriented. Voice: flexible. Voice: automation-forward. Tagline: AI-First Outsourcing and Automation Agency. Imagery Style: Professional, modern outsourcing/technology positioning with startup-oriented service messaging.. (public_web; observed 2025-12-07)
• Client Value Proposition: Summary: Minute Call positions its value around faster scaling of customer support and operations without building large in-house teams, using a mix of AI automation and managed contact center services.. Value Points: Title: Faster operational scaling. Value Points: Description: The company says its model helps startups and SMEs scale support and operations quickly.. Value Points: Title: Reduced manual workload. Value Points: Description: The company emphasizes automation of repetitive tasks through AI agents and workflows.. Value. (public_web; observed 2025-11-05)
• Company Overview: Tagline: AI-First Outsourcing and Automation Agency. Highlights: Month-to-month model. Highlights: Transparent pricing and no setup fees. Highlights: AI workflows combined with human teams. Highlights: Languages supported: English, Spanish, French. Highlights: Headquarters listed as Málaga, Spain. Description: Minute Call presents itself as an AI automation agency with contact center services, combining AI workflows and managed human teams to support customer experience, sales, and back-office operations. The company says it is based in Spain and positioned for. (public_web; observed 2025-12-09)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-12-07)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-11-05)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-07-29)

Firmographics

GB100 score

Overall score: 46

• egs: 31.5
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 49
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Minute Call describes itself as a partner of Teleperformance and positions against large BPO rigidity.. Competitors: Relationship: direct. Competitors: Name: Atento. Competitors: Evidence: Minute Call explicitly positions itself as an alternative to Atento for SMEs.. Competitors: Relationship: direct. Competitors: Name: Outsource Accelerator directory peers. Competitors: Evidence: Minute Call appears in BPO directory listings alongside other providers.. Competitors: Relationship: adjacent. Positioning: AI-first contact center and BPO-style outsourcing provider for startups and SMBs, emphasizing on-demand staffing, flexible month-to-month contracts, and rapid activation.. Market Signals: Claims of integration with HubSpot, Pipedrive, Salesforce, and Google Calendar. Market Signals: Public content emphasizes startup and SME focus. Market Signals: Directory and review presence indicate market visibility. Differentiators: 48-hour setup. Differentiators: Month-to-month contracts. Differentiators: No setup fees. Differentiators: Combination of human agents and AI. Differentiators: Targeting startups and SMBs. Key Firmographics: Founded Year: 2024. Sectors Display: Business Process Outsourcing. Sectors Display: Customer Experience Automation. Sectors Display: AI Automation. Sectors Display: Contact Center Services. Headquarters Display: Málaga, Spain. Ownership Type Display: Minute Call S.L. (private company). Pricing & Engagement: Models: Name: Month-to-month outsourcing. Models: Best For: Clients wanting flexible engagement without long commitments. Models: Description: The company states it works on a month-to-month model.. Models: Name: Transparent pricing with no setup fees. Models: Best For: Clients wanting predictable startup costs. Models: Description: The company states pricing is transparent and that there are no setup fees.. Summary: Minute Call publicly advertises a month-to-month model with transparent pricing and no setup fees, but no detailed rate card or contract structure was found in public sources.. Reputation & Reviews: Summary: Public review data is limited but shows a Trustpilot profile with a 4.4 rating

Geography

The public profile records headquarters as Calle Sierra de Grazalema, 35, 29016, Malaga, Málaga. Countries listed in the structured record include France, Spain, United Kingdom. Delivery Center Details: Centers: City: Madrid. Centers: Country: Spain. Centers: City: Spain. Centers: Country: Spain. Centers: City: LATAM. Centers: Country: Latin America. Centers: City: Malaga. Centers: Country: Spain. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer support operations. Categories: Services: Multilingual support. Categories: Name: Sales support. Categories: Services: Sales support. Categories: Services: Contact center services. Categories: Name: Back-office operations. Categories: Services: Back-office support. Categories: Services: Repetitive task handling. Categories: Name: AI automation. Categories: Services: AI workflows. Categories: Services: AI agents. Categories: Services: Automation systems using OpenAI, Anthropic, and open-source LLMs. Categories: Services: Tool-based integrations via Make.com and Zapier. Executive Summary: Summary: Minute Call is a Spain-based BPO and customer experience automation provider that combines AI automation with managed contact center and back-office support. Public sources describe it as serving startups, scaleups, and SMEs with multilingual support and a flexible month-to-month engagement model.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Alberto. Executives: Title: Contact listed on public directory entry. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: HubSpot. Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: Pipedrive. Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: Salesforce. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Google Calendar. Ai Capabilities: AI agents for customer support and repetitive tasks. Ai Capabilities: AI-assisted call handling. Ai Capabilities: Human + AI hybrid service model. Proprietary Tech: On-demand staffing / staff-on-demand model. Proprietary Tech: 48-hour setup workflow. Proprietary Tech: Month-to-month contract model. Monthly Search

Methodology

Minute Call's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 11 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://minute-call.com/

Email: alberto@minute-call.com

Phone: +34679261668

Frequently Asked Questions

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