Nexa scorecard

Company Overview

Nexa is a BPO company, founded in 1982, with approximately 500-999 employees. They specialize in Sales & Marketing, Outbound Sales, Customer Support, Back Office. They serve the E-commerce & Retail industries.

Nexa has over 30 years of experience in the BPO industry. Since its inception in 1982 as Answer 1 Communications, Nexa has supported a diverse and growing client base across the United States, including household names like Fuze and The Icee organization. The organization currently employs between 50-200 people. Nexa delivers a variety of BPO solutions to “help grow revenue and deliver a premium customer experience for businesses of all sizes.” The BPO organization’s core values include integrity, diversity, obsession with clients’ growth, accountability, and teamwork. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: efficiency-focused. Imagery Style: customer-service and live-support oriented. Client Value Proposition: Summary: Nexa presents itself as a flexible outsourcing partner designed to improve customer experience and operational outcomes through contact center execution, process support, and experience consulting.. Value Points: Title: Operational flexibility. Value Points: Description: Public messaging emphasizes agile and flexible solutions for the market.. Value Points: Title: Customer experience improvement. Value Points: Description: The company highlights customer experience as a core service and positioning area.. Value Points: Title: Multi-process support. Value Points: Description: The firm offers a mix of customer service, sales, retention, back office, and collections services under one provider.. Company Overview: Highlights: Publicly positions itself as a contact center and BPO provider. Highlights: Frames its offering around experience transformation, data, technology, and talent. Highlights: Publishes service and industry pages in Spanish and English. Description: Nexa is a privately held BPO/contact center provider operating in Latin America, publicly presenting itself as a partner for experience transformation with data, technology, and specialized talent. The company’s public materials identify its legal name as Ventas y Servicios S.A. and its primary address in Bogotá, Colombia.. Competitive Differentiators: Differentiators: Title: Experience-transformation positioning. Differentiators: Description: Public messaging frames the company as evolving traditional BPO into a transformation partner focused on experiences rather than only transaction processing.. Differentiators: Title: Data, technology, and talent emphasis. Differentiators: Description: The company highlights data, technology, and specialized talent as the mechanism for improving client outcomes.. Differentiators: Title: Broad operational scope. Differentiators: Description: Public listings show coverage across customer service, sales, retention, back

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: efficiency-focused. Imagery Style: customer-service and live-support oriented. (public_web; observed 2026-08-26)
• Client Portfolio: Clients: Segment: SMB. Clients: Industry: Home services. Clients: Client Name: null. Clients: Segment: SMB. Clients: Industry: Healthcare. Clients: Client Name: null. Clients: Segment: SMB. Clients: Industry: Legal. Clients: Client Name: null. Clients: Segment: SMB. Clients: Industry: Real estate. Clients: Client Name: null. Clients: Segment: SMB. Clients: Industry: Retail. Clients: Client Name: null. Clients: Segment: SMB. Clients: Industry: eCommerce. Clients: Client Name: null. Total Clients Claimed: 5000. Industry Concentration: Home services. Industry Concentration: Healthcare. Industry Concentration:. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Nexa presents itself as a flexible outsourcing partner designed to improve customer experience and operational outcomes through contact center execution, process support, and experience consulting.. Value Points: Title: Operational flexibility. Value Points: Description: Public messaging emphasizes agile and flexible solutions for the market.. Value Points: Title: Customer experience improvement. Value Points: Description: The company highlights customer experience as a core service and positioning area.. Value Points: Title: Multi-process support. Value Points: Description: The firm. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 49

• egs: 45.8
• growth: 56.5
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 35.4
• digital_readiness: 57

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Nexa's structured service taxonomy includes Sales & Marketing, Outbound Sales, Customer Support, Back Office. Client Portfolio: Clients: Segment: SMB. Clients: Industry: Home services. Clients: Client Name: null. Clients: Segment: SMB. Clients: Industry: Healthcare. Clients: Client Name: null. Clients: Segment: SMB. Clients: Industry: Legal. Clients: Client Name: null. Clients: Segment: SMB. Clients: Industry: Real estate. Clients: Client Name: null. Clients: Segment: SMB. Clients: Industry: Retail. Clients: Client Name: null. Clients: Segment: SMB. Clients: Industry: eCommerce. Clients: Client Name: null. Total Clients Claimed: 5000. Industry Concentration: Home services. Industry Concentration: Healthcare. Industry Concentration: Legal. Industry Concentration: Real estate. Industry Concentration: Retail. Industry Concentration: eCommerce. Competitive Landscape: Competitors: Name: Outsource Accelerator directory peers. Competitors: Evidence: Nexa is listed as a BPO provider offering call answering, sales, chat/text, CRM integration, and scheduling.. Competitors: Relationship: adjacent. Competitors: Name: Other SMB call center outsourcing providers. Competitors: Evidence: Nexa markets 24/7 live virtual receptionists, inbound/outbound sales, and customer support services for SMBs.. Competitors: Relationship: direct. Positioning: A US-focused BPO/contact-center provider centered on 24/7 live answering, inbound/outbound sales, intake, chat/text support, and appointment scheduling.. Market Signals: Claims to be the largest SMB sales inbound and outbound call center in the USA.. Market Signals: Claims thousands of clients and support across multiple industries.. Differentiators: 24/7 live virtual receptionists. Differentiators: English and Spanish support. Differentiators: Broad SMB-oriented service mix including answering, sales, intake, chat, and text. Key Firmographics: Founded Year: 1976. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Consulting and business services. Sectors Display: Contact center. Sectors Display: Business process outsourcing. Headquarters Display: Bogotá, Colombia. Employee Count Display: 5001-10000 employees (LinkedIn); more than 10,000 employees (Indeed). Ownership Type Display: Privately held. Reputation & Reviews: Summary: Public review data is available through Indeed and indicates a generally positive employee rating, but the underlying review

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Phoenix. Centers: Model: US-based virtual receptionists. Centers: Country: United States. Centers: Languages: English. Centers: Languages: Spanish. Centers: City: Bogotá. Centers: Model: HQ. Centers: Country: Colombia. Services & Offerings: Categories: Name: Customer service and contact center. Categories: Services: Inbound customer service. Categories: Services: Outbound customer service. Categories: Services: Call center operations. Categories: Name: Sales and growth support. Categories: Services: Multichannel sales. Categories: Services: Cross-selling. Categories: Services: Retention. Categories: Services: Lead qualification. Categories: Name: Back-office and process support. Categories: Services: Back office. Categories: Services: Business process outsourcing. Categories: Services: Intake processing. Categories: Name: Collections and receivables. Categories: Services: Collections. Categories: Services: Credit collections. Categories: Services: Accounts receivable support. Categories: Name: Experience consulting. Categories: Services: Customer experience consulting. Categories: Services: Experience transformation support. Executive Summary: Summary: Nexa is a BPO and contact center provider with a public footprint centered on customer experience, collection, sales, back office, retention, and multichannel service operations. Public sources indicate headquarters in Bogotá, Colombia, and LinkedIn shows the firm as privately held and founded in 1976, while third-party directory data describes a U.S.-based Nexa brand separately and should not be conflated with this company.. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: CRM Integration. Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: Call Center Services. Tools: Category: AI. Tools: Confidence: inferred. Tools: Product Name: null. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Live chat and text messaging. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Calendar Integration. Language: Spanish. Language: English. Financial Health: Overall Health:

Methodology

Nexa's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Outbound Sales
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.nexa.com

Email: team.sales@nexa.com

Phone: 602.234.0111

LinkedIn: https://www.linkedin.com/company/nexa-receptionists/

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes