Okay Call Centre Pvt Ltd scorecard

Company Overview

Okay Call Centre Pvt Ltd is a BPO company, founded in 2000, with approximately 250-499 employees. They specialize in Sales & Marketing, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office.

In speaking about the purpose of their name on their company website, Okay Call Centre states that the word “okay” to them is not just a nod of the head. Instead, it’s an all-encompassing statement that they use to fulfill the needs of their clients. With a current staff number of 500 employees and a 16% growth in business over the past year, Okay Call Centre is rapidly growing. It is likely that with the current trends in the BPO industry and the move to streamline tasks in business environments that the company will continue to grow at a fast rate.

Executive summary

Brand Profile: Voice: service-oriented. Voice: professional. Voice: customer-focused. Client Value Proposition: Summary: Okay Call Centre positions itself as a scalable outsourcing partner for customer-facing and back-office work, emphasizing end-to-end delivery across multiple functions and industry verticals.. Value Points: Title: Scalable operations. Value Points: Description: The company states that it provides scalable customer contact and outsourcing services.. Value Points: Title: End-to-end service coverage. Value Points: Description: Its public materials emphasize integrated support across call centre, outbound outsourcing, and back-office processing.. Value Points: Title: Process optimization. Value Points: Description: Third-party directories describe the firm as helping clients enhance operational efficiency and drive business growth.. Company Overview: Tagline: Okay Call Centre: BPO & Call Center Services in India. Highlights: Established in 2000. Highlights: Headquartered in Kolkata, West Bengal. Highlights: Positioned as a BPO and KPO provider. Highlights: Offers end-to-end call centre and back-office outsourcing services. Description: Okay Call Centre Pvt Ltd presents itself as an established BPO and call centre service provider that began operations in 2000 and is based in Kolkata, India. Public profiles describe it as offering end-to-end customer contact, outbound outsourcing, and back-office processing services across multiple industry verticals.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources consistently describe the company as operating since 2000, which supports a long-running market presence in BPO and KPO services.. Differentiators: Title: Broad outsourcing scope. Differentiators: Description: The company publicly markets an end-to-end mix covering customer contact, outbound services, back-office processing, lead generation, fulfillment, and staffing-related support.. Differentiators: Title: Kolkata delivery base. Differentiators: Description: Public listings place the company in Kolkata

Strengths

• Brand Profile: Voice: service-oriented. Voice: professional. Voice: customer-focused. (public_web; observed 2026-08-09)
• Client Value Proposition: Summary: Okay Call Centre positions itself as a scalable outsourcing partner for customer-facing and back-office work, emphasizing end-to-end delivery across multiple functions and industry verticals.. Value Points: Title: Scalable operations. Value Points: Description: The company states that it provides scalable customer contact and outsourcing services.. Value Points: Title: End-to-end service coverage. Value Points: Description: Its public materials emphasize integrated support across call centre, outbound outsourcing, and back-office processing.. Value Points: Title: Process optimization. Value Points:. (public_web; observed 2026-06-26)
• Company Overview: Tagline: Okay Call Centre: BPO & Call Center Services in India. Highlights: Established in 2000. Highlights: Headquartered in Kolkata, West Bengal. Highlights: Positioned as a BPO and KPO provider. Highlights: Offers end-to-end call centre and back-office outsourcing services. Description: Okay Call Centre Pvt Ltd presents itself as an established BPO and call centre service provider that began operations in 2000 and is based in Kolkata, India. Public profiles describe it as offering end-to-end customer contact,. (public_web; observed 2026-08-09)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-09)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-06)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-26)

Firmographics

GB100 score

Overall score: 47

• egs: 45.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 33.7
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Okay Call Centre Pvt Ltd's structured service taxonomy includes Sales & Marketing, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Directory comparison page places Okay Call Centre among outsourcing providers.. Competitors: Relationship: adjacent. Competitors: Name: Other Kolkata call centres. Competitors: Evidence: Public business directories list Okay Call Centre alongside other call centres in Kolkata.. Competitors: Relationship: direct. Positioning: BPO and call center service provider based in Kolkata serving customer support and outsourced call center needs.. Market Signals: Long operating history claimed since 2000 or 1999 across public sources. Market Signals: Public listings indicate active market presence in Kolkata. Differentiators: Claims 24/7 customer service for BPO outsourcing. Differentiators: Positions services toward SMEs and MNCs. Key Firmographics: Founded Year: 2000. Revenue Display: null. Sectors Display: BPO. Sectors Display: KPO. Sectors Display: Call centre services. Sectors Display: Outsourcing. Sectors Display: Telecalling. Sectors Display: Staffing and recruitment support. Headquarters Display: Kolkata, West Bengal, India. Employee Count Display: 6 - 20. Ownership Type Display: Private limited company. Pricing & Engagement: Models: Name: Quote-based project engagement. Models: Best For: Clients seeking tailored BPO outsourcing scopes. Models: Description: Pricing is listed as available on request in directory-style sourcing, with no public rate card confirmed.. Models: Name: Custom outsourcing engagement. Models: Best For: Multi-function outsourcing programs. Models: Description: Public materials imply bespoke delivery across call centre, back office, and lead generation services.. Summary: No public pricing sheet or contract model was found in the available sources. Public directory listings indicate quote-based engagement, but specific rates, minimums, SLAs, or contract terms are not publicly verified.. Reputation & Reviews: Summary: Public review coverage is limited and fragmented across directories. A Trustpilot snippet and a GoodFirms profile exist, but no robust, independently verifiable rating aggregate was confirmed from the available public

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Kolkata. Centers: Country: India. Centers: City: Salt Lake, Kolkata. Centers: Country: India. Hiring & Workforce Signals: Open Positions: Title: Telecaller. Open Positions: Location: Sealdah, Kolkata. Open Positions: Seniority: entry. Open Positions: Department: Telesales / Telemarketing. Workforce Signals: Observed Recruitment Postings: 45 Tele Callers Required In Okay Callcentre Pvt Ltd. Workforce Signals: Observed Recruitment Postings: Telecaller job listing with 10 openings in Sealdah, Kolkata. Description Long: For us, OKAY equals Excellence. It is our pledge to not only meet but exceed the ambitions of our valued clients. Since our establishment in the year 2000, we have evolved to become a leading BPO and call centre service provider. We are committed to superlative call centre outsourcing services, exclusively designed to take your customer engagement levels to unimaginable heights! With more than two decades of experience in excellence, we are still one of the best call center outsourcing companies with customized solutions for clients across the globe. Being the best debt collection agency, we guarantee high recovery rates. We are committed to BPO customer service to deliver elite customer experiences, which generate long-term client satisfaction.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Partho Das. Executives: Title: CEO. Executives: Name: Paoloomi Das. Executives: Title: Director. Employee & Client Sentiment: Green Flags: Positive service-related comments in public reviews. Green Flags: Recent hiring activity suggests ongoing operations. Sentiment Trend: stable. Sentiment Themes: Theme: Positive customer-facing feedback on service quality. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: best call centre service provider. Sentiment Themes: Key Phrases: dedication to

Methodology

Okay Call Centre Pvt Ltd's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Customer Support
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Contact

Website: https://www.okaycallcentre.com

Email: -

Phone: 033-23290201

LinkedIn: https://www.linkedin.com/company/occpl

Frequently Asked Questions

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