Moonlight BPO scorecard

Company Overview

Moonlight BPO is a BPO company, founded in 1985, with approximately 1-49 employees. They specialize in Data Entry & Processing. They serve the E-commerce & Retail industries.

In addition to providing document printing and mailing solutions, Moonlight BPO handles time-sensitive notices monthly for its clients. Moonlight BPO partners with several top-of-the-line brands, which adds proof to their promise of high-quality solutions. Some of the companies Moonlight BPO partners with are Microsoft, Dell, HP, USPS, Kodak, and more. It’s estimated that Moonlight BPO has anywhere from 11-50 employees, and its headquarters is in Bend, Oregon. In 35 years, Moonlight BPO has accumulated 13 security certifications and awards. In its nearly 40 years of operation, Moonlight BPO has expanded and grown with the times to work with more businesses to provide printing, document, and mailing management solutions. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: practical. Voice: service-oriented. Voice: security-focused. Imagery Style: No reliable public visual asset data was available in the gathered sources.. Client Value Proposition: Summary: Moonlight BPO positions itself as a single provider for secure, high-volume communications and document workflows, combining print production, mailing, data handling, and electronic delivery.. Value Points: Title: Consolidation of vendors. Value Points: Description: A one-stop model can reduce the need to manage separate providers for printing, mailing, and electronic statement delivery.. Value Points: Title: Support for time-sensitive communications. Value Points: Description: Public descriptions cite processing of statements, collection letters, marketing letters, and other notices on recurring schedules.. Value Points: Title: Document and data workflow coverage. Value Points: Description: The service mix spans scanning, data processing, imaging, folding, inserting, presort, and related document services.. Value Points: Title: Print plus digital delivery options. Value Points: Description: EBPP and electronic statement delivery are described alongside physical mail production.. Company Overview: Tagline: For over 35 years since the company’s founding in 1985, Moonlight BPO provides a one-stop solution for printing, mailing, document management, and electronic service delivery needs.. Highlights: Founded in 1985.. Highlights: Private company.. Highlights: Woman-owned company per public profiles and press coverage.. Highlights: Headquartered in Bend, Oregon, with a Vancouver, Washington location also listed publicly.. Highlights: Provides nationwide services according to public directory profiles.. Description: Moonlight BPO is a private business process outsourcing provider focused on print-to-mail, mailing, document management, data processing, and electronic bill presentment and payment solutions.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources consistently trace the business back to

Strengths

• Brand Profile: Voice: practical. Voice: service-oriented. Voice: security-focused. Imagery Style: No reliable public visual asset data was available in the gathered sources.. (public_web; observed 2025-11-03)
• Client Value Proposition: Summary: Moonlight BPO positions itself as a single provider for secure, high-volume communications and document workflows, combining print production, mailing, data handling, and electronic delivery.. Value Points: Title: Consolidation of vendors. Value Points: Description: A one-stop model can reduce the need to manage separate providers for printing, mailing, and electronic statement delivery.. Value Points: Title: Support for time-sensitive communications. Value Points: Description: Public descriptions cite processing of statements, collection letters, marketing letters, and other notices. (public_web; observed 2025-11-03)
• Company Overview: Tagline: For over 35 years since the company’s founding in 1985, Moonlight BPO provides a one-stop solution for printing, mailing, document management, and electronic service delivery needs.. Highlights: Founded in 1985.. Highlights: Private company.. Highlights: Woman-owned company per public profiles and press coverage.. Highlights: Headquartered in Bend, Oregon, with a Vancouver, Washington location also listed publicly.. Highlights: Provides nationwide services according to public directory profiles.. Description: Moonlight BPO is a private business process outsourcing provider. (public_web; observed 2025-11-03)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-11-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2024-10-08)

Firmographics

GB100 score

Overall score: 44

• egs: 44.3
• growth: 46
• reputation: 48.5
• ai_readiness: 50
• market_footprint: 30.5
• digital_readiness: 43.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Moonlight BPO's structured service taxonomy includes Data Entry & Processing. Competitive Landscape: Competitors: Name: Outsource Accelerator listed BPO peers. Competitors: Evidence: Moonlight BPO is categorized primarily around printing, scanning, data processing, and mail services rather than a full-spectrum BPO contact-center provider.. Competitors: Relationship: alternative. Positioning: A niche print-and-mail BPO focused on high-security document processing, mailing, and EBPP rather than a broad contact-center BPO model.. Market Signals: Nationwide service coverage is claimed publicly. Market Signals: Public sources emphasize print, mail, scanning, and data-processing capabilities. Differentiators: Print-to-mail and document workflow specialization. Differentiators: High-security handling for time-sensitive notices and tax/collection documents. Differentiators: EBPP and return-mail/presort service mix. Key Firmographics: Founded Year: 1985. Sectors Display: BPO/Outsource Services. Sectors Display: Printing and Mailing Services. Sectors Display: Business Services. Sectors Display: Financial Services. Headquarters Display: Bend, Oregon, United States. Employee Count Display: 11-50 estimated publicly; 18 total employees reported in one directory profile. Ownership Type Display: Private company; woman-owned is stated in public profiles. Recent News: Articles: Date: 2020-07-21. Articles: Title: New Chapter for Bend’s Moonlight BPO acquisition set to revitalize full-service print-mailing provider. Articles: Source: Cascade Business News. Articles: Summary: Reports Moonlight BPO was acquired by Lakewind Investments and details its print-and-mail, scanning, data processing, and EBPP services.. Articles: Date: 2016-08-18. Articles: Title: Moonlight BPO: Women-Owned Company Racks Up Certifications. Articles: Source: Cascade Business News. Articles: Summary: Covers Moonlight BPO’s women-owned status and certifications, along with its printing and mailing service expansion.. Articles: Date: 2010-08-26. Articles: Title: INC 5000 Woman-Owned Moonlight Printing and Mailing Expands Service - now Moonlight BPO. Articles: Source: PR Newswire. Articles: Summary: Announces branding from Moonlight Printing and Mailing to Moonlight Business Process Outsourcing and describes personalized direct mail solutions.. Reputation & Reviews: Summary: No public review aggregate or third-party rating

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Bend. Centers: Model: HQ. Centers: Country: United States. Centers: City: Vancouver. Centers: Model: office. Centers: Country: United States. Hiring & Workforce Signals: Workforce Signals: Remote Or Multi Location: true. Services & Offerings: Categories: Name: Print and mail. Categories: Services: Statement printing and mailing. Categories: Services: Collection letters. Categories: Services: Marketing letters. Categories: Services: Critical/time-sensitive mail. Categories: Services: Direct mail production. Categories: Name: Document and imaging services. Categories: Services: Scanning. Categories: Services: High-speed variable laser imaging. Categories: Services: Document management. Categories: Services: Certified imaging and data processing. Categories: Name: Mail operations. Categories: Services: Folding. Categories: Services: Inserting. Categories: Services: Mail presorting. Categories: Services: Return mail services. Categories: Name: Electronic delivery and payments. Categories: Services: Electronic bill presentment and payments (EBPP). Categories: Services: Electronic statement delivery and notifications. Categories: Services: Pay online solutions. Categories: Name: Transactional and specialty communications. Categories: Services: Transactional services. Categories: Services: Medical statement and invoice printing and mailing. Categories: Services: TransPromo mailings. Categories: Services: Ballots each election cycle reported in one public profile. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Brian Yarbrough. Executives: Title: Mr. Brian Yarbrough is listed in a BBB business profile. Executives: Name: Mohammad Masoom Zafar. Executives: Title: Founder & CEO (listed on a public directory profile). Executives: Name: Brenda Grigsby. Executives: Title: Former owner referenced in public reporting. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Executive Summary: Summary: Moonlight BPO is a long-running, private, woman-owned print-and-mail BPO provider founded in 1985 and based in Bend, Oregon. Public sources describe its core offering as

Methodology

Moonlight BPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 10 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Data Entry & Processing

Industries Served

• E-commerce & Retail

Contact

Website: https://moonlightbpo.com/

Email: csr@moonlightbpo.com

Phone: (866) 348-9791

LinkedIn: https://www.linkedin.com/company/moonlight-bpo/

Frequently Asked Questions

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