Origen Bpo scorecard

Company Overview

Origen Bpo is a BPO company, founded in 2014, with approximately 1-49 employees. They specialize in Back Office.

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe. The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing. Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: Spanish-first. Imagery Style: Corporate services presentation with contact-oriented service messaging.. Client Value Proposition: Summary: Origen BPO’s public positioning centers on multichannel customer contact and personalized outsourcing support.. Value Points: Title: Single-provider multichannel coverage. Value Points: Description: Clients can route support through phone, email, chat, and WhatsApp from one provider.. Value Points: Title: Tailored service fit. Value Points: Description: Public materials indicate support adapted to real, financial, and services-sector needs.. Value Points: Title: Support-oriented delivery. Value Points: Description: Directory and review sources associate the company with ongoing customer support services.. Company Overview: Highlights: Public website describes inbound and outbound multichannel support.. Highlights: Spanish-language site also references personalized support for real, financial, and services sectors.. Description: Origen BPO is a business process outsourcing provider with public-facing material describing inbound and outbound multichannel service, including phone, email, chat, and WhatsApp.. Competitive Differentiators: Differentiators: Title: Multichannel support coverage. Differentiators: Description: Public site material emphasizes service across phone, email, chat, and WhatsApp.. Differentiators: Title: Personalized support positioning. Differentiators: Description: Spanish-language materials describe tailored support for real, financial, and services-sector clients.. Differentiators: Title: Customer support and help desk emphasis. Differentiators: Description: Review and directory sources describe ongoing customer support and help desk-style delivery.. Leadership & Executives: Executives: Name: Carolina Tamayo Restrepo. Executives: Title: Co-Founder y CEO. Pricing & Engagement: Summary: No public pricing sheet, rate card, or engagement model was found in the available sources.. Reputation & Reviews: Summary: Public review and directory sources show limited but generally positive signals, but the available evidence is sparse and should be

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: Spanish-first. Imagery Style: Corporate services presentation with contact-oriented service messaging.. (public_web; observed 2026-03-12)
• Client Portfolio: Industry Concentration: Real sector. Industry Concentration: Financial sector. Industry Concentration: Services sector. (public_web; observed 2026-01-12)
• Client Value Proposition: Summary: Origen BPO’s public positioning centers on multichannel customer contact and personalized outsourcing support.. Value Points: Title: Single-provider multichannel coverage. Value Points: Description: Clients can route support through phone, email, chat, and WhatsApp from one provider.. Value Points: Title: Tailored service fit. Value Points: Description: Public materials indicate support adapted to real, financial, and services-sector needs.. Value Points: Title: Support-oriented delivery. Value Points: Description: Directory and review sources associate the company with ongoing customer support. (public_web; observed 2026-03-12)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-03-12)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-14)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2022-07-20)

Firmographics

GB100 score

Overall score: 46

• egs: 41.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 35
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Origen Bpo's structured service taxonomy includes Back Office. Client Portfolio: Industry Concentration: Real sector. Industry Concentration: Financial sector. Industry Concentration: Services sector. Competitive Landscape: Competitors: Name: Connext Global. Competitors: Evidence: Listed Origen BPO among top BPOs in Colombia and described its sales and telemarketing focus.. Competitors: Relationship: direct. Competitors: Name: Other Colombian BPO providers. Competitors: Evidence: Origen BPO is presented in directory and review sources as a Colombia-based BPO provider.. Competitors: Relationship: direct. Positioning: BPO provider focused on inbound and outbound multichannel service, including phone, email, chat, and WhatsApp, with emphasis on training, management, and quality assurance.. Market Signals: Colombia-based BPO market presence. Market Signals: Sales and telemarketing orientation. Market Signals: Support for real, financial, and services sectors. Differentiators: Multichannel inbound and outbound service coverage. Differentiators: WhatsApp support is explicitly mentioned on the Spanish service page. Differentiators: Publicly visible emphasis on training, management, and quality assurance. Key Firmographics: Sectors Display: real sector. Sectors Display: financial sector. Sectors Display: services sector. Sectors Display: IT consulting. Headquarters Display: Medellín, Antioquia, Colombia. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer contact services. Categories: Services: inbound support. Categories: Services: outbound support. Categories: Services: phone support. Categories: Services: email support. Categories: Services: chat support. Categories: Services: WhatsApp support. Categories: Name: BPO / back office. Categories: Services: non-voice BPO. Categories: Services: back-office services. Categories: Name: Sector-specific support. Categories: Services: personalized support for real sector clients. Categories: Services: personalized support for financial sector clients. Categories: Services: personalized support for services sector clients. Executive Summary: Summary: Public sources present Origen BPO as a Medellín-based BPO provider focused on customer contact and support services, with additional references to voice and non-voice/back-office work.. Tech Stack & Tools: Tools: Category: Other.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Medellín. Centers: Country: Colombia. Hiring & Workforce Signals: Open Positions: Title: QA tester. Open Positions: Location: Cra. 43A #1a Sur-1, El Poblado, Medellín, Antioquia, Colombia. Open Positions: Seniority: unknown. Open Positions: Title: DevSecOps engineer. Open Positions: Location: Remote - Colombia. Open Positions: Seniority: unknown. Open Positions: Title: Senior AWS cloud engineer. Open Positions: Location: Remote - Colombia. Open Positions: Seniority: senior. Open Positions: Title: .NET developer. Open Positions: Location: Remote - Colombia. Open Positions: Seniority: unknown. Open Positions: Title: Java developer. Open Positions: Location: Remote - Colombia. Open Positions: Seniority: unknown. Workforce Signals: Remote Roles: present. Workforce Signals: Technical Hiring: present. Workforce Signals: Posted Compensation: present. Financial Health: Overall Health: unknown.

Methodology

Origen Bpo's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 11 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Back Office

Contact

Website: https://www.origenbpo.com

Email: info@origenbpo.com

Phone: -

Frequently Asked Questions

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