Omni Interactions scorecard

Company Overview

Omni Interactions is a BPO company headquartered in 820 South Monaco Parkway #164, 80224, Denver, CO, founded in 2016, with approximately 1000-4999 employees. They specialize in Sales & Marketing, Customer Support.

Executive summary

Brand Profile: Voice: Flexible. Voice: Remote-first. Voice: Gig-economy oriented. Voice: Customer-support focused. Imagery Style: Brand imagery and copy emphasize home-based work, remote contractors, and scalable digital support.. Client Value Proposition: Summary: Omni Interactions presents itself as a flexible CX/BPO partner for brands that need scalable, on-demand customer support with remote delivery and lower-cost operations.. Value Points: Title: Scalable on-demand coverage. Value Points: Description: Supports brands that need flexible staffing for variable or fast-growing service demand.. Value Points: Title: Remote delivery model. Value Points: Description: Provides customer support through a virtual workforce, reducing dependence on traditional onsite operations.. Value Points: Title: Cross-functional support. Value Points: Description: Covers customer service, technical support, sales support, and back-office work.. Value Points: Title: Industry fit. Value Points: Description: Public sources associate the company with retail, healthcare, financial services, travel and hospitality, and consumer services.. Company Overview: Highlights: Founded in 2016. Highlights: Privately held. Highlights: Virtual customer contact and CX solutions. Highlights: Flexible remote workforce model. Highlights: Based in Dallas, Texas. Description: Omni Interactions is a privately held BPO and customer experience provider founded in 2016, positioned around flexible virtual customer contact solutions for enterprise and fast-growing brands.. Competitive Differentiators: Differentiators: Title: Flexible remote workforce model. Differentiators: Description: Delivers services through a distributed remote agent model rather than a traditional fixed-site call center structure.. Differentiators: Title: Gig-economy staffing approach. Differentiators: Description: Uses independent contractors / gig workers to provide on-demand customer support capacity.. Differentiators: Title: Technology-enabled delivery. Differentiators: Description: Described as using cloud-based technology and an Omni platform to support sourcing, scheduling, workforce management, and performance

Strengths

• Brand Profile: Voice: Flexible. Voice: Remote-first. Voice: Gig-economy oriented. Voice: Customer-support focused. Imagery Style: Brand imagery and copy emphasize home-based work, remote contractors, and scalable digital support.. (public_web; observed 2026-08-07)
• Client Portfolio: Clients: Segment: Onshore and nearshore urgent care patient support. Clients: Industry: Healthcare. Clients: Client Name: Carbon Health. Clients: Segment: Customer support. Clients: Industry: Consumer/retail. Clients: Client Name: Thinx. Clients: Segment: High-volume support. Clients: Industry: Healthcare transportation. Clients: Client Name: SafeRide Health, Inc. Industry Concentration: Healthcare. (public_web; observed 2026-08-07)
• Client Value Proposition: Summary: Omni Interactions presents itself as a flexible CX/BPO partner for brands that need scalable, on-demand customer support with remote delivery and lower-cost operations.. Value Points: Title: Scalable on-demand coverage. Value Points: Description: Supports brands that need flexible staffing for variable or fast-growing service demand.. Value Points: Title: Remote delivery model. Value Points: Description: Provides customer support through a virtual workforce, reducing dependence on traditional onsite operations.. Value Points: Title: Cross-functional support. Value Points: Description:. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-07)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-17)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-10)

Firmographics

GB100 score

Overall score: 49

• egs: 40.2
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 52.3
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Omni Interactions's structured service taxonomy includes Sales & Marketing, Customer Support. Client Portfolio: Clients: Segment: Onshore and nearshore urgent care patient support. Clients: Industry: Healthcare. Clients: Client Name: Carbon Health. Clients: Segment: Customer support. Clients: Industry: Consumer/retail. Clients: Client Name: Thinx. Clients: Segment: High-volume support. Clients: Industry: Healthcare transportation. Clients: Client Name: SafeRide Health, Inc. Industry Concentration: Healthcare. Competitive Landscape: Competitors: Name: Concentrix. Competitors: Evidence: Direct outsourced CX provider serving enterprise customer experience needs.. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Evidence: Direct BPO and customer experience competitor in global outsourced support.. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Evidence: Direct customer service/BPO competitor with broad contact-center delivery.. Competitors: Relationship: direct. Competitors: Name: Working Solutions. Competitors: Evidence: Remote contractor-based customer support model.. Competitors: Relationship: adjacent. Positioning: Remote-first, gig-based outsourced CX and customer support provider with cloud-based delivery and on-demand scalability.. Market Signals: Claims of 110,000+ pre-vetted agent network. Market Signals: Public emphasis on healthcare and omnichannel support. Market Signals: Publicly positioned as a fast-growing U.S. BPO provider. Differentiators: Gig-economy workforce model. Differentiators: 100% cloud-based / remote delivery emphasis. Differentiators: Fast ramp claims for high-volume support. Differentiators: On-demand scalability. Hiring & Workforce Signals: Open Positions: Title: Licensed Property & Casualty Insurance Sales Agent. Open Positions: Location: Remote WFH. Open Positions: Seniority: Contractor. Open Positions: Department: Customer support / sales. Open Positions: Title: Remote Work from Home Customer Service Rep. Open Positions: Location: Remote WFH. Open Positions: Seniority: Contractor. Open Positions: Department: Customer service. Open Positions: Title: Spanish Bilingual - Remote Work from Home Customer Service Rep. Open Positions: Location: Remote WFH. Open Positions: Seniority: Contractor. Open Positions: Department: Customer service. Workforce Signals: Model: Independent contractor / gig-based workforce. Workforce Signals: Notes: Corporate careers page states current corporate openings have been filled, while

Geography

The public profile records headquarters as 820 South Monaco Parkway #164, 80224, Denver, CO. Countries listed in the structured record include Guatemala, United States. Delivery Center Details: Centers: City: Dallas. Centers: Model: Remote / distributed contractor model. Centers: Country: United States. Key Firmographics: Founded Year: 2016. Sectors Display: Retail. Sectors Display: Healthcare. Sectors Display: Financial services. Sectors Display: Travel and hospitality. Sectors Display: Consumer services. Headquarters Display: Dallas, Texas, United States. Employee Count Display: 1001-5000 employees (LinkedIn display). Ownership Type Display: Privately held. Services & Offerings: Categories: Name: Customer experience and contact center. Categories: Services: Customer care. Categories: Services: Virtual customer contact solutions. Categories: Services: Omnichannel support. Categories: Name: Sales support. Categories: Services: Sales support. Categories: Name: Back-office operations. Categories: Services: Back-office solutions. Categories: Name: Technical support. Categories: Services: Technical support. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AI-powered provider platform. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Cloud-based technology platform. Ai Capabilities: Omnichannel customer contact handling across email, text, phone, chat, and social media. Proprietary Tech: Cloud-based virtual work-from-home platform supporting on-demand customer experience delivery. Financial Health: Risk Factors: No public financial statements, revenue figures, or funding disclosures were verified from the available sources.. Overall Health: unknown. Leadership & Executives: Executives: Name: Courtney Meyers. Executives: Title: Co-CEO. Executives: Name: Karen Pavicic. Executives: Title: Co-CEO. Recent News: Articles: Date: 2026-03-20. Articles: Title: Omni Interactions expands healthcare CX portfolio with new patient access partnership. Articles: Source: Omni Interactions. Articles: Summary: The company announced a new healthcare services partnership to manage inbound patient call volume and convert inquiries into scheduled appointments.. Articles: Date: 2025-08-22. Articles: Title: Omni Interactions wins Outsource Partner of the Year for third consecutive year

Methodology

Omni Interactions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Customer Support

Contact

Website: https://www.omniinteractions.com

Email: shelby.bozekowski@oiteam.com

Phone: 833-648-3261

LinkedIn: https://www.linkedin.com/company/omniinteractions/

Frequently Asked Questions

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