Multiconex Sa scorecard

Company Overview

Multiconex Sa is a BPO company, founded in 2006, with approximately 500-999 employees. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: service-oriented. Voice: solution-focused. Voice: professional. Client Value Proposition: Summary: Multiconex presents its value as personalized, value-added outsourcing that improves client outcomes in customer service and collections while handling non-core processes externally.. Value Points: Title: Personalized management. Value Points: Description: The company says it delivers personalized management focused on an exceptional customer-service experience.. Value Points: Title: Operational efficiency support. Value Points: Description: Public descriptions frame the firm as helping clients maximize results by outsourcing contact-center and administrative work.. Value Points: Title: Flexible service delivery. Value Points: Description: The company states it offers flexible, integral solutions in Argentina and Latin America.. Company Overview: Highlights: Operates contact center sites in Buenos Aires and Córdoba.. Highlights: Positions itself in the customer service and collections outsourcing segment.. Highlights: States it has been active in the contact center industry since 2006.. Description: Multiconex SA is an Argentina-based contact center and outsourcing company that presents itself as specialized in customer service, collections management, telemarketing, and related back-office or risk-analysis support functions.. Competitive Differentiators: Differentiators: Title: Multi-site operating footprint. Differentiators: Description: Public materials state the company operates strategic sites in Buenos Aires and Córdoba, with published seat capacity for both locations.. Differentiators: Title: Customer-service and collections specialization. Differentiators: Description: Directory listings and the company site consistently emphasize customer service outsourcing and collections management as core capabilities.. Differentiators: Title: Technology-enabled contact center positioning. Differentiators: Description: The company describes itself as using advanced technology and experienced staff to maximize results.. Key Firmographics: Founded Year: 2006. Revenue Display: Undisclosed; one directory lists $25K-$50K (unverified estimate). Sectors Display: Customer

Strengths

• Brand Profile: Voice: service-oriented. Voice: solution-focused. Voice: professional. (public_web; observed 2025-04-08)
• Client Value Proposition: Summary: Multiconex presents its value as personalized, value-added outsourcing that improves client outcomes in customer service and collections while handling non-core processes externally.. Value Points: Title: Personalized management. Value Points: Description: The company says it delivers personalized management focused on an exceptional customer-service experience.. Value Points: Title: Operational efficiency support. Value Points: Description: Public descriptions frame the firm as helping clients maximize results by outsourcing contact-center and administrative work.. Value Points: Title: Flexible service delivery.. (public_web; observed 2026-06-19)
• Company Overview: Highlights: Operates contact center sites in Buenos Aires and Córdoba.. Highlights: Positions itself in the customer service and collections outsourcing segment.. Highlights: States it has been active in the contact center industry since 2006.. Description: Multiconex SA is an Argentina-based contact center and outsourcing company that presents itself as specialized in customer service, collections management, telemarketing, and related back-office or risk-analysis support functions.. (public_web; observed 2025-04-08)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-04-08)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-05-02)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-19)

Firmographics

GB100 score

Overall score: 47

• egs: 40.5
• growth: 56.5
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 34.1
• digital_readiness: 53.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: N/A. Competitors: Relationship: adjacent. Positioning: Argentina-based contact center and outsourcing provider focused on customer service, collections, telemarketing, and commercial outsourcing.. Market Signals: Public materials emphasize contact center and outsourcing services. Market Signals: Public directory listings show the company as a private BPO/contact-center provider. Differentiators: Two operational sites in Buenos Aires and Córdoba. Differentiators: Stated focus on customer service and collections. Differentiators: Operational since 2006. Reputation & Reviews: Summary: No public review ratings were verified from the available sources. One directory lists the company as not yet reviewed.. Credentials: Detail: The public profile shows no verified client reviews in the available listing.. Credentials: Rating: Not yet reviewed. Credentials: Platform: Clutch. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer Service Outsourcing. Categories: Services: Customer attention management. Categories: Services: Client contact handling. Categories: Name: Collections Management. Categories: Services: Telephone collections. Categories: Services: Debt recovery support. Categories: Name: Telemarketing. Categories: Services: Outbound/telephone sales support. Categories: Name: Back Office Outsourcing. Categories: Services: Administrative support. Categories: Services: Operational support. Categories: Name: Risk Analysis. Categories: Services: Credit risk analysis support. Executive Summary: Summary: Multiconex SA is a private Argentine BPO/contact center provider focused on customer service outsourcing and collections, with additional telemarketing and back-office support indicated across public sources.. Delivery Center Details: Centers: City: Buenos Aires. Centers: Model: site-based. Centers: Seats: 90. Centers: Country: Argentina. Centers: City: Córdoba. Centers: Model: site-based. Centers: Seats: 250. Centers: Country: Argentina. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Raul Garrammone. Executives: Title: Director. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: high-technology operational sites. Asset Logo: Visibility: public. Compliance: ISO 27001.

Geography

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Methodology

Multiconex Sa's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.multiconex.com.ar

Email: info@multiconex.com.ar

Phone: (011) 4344 3568

Frequently Asked Questions

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