North End Teleservices LLC scorecard
Last updated: 2026-08-26
Buyers browse free. BPOs pay to claim, message, or feature. Paying does not change this rank.
Company Overview
North End Teleservices LLC is a BPO company.
Executive summary
Brand Profile: Voice: service-oriented. Voice: professional. Voice: growth-oriented. Imagery Style: not publicly verifiable from the available sources. Client Value Proposition: Summary: Public sources indicate the company positions itself around customized contact center operations and outsourced support for commercial and government clients.. Value Points: Title: Customized operations. Value Points: Description: The company states it customizes contact center operations to meet client-specific needs.. Value Points: Title: Multi-sector service delivery. Value Points: Description: Public materials reference support for commercial, B2B, B2C, and government clients.. Value Points: Title: Technology-enabled contact center. Value Points: Description: Directory copy references state-of-the-art technology as part of its service positioning.. Company Overview: Highlights: Privately owned and operated contact center. Highlights: Serves commercial and government entities. Highlights: Based in Northeast Omaha, Nebraska. Description: North End Teleservices LLC is a privately owned contact center and outsourced BPO provider based in Omaha, Nebraska, serving commercial and government clients.. Competitive Differentiators: Differentiators: Title: Commercial and government focus. Differentiators: Description: Public descriptions emphasize service to both commercial and government entities.. Differentiators: Title: Omnichannel outsourced contact center. Differentiators: Description: Directory and company profiles describe the business as an omnichannel or outsourced contact center provider.. Differentiators: Title: Privately owned local operator. Differentiators: Description: The company describes itself as privately owned and operated in Omaha, Nebraska.. Financial Health: Risk Factors: No public revenue, funding, debt, or transaction disclosures were identified in the available sources.. Overall Health: unknown. Leadership & Executives: Executives: Bio: Public sources identify Carmen Tapio as the owner and chief executive officer of North End Teleservices LLC.. Executives: Name: Carmen Tapio. Executives: Title: Owner, Chief
Strengths
- Brand Profile: Voice: service-oriented. Voice: professional. Voice: growth-oriented. Imagery Style: not publicly verifiable from the available sources. (public_web; observed 2026-08-26)
- Client Value Proposition: Summary: Public sources indicate the company positions itself around customized contact center operations and outsourced support for commercial and government clients.. Value Points: Title: Customized operations. Value Points: Description: The company states it customizes contact center operations to meet client-specific needs.. Value Points: Title: Multi-sector service delivery. Value Points: Description: Public materials reference support for commercial, B2B, B2C, and government clients.. Value Points: Title: Technology-enabled contact center. Value Points: Description: Directory copy references state-of-the-art technology. (public_web; observed 2026-08-26)
- Company Overview: Highlights: Privately owned and operated contact center. Highlights: Serves commercial and government entities. Highlights: Based in Northeast Omaha, Nebraska. Description: North End Teleservices LLC is a privately owned contact center and outsourced BPO provider based in Omaha, Nebraska, serving commercial and government clients.. (public_web; observed 2026-08-26)
Gaps
- The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
- The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
- The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)
Firmographics
GB100 score
Overall score: 47
- egs: 36
- growth: 50
- reputation: 45.5
- ai_readiness: 50
- market_footprint: 50
- digital_readiness: 52.6
Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.
Services and operating scope
Competitive Landscape: Competitors: Name: null. Competitors: Relationship: adjacent. Competitors: Name: null. Competitors: Relationship: adjacent. Positioning: A contact center / BPO provider serving commercial and government clients with an emphasis on customer service and technology-enabled support.. Market Signals: Listed in a BPO directory as a contact center provider.. Market Signals: Active hiring for contact center operations and workforce management roles suggests ongoing service delivery demand.. Differentiators: Public directory language emphasizes state-of-the-art technology and customer service solutions.. Differentiators: Commercial and government client focus is explicitly stated in the directory listing.. Hiring & Workforce Signals: Open Positions: Title: Forecast Analyst II. Open Positions: Location: Omaha, NE. Open Positions: Seniority: Mid-level. Open Positions: Department: Operations. Open Positions: Title: Tier One Customer Service Representative. Open Positions: Location: Omaha, NE. Open Positions: Seniority: Entry-level. Open Positions: Department: Customer Service. Open Positions: Title: Contact Center Supervisor. Open Positions: Location: Omaha, NE. Open Positions: Seniority: Supervisor. Open Positions: Department: Operations. Open Positions: Title: Corporate Security Specialist. Open Positions: Location: Omaha, NE. Open Positions: Seniority: Specialist. Open Positions: Department: Corporate Security. Open Positions: Title: Shuttle Driver- Part Time. Open Positions: Location: Omaha, NE. Open Positions: Seniority: Entry-level. Open Positions: Department: Operations. Workforce Signals: Work Mode: in-center. Workforce Signals: Growth Claim: company continues to grow at a rapid pace. Workforce Signals: Staffing Focus: customer service, workforce management, supervision, and support roles. Recent News: Articles: Date: 2025-01-08. Articles: Title: Nebraska company's business model for job creation lands on 2025 List of Top Impact Companies. Articles: Source: PR Newswire. Articles: Summary: The company was featured for its job-creation-focused business model and its outsourced contact center services to commercial and government clients.. Employee & Client Sentiment: Red Flags: No detailed verified review themes
Geography
Delivery Center Details: Centers: City: Omaha. Centers: Model: in-center. Centers: Country: United States. Key Firmographics: Sectors Display: Commercial. Sectors Display: Government. Headquarters Display: 1500 N 24th St Suite 111, Omaha, Nebraska 68110, United States. Ownership Type Display: Privately owned and operated. Services & Offerings: Categories: Name: Contact center / customer service. Categories: Services: Customer service support. Categories: Services: Call center operations. Categories: Services: Omnichannel contact center services. Categories: Name: BPO for commercial and government clients. Categories: Services: Business process outsourced services. Categories: Services: Customized contact center operations. Executive Summary: Summary: North End Teleservices LLC appears in public BPO directory and company sources as an Omaha-based, privately owned contact center providing outsourced business process services to commercial and government customers.. Reputation & Reviews: Summary: Public review information is limited and mixed, with Indeed showing an overall employee rating around 3.1 out of 5 based on dozens of reviews; BBB lists the business profile but the available snippet does not provide a rating.. Credentials: Detail: Overall rating shown on public review pages based on 55 reviews, with related review pages also indicating dozens of reviews.. Credentials: Rating: 3.1/5. Credentials: Platform: Indeed. Credentials: Detail: Public business profile exists for the company, but the accessible snippet did not expose a rating.. Credentials: Platform: BBB.
Methodology
North End Teleservices LLC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.
Coverage gaps
- Insufficient public evidence for employee coverage.
- Insufficient public evidence for headquarters coverage.
- Insufficient public evidence for service taxonomy coverage.
- Insufficient public evidence for industry taxonomy coverage.
Post a project anonymously ยท See alternatives