Outsourcing Services International scorecard

Company Overview

Outsourcing Services International is a BPO company headquartered in Edificio Avante 4-01, 01502, Antiguo Cuscatlan, La Libertad, El Salvador, founded in 2010, with approximately 100-249 employees. They specialize in Sales & Marketing, Human Resources, Finance & Accounting, Technical Support, Customer Support, Recruitment.

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Executive summary

Brand Profile: Voice: professional. Voice: growth-oriented. Voice: partner-focused. Voice: talent-centric. Tagline: Your Growth, Our Expertise. Imagery Style: Corporate/outsourcing services presentation with emphasis on talent, growth, and nearshore delivery. Client Value Proposition: Summary: OSI presents itself as a nearshore outsourcing partner focused on quality, bilingual talent, and operational efficiency for foreign companies.. Value Points: Title: Bilingual delivery. Value Points: Description: The company’s founding story and public profiles emphasize a skilled bilingual workforce.. Value Points: Title: Regional proximity. Value Points: Description: Nearshore locations in El Salvador and Nicaragua support service delivery close to North American clients.. Value Points: Title: Operational support breadth. Value Points: Description: The service portfolio covers front-office, back-office, and technical functions.. Company Overview: Tagline: OSI is higher quality outsourcing.. Highlights: Regional nearshore outsourcing provider. Highlights: Offices in El Salvador and Nicaragua. Highlights: BPO and customer contact solutions focus. Description: Outsourcing Services International (OSI) is a Central American-based BPO and customer contact solutions provider with offices in El Salvador and Nicaragua.. Competitive Differentiators: Differentiators: Title: Nearshore Central America delivery. Differentiators: Description: OSI positions itself as a Central American nearshore provider with operations in El Salvador and Nicaragua.. Differentiators: Title: Multilingual workforce. Differentiators: Description: The company states that it supports businesses in the US, Canada, and Europe with multilingual staff members.. Differentiators: Title: Broad service mix. Differentiators: Description: OSI combines contact center, sales, technical support, and back-office services under one provider.. Differentiators: Title: Industry coverage. Differentiators: Description: Public profiles reference service experience across telecom, finance, healthcare, insurance, travel, and technical support.. Key Firmographics: Founded Year: 2010. Revenue Display: $10M-$25M. Sectors Display:

Strengths

• Brand Profile: Voice: professional. Voice: growth-oriented. Voice: partner-focused. Voice: talent-centric. Tagline: Your Growth, Our Expertise. Imagery Style: Corporate/outsourcing services presentation with emphasis on talent, growth, and nearshore delivery. (public_web; observed 2025-07-24)
• Client Value Proposition: Summary: OSI presents itself as a nearshore outsourcing partner focused on quality, bilingual talent, and operational efficiency for foreign companies.. Value Points: Title: Bilingual delivery. Value Points: Description: The company’s founding story and public profiles emphasize a skilled bilingual workforce.. Value Points: Title: Regional proximity. Value Points: Description: Nearshore locations in El Salvador and Nicaragua support service delivery close to North American clients.. Value Points: Title: Operational support breadth. Value Points: Description: The service portfolio. (public_web; observed 2026-02-16)
• Company Overview: Tagline: OSI is higher quality outsourcing.. Highlights: Regional nearshore outsourcing provider. Highlights: Offices in El Salvador and Nicaragua. Highlights: BPO and customer contact solutions focus. Description: Outsourcing Services International (OSI) is a Central American-based BPO and customer contact solutions provider with offices in El Salvador and Nicaragua.. (public_web; observed 2026-05-12)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-07-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-12)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 46

• egs: 42.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 33.8
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Outsourcing Services International's structured service taxonomy includes Sales & Marketing, Human Resources, Finance & Accounting, Technical Support, Customer Support, Recruitment. Competitive Landscape: Competitors: Name: Similar nearshore BPO providers. Competitors: Evidence: OSI presents itself as a nearshore outsourcing and contact center provider.. Competitors: Relationship: direct. Competitors: Name: DesignRush-listed outsourcing agencies. Competitors: Evidence: OSI appears in agency directories alongside other outsourcing service providers.. Competitors: Relationship: adjacent. Positioning: Nearshore BPO and customer contact solutions provider serving U.S., Canadian, and European clients with multilingual staffing across multiple service lines.. Market Signals: Claims of regional outsourcing solutions. Market Signals: Supports businesses in the U.S., Canada, and Europe. Market Signals: Positions itself as a one-stop partner for BPO and contact center services. Differentiators: Nearshore footprint in El Salvador and Nicaragua. Differentiators: Multilingual staff positioning. Differentiators: Broad service mix across sales, telecom, finance, healthcare, insurance, travel, and technical support. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer service. Categories: Services: Customer contact solutions. Categories: Services: Technical support. Categories: Name: Sales and growth support. Categories: Services: Sales outsourcing. Categories: Services: Lead generation. Categories: Name: Back-office and business support. Categories: Services: Accounting. Categories: Services: Virtual assistance. Categories: Services: Operations support. Categories: Services: Administrative support. Categories: Name: Industry-focused support. Categories: Services: Telecom support. Categories: Services: Finance support. Categories: Services: Healthcare support. Categories: Services: Insurance support. Categories: Services: Travel support. Categories: Name: Technology and cloud support. Categories: Services: Technology support. Categories: Services: Cloud services. Executive Summary: Summary: OSI is a private nearshore outsourcing provider founded in 2010 in El Salvador, serving clients with bilingual BPO and customer contact solutions across multiple service lines.. Service: Technical Support. Service: Sales & Marketing. Service: Recruitment. Service: Human Resources. Service: Finance & Accounting. Service: Customer Support. Delivery Center Details: Centers: City: Antiguo Cuscatlán.

Geography

The public profile records headquarters as Edificio Avante 4-01, 01502, Antiguo Cuscatlan, La Libertad, El Salvador. Countries listed in the structured record include -. Hiring & Workforce Signals: Open Positions: Title: Virtual Assistant. Open Positions: Location: Nicaragua. Open Positions: Seniority: unknown. Open Positions: Title: Sales Agent. Open Positions: Location: Nicaragua. Open Positions: Seniority: unknown. Open Positions: Title: Executive Assistant Jr. Open Positions: Location: Nicaragua. Open Positions: Seniority: junior. Workforce Signals: Site Claim: numerous available positions. Workforce Signals: Hiring Active: true. Workforce Signals: Location Signal: Santa Elena building mentioned on careers page. Workforce Signals: Application Channel: jobs.ni@osinearshore.com. Language: Spanish. Language: English. Financial Health: Overall Health: unknown. Asset Logo: Visibility: public. Description Long: WhatsApp Chat Button Need Help?.

Methodology

Outsourcing Services International's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Human Resources
• Finance & Accounting
• Technical Support
• Customer Support
• Recruitment

Contact

Website: https://www.osinearshore.com

Email: -

Phone: -

Frequently Asked Questions

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