Patlive scorecard

Company Overview

Patlive is a BPO company, founded in 1990, with approximately 50-99 employees. They specialize in Sales & Marketing.

Founded by Glen Davidson in 1990, PATLive has more than 30 years of experience in the business. The company prides itself on providing professional services at market-competitive prices to cater to a wide range of customers. PATLive answers calls fast, and its receptionists are well-trained and coached to act professionally and friendly.

Executive summary

Brand Profile: Voice: helpful. Voice: professional. Voice: friendly. Client Value Proposition: Summary: PATLive positions itself as a live answering and virtual receptionist solution that helps businesses handle calls professionally, maintain coverage after hours, and provide responsive customer communication without building an in-house receptionist team.. Value Points: Title: Professional call handling. Value Points: Description: Supports live answering, message taking, and warm transfers for inbound callers.. Value Points: Title: Coverage flexibility. Value Points: Description: Offers after-hours and 24/7 support positioning for businesses that need extended availability.. Value Points: Title: Customer experience focus. Value Points: Description: Review and awards pages emphasize responsiveness, friendliness, and flexible handling of complex needs.. Company Overview: Highlights: Offers virtual receptionist and telephone answering services. Highlights: Publishes awards and customer review pages. Highlights: Public news page includes company announcements and press items. Description: PATLive is a U.S.-based virtual receptionist and telephone answering service provider that markets live call handling, after-hours coverage, and related customer communication support for businesses.. Competitive Differentiators: Differentiators: Title: Long-running service history. Differentiators: Description: Public company news references a 33-year company history, which may support perceived operational maturity.. Differentiators: Title: Recognition and awards. Differentiators: Description: The company publishes multiple award badges spanning 2023-2026, including virtual receptionist and answering service categories.. Differentiators: Title: U.S.-based agents. Differentiators: Description: Third-party review material states the team members are located in the U.S.. Differentiators: Title: Free trial and no-contract positioning. Differentiators: Description: Third-party review material describes a 14-day free trial and no-contract structure.. Leadership & Executives: Executives: Bio: Public company news identifies Jackie Gonzalez as PATLive’s first female CEO in the

Strengths

• Brand Profile: Voice: helpful. Voice: professional. Voice: friendly. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: PATLive positions itself as a live answering and virtual receptionist solution that helps businesses handle calls professionally, maintain coverage after hours, and provide responsive customer communication without building an in-house receptionist team.. Value Points: Title: Professional call handling. Value Points: Description: Supports live answering, message taking, and warm transfers for inbound callers.. Value Points: Title: Coverage flexibility. Value Points: Description: Offers after-hours and 24/7 support positioning for businesses that need extended availability.. Value Points:. (public_web; observed 2026-08-17)
• Company Overview: Highlights: Offers virtual receptionist and telephone answering services. Highlights: Publishes awards and customer review pages. Highlights: Public news page includes company announcements and press items. Description: PATLive is a U.S.-based virtual receptionist and telephone answering service provider that markets live call handling, after-hours coverage, and related customer communication support for businesses.. (public_web; observed 2026-08-17)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 47.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Patlive's structured service taxonomy includes Sales & Marketing. Competitive Landscape: Competitors: Name: virtual receptionist services. Competitors: Relationship: adjacent. Competitors: Name: call center services. Competitors: Relationship: adjacent. Competitors: Name: business process outsourcing. Competitors: Relationship: adjacent. Market Signals: positions as live answering and web chat provider for businesses. Market Signals: serves small business and enterprise use cases. Market Signals: offers 24/7 service coverage. Differentiators: 24/7 live answering and web chat. Differentiators: US-based live receptionists. Differentiators: bilingual English and Spanish support. Differentiators: enterprise call center solutions. Key Firmographics: Sectors Display: Small business services. Sectors Display: Legal services. Sectors Display: E-commerce. Sectors Display: After-hours call handling. Pricing & Engagement: Models: Name: Monthly minute-based plans. Models: Best For: Businesses with recurring inbound call volume. Models: Description: Plans are described as monthly packages with included live talk minutes and overage billing when minutes are exceeded.. Models: Name: Free trial onboarding. Models: Best For: Prospects evaluating service fit before commitment. Models: Description: A 14-day free trial is described in public review material.. Models: Name: Add-on bilingual support. Models: Best For: Businesses needing Spanish-language coverage. Models: Description: Bilingual Spanish support is described as an add-on priced separately in third-party review material.. Summary: Public third-party sources indicate PATLive uses subscription-style monthly plans with per-minute live talk-time billing, a 14-day free trial, and no-contract positioning. Exact pricing varies by plan tier and source, and current official pricing was not directly verified here.. Recent News: Articles: Date: 2026-08-01. Articles: Title: PATLive Approved as Florida Bar Member Benefits Provider, Offering Exclusive Discount on Virtual Receptionist Services. Articles: Source: PATLive News & Press. Articles: Summary: PATLive announced approval as a Florida Bar member benefits provider and an associated discount for virtual receptionist services.. Articles: Date: 2026-08-09. Articles: Title: Jackie Gonzalez selected

Geography

Countries listed in the structured record include -. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public review signals are mixed across platforms: Trustpilot and PATLive’s own review page present strong customer sentiment and awards, while one G2 page shows only a small review sample with a low average rating. Indeed data reflects employee experience rather than client reputation, so it is not used as a customer score.. Credentials: Detail: Public listing shows PATLive rated Excellent with 171 reviews on one page and 4.9/5 overall.. Credentials: Rating: 4.9/5. Credentials: Platform: Trustpilot. Credentials: Detail: A public G2 page shows an average rating of 2.0/5 from 1 review.. Credentials: Rating: 2.0/5. Credentials: Platform: G2. Credentials: Detail: Public page lists awards such as Best Virtual Receptionist Service 2023-2026 and Best Answering Services 2024-2026.. Credentials: Rating: Multiple awards shown. Credentials: Platform: PATLive awards page. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Virtual Receptionist / Live Answering. Categories: Services: Live call answering. Categories: Services: Message taking. Categories: Services: Warm call transfers. Categories: Services: After-hours answering. Categories: Services: 24/7 support. Categories: Name: Customer Communication Support. Categories: Services: Call screening. Categories: Services: Lead capture. Categories: Services: Appointment-related call handling. Categories: Services: Bilingual Spanish support. Categories: Name: Digital Messaging Support. Categories: Services: Web chat. Executive Summary: Summary: PATLive appears to operate as a live answering-service and virtual receptionist BPO focused on inbound call handling, customer service support, and after-hours phone coverage. Public review and award pages indicate an emphasis on responsive service, long customer tenure, and broad small-business use cases.. Coverage Hours: 24/7. Service: Sales & Marketing.

Methodology

Patlive's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing

Contact

Website: https://www.patlive.com

Email: marketing@patlive.com

Phone: 866) 475-5497

LinkedIn: http://www.linkedin.com/company/patlive

Frequently Asked Questions

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