Novasors scorecard

Company Overview

Novasors is a BPO company.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: solutions-focused. Voice: promotional. Tagline: Call Center Solutions for Every Industry. Imagery Style: not enough public visual evidence available from the gathered sources to verify a visual style. Client Value Proposition: Summary: Novasors positions its value around reducing customer-service overhead, providing scalable support, and enabling businesses to focus on core operations while outsourcing contact center work.. Value Points: Title: Operational load reduction. Value Points: Description: Public materials say the company helps relieve the strain of managing customer service resources internally.. Value Points: Title: Scalability. Value Points: Description: The company emphasizes nearshore/offshore locations and a broad agent base to support varying volume needs.. Value Points: Title: Broad service coverage. Value Points: Description: Its offerings span inbound, outbound, lead generation, fulfillment, and industry-specific support.. Value Points: Title: 24/7 availability. Value Points: Description: Public LinkedIn content states the company is open twenty-four hours, seven days a week.. Company Overview: Tagline: Call center solutions for every industry.. Highlights: Headquartered in Lenexa, Kansas.. Highlights: Operates satellite offices in Costa Rica and the Philippines.. Highlights: Reports a 47,000-square-foot contact center and more than 500 qualified customer service specialists on its website.. Description: Novasors presents itself as a full-service contact center and BPO provider focused on call center support, customer service, lead generation, and related outsourcing services.. Competitive Differentiators: Differentiators: Title: Domestic plus nearshore/offshore delivery. Differentiators: Description: The company states it operates from Lenexa with satellite locations in Costa Rica and the Philippines, supporting a blended delivery footprint.. Differentiators: Title: Scale of operations. Differentiators: Description: Novasors publicly states it operates a

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: solutions-focused. Voice: promotional. Tagline: Call Center Solutions for Every Industry. Imagery Style: not enough public visual evidence available from the gathered sources to verify a visual style. (public_web; observed 2026-08-26)
• Client Portfolio: Industry Concentration: banks. Industry Concentration: financial services. Industry Concentration: healthcare. Industry Concentration: transportation. Industry Concentration: online gaming. Industry Concentration: government agencies. Industry Concentration: automotive. Industry Concentration: insurance. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Novasors positions its value around reducing customer-service overhead, providing scalable support, and enabling businesses to focus on core operations while outsourcing contact center work.. Value Points: Title: Operational load reduction. Value Points: Description: Public materials say the company helps relieve the strain of managing customer service resources internally.. Value Points: Title: Scalability. Value Points: Description: The company emphasizes nearshore/offshore locations and a broad agent base to support varying volume needs.. Value Points: Title: Broad. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: banks. Industry Concentration: financial services. Industry Concentration: healthcare. Industry Concentration: transportation. Industry Concentration: online gaming. Industry Concentration: government agencies. Industry Concentration: automotive. Industry Concentration: insurance. Competitive Landscape: Competitors: Name: other BPO and contact center providers. Competitors: Evidence: public sources describe Novasors as a contact center/BPO firm, but no competitor set was explicitly named. Competitors: Relationship: adjacent. Positioning: full-service contact center and BPO provider focused on multichannel support, lead generation, and industry-specific customer service. Market Signals: claims of servicing multiple industries including banking, healthcare, government, and transportation. Market Signals: claims of more than 500 to 550 staff and 1.6 million monthly calls on service pages. Differentiators: multichannel contact center services. Differentiators: lead generation. Differentiators: industry-specific support. Differentiators: domestic and satellite delivery footprint. Hiring & Workforce Signals: Workforce Signals: Headcount Claims: Claim: over 500 employees. Workforce Signals: Headcount Claims: Source: company website. Workforce Signals: Headcount Claims: Claim: over 550 qualified customer service specialists/agents. Workforce Signals: Headcount Claims: Source: service pages. Key Firmographics: Founded Year: 2005. Revenue Display: Not publicly verified on the company website; third-party directories show conflicting estimates.. Sectors Display: Telecommunications. Sectors Display: Call center services. Sectors Display: Business process outsourcing. Headquarters Display: Lenexa, Kansas, United States.. Employee Count Display: Over 500 qualified customer service specialists (company website); other public directories show smaller, conflicting estimates.. Ownership Type Display: Privately held.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service and contact center. Categories: Services: Inbound calls. Categories: Services: Outbound calls. Categories: Services: Customer service solutions. Categories: Services: Help desk support. Categories: Services: After-hours call handling. Categories: Name: Lead generation and sales support. Categories: Services: Lead generation. Categories: Services: Cold

Geography

Delivery Center Details: Centers: City: Lenexa. Centers: Model: headquarters. Centers: Country: United States. Centers: City: San Jose. Centers: Model: satellite office. Centers: Country: Costa Rica. Centers: City: Philippines. Centers: Model: satellite office. Centers: Country: Philippines. Executive Summary: Summary: Novasors is a Kansas-based BPO and contact center provider offering inbound and outbound call center support, customer service, lead generation, e-commerce/order fulfillment, and industry-specific assistance across multiple sectors.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Bart Miller. Executives: Title: CEO. Executives: Name: Teri Butler Jones, MBA. Executives: Title: Vice President Sales & Marketing. Pricing & Engagement: Summary: Public pricing is not disclosed on the company website in the sources reviewed. Public pages indicate solutions are customized and positioned as affordable, but no verified rate card or contract model was found.. Reputation & Reviews: Summary: No verified public review platform ratings were confirmed from the sources reviewed. Public directory entries and company pages provide descriptive claims, but not independently verified ratings.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: inferred. Tools: Product Name: AI solutions. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: chat. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: auto dialing. Ai Capabilities: AI. Ai Capabilities: chat. Ai Capabilities: auto dialing.

Methodology

Novasors's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.novasors.com

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