Optima scorecard

Company Overview

Optima is a BPO company headquartered in 16th Floor, One San Miguel Bldg., Ortigas Center, 1605, Pasig, Metro Manila, founded in 2017, with approximately 1-49 employees.

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Executive summary

Client Value Proposition: Summary: Optima Outsourcing’s value proposition is to help clients optimize operations, reduce costs, and scale through offshore staffing and outsourced business functions.. Value Points: Title: Cost reduction. Value Points: Description: Frames offshore outsourcing as a way to reduce operating costs.. Value Points: Title: Operational optimization. Value Points: Description: States a mission to optimize business functions and elevate processes.. Value Points: Title: Growth enablement. Value Points: Description: Positions its services as a way to empower significant business growth.. Company Overview: Tagline: BPO remote offshore teams. Highlights: Builds offshore teams through a 4-step staffing and management process.. Highlights: Positions itself around offshore staffing, campaign management, and service quality.. Highlights: Public web presence indicates a South Africa/Cape Town footprint on LinkedIn, while its main website emphasizes offshore teams and BPO services.. Description: Optima Outsourcing presents itself as an outsourcing and offshoring consultancy focused on building offshore teams, with talent sourced from the Philippines and services delivered as an extension of the client business.. Competitive Differentiators: Differentiators: Title: Offshore team building model. Differentiators: Description: Promotes a simple four-step process to schedule needs, recruit talent, onboard dedicated staff, and manage campaign quality.. Differentiators: Title: Multilingual service capability. Differentiators: Description: Public LinkedIn information states services can be provided in English, French, German, Dutch, and Portuguese.. Differentiators: Title: Dedicated staff model. Differentiators: Description: Positions staff as reporting directly to the client daily, either remotely or office-based, while Optima manages campaign quality standards.. Key Firmographics: Founded Year: 2021. Sectors Display: outsourcing and offshoring consulting. Sectors Display: business process outsourcing. Sectors Display: staff augmentation. Headquarters Display:

Strengths

• Client Value Proposition: Summary: Optima Outsourcing’s value proposition is to help clients optimize operations, reduce costs, and scale through offshore staffing and outsourced business functions.. Value Points: Title: Cost reduction. Value Points: Description: Frames offshore outsourcing as a way to reduce operating costs.. Value Points: Title: Operational optimization. Value Points: Description: States a mission to optimize business functions and elevate processes.. Value Points: Title: Growth enablement. Value Points: Description: Positions its services as a way to empower significant. (public_web; observed 2026-08-12)
• Company Overview: Tagline: BPO remote offshore teams. Highlights: Builds offshore teams through a 4-step staffing and management process.. Highlights: Positions itself around offshore staffing, campaign management, and service quality.. Highlights: Public web presence indicates a South Africa/Cape Town footprint on LinkedIn, while its main website emphasizes offshore teams and BPO services.. Description: Optima Outsourcing presents itself as an outsourcing and offshoring consultancy focused on building offshore teams, with talent sourced from the Philippines and services delivered as. (public_web; observed 2025-11-16)
• Competitive Differentiators: Differentiators: Title: Offshore team building model. Differentiators: Description: Promotes a simple four-step process to schedule needs, recruit talent, onboard dedicated staff, and manage campaign quality.. Differentiators: Title: Multilingual service capability. Differentiators: Description: Public LinkedIn information states services can be provided in English, French, German, Dutch, and Portuguese.. Differentiators: Title: Dedicated staff model. Differentiators: Description: Positions staff as reporting directly to the client daily, either remotely or office-based, while Optima manages campaign quality standards.. (public_web; observed 2025-11-16)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-12)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-11-16)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 39.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Sales support. Categories: Services: Sales. Categories: Name: Demand generation. Categories: Services: Lead generation. Categories: Services: Appointment setting. Categories: Name: Customer operations. Categories: Services: Customer support. Categories: Services: Telemarketing. Categories: Name: Back-office operations. Categories: Services: Back-office admin support. Categories: Name: Technical support. Categories: Services: Tech support. Categories: Name: Staff augmentation. Categories: Services: Offshore staffing. Categories: Services: Dedicated staff. Executive Summary: Summary: Optima Outsourcing is a privately held outsourcing and offshoring consulting company that markets offshore staffing and BPO support services, including sales, lead generation, customer support, back-office admin support, and tech support.. Financial Health: Overall Health: unknown. Asset Logo: Visibility: public. Leadership: Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Name: No description. Title: Coo. Description Long: We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below. The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... Show more. Monthly Search Volume: 1554. Domain Authority: 41.

Geography

The public profile records headquarters as 16th Floor, One San Miguel Bldg., Ortigas Center, 1605, Pasig, Metro Manila. Countries listed in the structured record include Philippines.

Methodology

Optima's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 25 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.optimaoutsourcing.com

Email: -

Phone: -

Frequently Asked Questions

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