One Contact By Grupo Migesa scorecard

Company Overview

One Contact By Grupo Migesa is a BPO company, founded in 2006, with approximately 201-500 employees. They specialize in Sales & Marketing.

One Contact is a strategic extension of your company, combining expert talent, cutting-edge technology, and demand generation to maximize your results. Backed by the 40-year technology legacy of Grupo Migesa, we deliver 24/7/365 Contact Center solutions designed to accelerate your business growth. We are backed by one of Mexico’s leading information technology companies. This synergy enables us to implement AI and process automation with enterprise-grade standards. We operate with a workforce of over 1,000 employees, including bilingual agents and more than 50 certified engineers. Our team integrates as a strategic extension of your own company.

Executive summary

Brand Profile: Voice: performance-oriented. Voice: consultative. Voice: technology-forward. Voice: sales- and conversion-focused. Imagery Style: Corporate, technology-led service imagery with emphasis on operational performance and digital enablement.. Client Value Proposition: Summary: One Contact presents itself as a flexible BPO partner that combines human talent and technology to improve conversion, service quality, and operational efficiency.. Value Points: Title: Improved conversion and responsiveness. Value Points: Description: The company says it maximizes conversions through immediate 24/7 engagement.. Value Points: Title: Operational efficiency. Value Points: Description: It frames its services as a way to optimize and upscale business processes while clients focus on core activities.. Value Points: Title: Tailored delivery model. Value Points: Description: The company says it adapts solutions to each client's specific requirements and can include the necessary technology stack.. Value Points: Title: Multichannel customer access. Value Points: Description: It supports customer interactions through calls, chat, WhatsApp, and social media.. Company Overview: Tagline: BPO y Contact Center en México. Highlights: Positions itself as a BPO and contact center provider.. Highlights: Claims operations in Mexico and Colombia.. Highlights: Emphasizes 24/7/365 service availability.. Highlights: Highlights the backing of Grupo Migesa's technology experience.. Description: One Contact by Grupo Migesa presents itself as a BPO and contact center provider serving Mexico and Colombia, combining expert talent, technology, and demand generation. The company says it supports operations with 24/7/365 contact center solutions and the backing of Grupo Migesa's technology legacy.. Competitive Differentiators: Differentiators: Title: Grupo Migesa backing. Differentiators: Description: The company repeatedly emphasizes being supported by Grupo Migesa's long technology legacy, which it describes as 40 to 45

Strengths

• Brand Profile: Voice: performance-oriented. Voice: consultative. Voice: technology-forward. Voice: sales- and conversion-focused. Imagery Style: Corporate, technology-led service imagery with emphasis on operational performance and digital enablement.. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: One Contact presents itself as a flexible BPO partner that combines human talent and technology to improve conversion, service quality, and operational efficiency.. Value Points: Title: Improved conversion and responsiveness. Value Points: Description: The company says it maximizes conversions through immediate 24/7 engagement.. Value Points: Title: Operational efficiency. Value Points: Description: It frames its services as a way to optimize and upscale business processes while clients focus on core activities.. Value Points: Title: Tailored. (public_web; observed 2026-08-25)
• Company Overview: Tagline: BPO y Contact Center en México. Highlights: Positions itself as a BPO and contact center provider.. Highlights: Claims operations in Mexico and Colombia.. Highlights: Emphasizes 24/7/365 service availability.. Highlights: Highlights the backing of Grupo Migesa's technology experience.. Description: One Contact by Grupo Migesa presents itself as a BPO and contact center provider serving Mexico and Colombia, combining expert talent, technology, and demand generation. The company says it supports operations with 24/7/365 contact center solutions. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 44
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 36.9
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

One Contact By Grupo Migesa's structured service taxonomy includes Sales & Marketing. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Direct contact center/BPO overlap in customer service, sales support, and multilingual operations is implied by One Contact's service mix.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Direct BPO/contact center overlap in customer care and omnichannel service delivery.. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Evidence: Direct BPO/contact center overlap in customer service, tech support, and sales operations.. Competitors: Relationship: direct. Positioning: A Mexico- and Colombia-based contact center/BPO provider emphasizing technology-enabled customer operations, lead generation, and 24/7 engagement.. Market Signals: Positions itself as a BPO and contact center provider. Market Signals: Highlights 24/7/365 coverage and omnichannel engagement. Market Signals: Promotes sales and conversion use cases alongside traditional care and support. Differentiators: AI-assisted lead qualification. Differentiators: 100% interaction auditing via AI. Differentiators: APIs connected to client CRM. Differentiators: Backed by Grupo Migesa technology legacy. Differentiators: Operations in Mexico, Colombia, and the United States. Key Firmographics: Founded Year: 2006. Revenue Display: null. Sectors Display: BPO. Sectors Display: Contact center outsourcing. Sectors Display: Customer service. Sectors Display: Telemarketing. Sectors Display: Lead generation. Sectors Display: Collections. Sectors Display: Help desk. Headquarters Display: Santa Catarina, Nuevo León, Mexico (directory listing); company also lists Monterrey and Mexico City operations. Employee Count Display: 250-999 (directory estimate; not company-confirmed). Ownership Type Display: Private. Pricing & Engagement: Models: Name: Custom quote / tailored engagement. Models: Best For: Clients needing customized BPO or contact center operations. Models: Description: The company states that solutions are adapted to client requirements, suggesting quote-based engagements.. Models: Name: Directory-listed small project engagement. Models: Best For: Directional market screening only. Models: Description: Third-party directory information lists a minimum project size of $1,000+ and hourly rate under $25/hr, but this

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Santa Catarina, Nuevo Leon. Centers: Country: Mexico. Centers: City: Chapinero. Centers: Country: Colombia. Centers: City: Houston, Texas. Centers: Country: United States. Services & Offerings: Categories: Name: Contact center outsourcing. Categories: Services: 24/7/365 contact center operations. Categories: Services: Omnichannel customer engagement. Categories: Name: Demand generation and sales. Categories: Services: Lead generation. Categories: Services: Telemarketing. Categories: Services: Social selling. Categories: Services: Digital sales. Categories: Name: Customer support. Categories: Services: Customer service. Categories: Services: Help desk. Categories: Services: Technical support. Categories: Name: Revenue and retention. Categories: Services: Collections. Categories: Services: Preventive collections. Categories: Services: Customer retention support. Categories: Name: Marketing and commerce. Categories: Services: Marketing. Categories: Services: Social commerce. Categories: Services: WhatsApp and social media customer interaction. Categories: Name: Technology and operations support. Categories: Services: Infrastructure support. Categories: Services: Hardware/software-enabled customized operations. Categories: Services: Consulting. Executive Summary: Summary: One Contact by Grupo Migesa is a private BPO/contact center provider focused on omnichannel customer operations, telemarketing, lead generation, collections, help desk, and related outsourced services. Public sources indicate a 2006 founding date, operations in Mexico and Colombia, and a company size commonly listed in the mid-hundreds, but those directory-style figures are not confirmed on the company site.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AI for instant lead qualification. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AI for auditing 100% of interactions. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: APIs connected to CRM. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Cloud-based VoIP phone system. Ai Capabilities: Instant

Methodology

One Contact By Grupo Migesa's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing

Contact

Website: https://www.onecontact.com.mx/en/

Email: info@onecontact.com.mx

Phone: 52 811 690 7723

Frequently Asked Questions

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