Performatel Group BPO scorecard

Company Overview

Performatel Group BPO is a BPO company, founded in 2005, with approximately 250-499 employees. They specialize in Customer Support, Back Office.

Their “analytics and reporting provide {business owners} with strong business intelligence that allows {them} to make informed decisions about [their] product or service.” Throughout its years of operation, the organization expanded branch offices to locations in the United States and Canada. Performatel has between 500 and 1,000 employees, and its last reported revenue was $115.1 million. The advanced organization focuses on providing BPO offerings customized with data insights on a client’s clients. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: customer-focused. Voice: affordable. Voice: effective. Voice: global-market oriented. Client Value Proposition: Summary: Public materials present Performatel as an affordable, effective call center and BPO option for international clients needing customer-facing and sales-adjacent outsourcing support.. Value Points: Title: Cost-effective outsourcing. Value Points: Description: Directory and LinkedIn descriptions emphasize affordable service delivery.. Value Points: Title: International market support. Value Points: Description: Public listings state the company serves international markets.. Value Points: Title: Coverage across customer lifecycle functions. Value Points: Description: The service set spans support, retention, lead generation, sales support, and order handling.. Company Overview: Highlights: Canadian-owned and run call center BPO. Highlights: Publicly listed locations in Canada and El Salvador. Highlights: Serving international markets since 2003. Description: Performatel Group BPO is a Canadian-owned call center and BPO provider with public directory listings indicating offices in Mississauga, Canada and San Salvador, El Salvador, and a founding year of 2003.. Competitive Differentiators: Differentiators: Title: Dual-location delivery footprint. Differentiators: Description: Public listings identify operations in both Mississauga and San Salvador, suggesting a nearshore delivery model with North American and Latin American presence.. Differentiators: Title: Broad service mix. Differentiators: Description: The company lists a wide range of voice and support services spanning customer care, sales, interpreting, and healthcare support.. Differentiators: Title: Multi-industry orientation. Differentiators: Description: Public directory data associates the firm with several sectors, including telecom, e-commerce, finance, IT, real estate, travel, utilities, and franchise support.. Financial Health: Risk Factors: No public financial statements or funding/disclosure events were found in the sources reviewed.. Risk Factors: No verified revenue, profitability, or debt information

Strengths

• Brand Profile: Voice: customer-focused. Voice: affordable. Voice: effective. Voice: global-market oriented. (public_web; observed 2026-08-26)
• Client Portfolio: Industry Concentration: Telecommunications. Industry Concentration: E-commerce. Industry Concentration: Financial services. Industry Concentration: IT. Industry Concentration: Real estate. Industry Concentration: Travel. Industry Concentration: Utilities. Industry Concentration: Franchise support. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Public materials present Performatel as an affordable, effective call center and BPO option for international clients needing customer-facing and sales-adjacent outsourcing support.. Value Points: Title: Cost-effective outsourcing. Value Points: Description: Directory and LinkedIn descriptions emphasize affordable service delivery.. Value Points: Title: International market support. Value Points: Description: Public listings state the company serves international markets.. Value Points: Title: Coverage across customer lifecycle functions. Value Points: Description: The service set spans support, retention, lead generation,. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 47

• egs: 39.8
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 40
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Performatel Group BPO's structured service taxonomy includes Customer Support, Back Office. Client Portfolio: Industry Concentration: Telecommunications. Industry Concentration: E-commerce. Industry Concentration: Financial services. Industry Concentration: IT. Industry Concentration: Real estate. Industry Concentration: Travel. Industry Concentration: Utilities. Industry Concentration: Franchise support. Competitive Landscape: Competitors: Name: Answering 365. Competitors: Evidence: Listed in Outsource Accelerator’s BPO directory; same marketplace category.. Competitors: Relationship: alternative. Competitors: Name: Other BPO firms in Outsource Accelerator directory. Competitors: Evidence: Performatel appears in the broader BPO directory alongside many providers.. Competitors: Relationship: alternative. Positioning: Canadian-owned and run BPO/call center provider with nearshore/offshore delivery presence in Canada and El Salvador, serving international markets since 2003.. Market Signals: Public directory listing suggests established marketplace visibility.. Market Signals: Claims of service to multinational, Fortune 500, banking, and government clients appear in LinkedIn profiles, but no named client list is publicly verified.. Differentiators: Bilingual/nearshore presence across Canada and El Salvador is publicly stated.. Differentiators: Service breadth spans customer support, technical support, sales, interpreting, and seat leasing.. Key Firmographics: Founded Year: 2003. Sectors Display: telecommunications. Sectors Display: e-commerce. Sectors Display: financial services. Sectors Display: IT. Sectors Display: real estate. Sectors Display: travel. Sectors Display: utilities. Sectors Display: franchise support. Headquarters Display: Mississauga, Ontario, Canada; San Salvador, El Salvador. Employee Count Display: 250-999. Ownership Type Display: Canadian-owned and run. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience and support. Categories: Services: Customer Support. Categories: Services: Customer Follow Up. Categories: Services: Customer Retention. Categories: Services: Technical Support. Categories: Name: Sales and revenue support. Categories: Services: Lead Generation. Categories: Services: Telemarketing. Categories: Services: Cross-selling/Up-selling. Categories: Services: Retail Sales Support. Categories: Name: Operations and administrative support. Categories: Services: Virtual Assistant Services. Categories: Services: Seat Leasing. Categories: Services: Order Taking. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Mississauga. Centers: Model: HQ / office. Centers: Country: Canada. Centers: City: San Salvador. Centers: Model: HQ / office. Centers: Country: El Salvador. Centers: City: Toronto. Centers: Model: office. Centers: Country: Canada. Executive Summary: Summary: Performatel Group BPO appears to be a mid-sized, Canadian-owned BPO and contact center provider focused on customer support, sales, and related outsourcing services for international clients.. Hiring & Workforce Signals: Workforce Signals: Public Employee Mentions: Name: Fermin Pérez. Workforce Signals: Public Employee Mentions: Role: Directora de ventas. Workforce Signals: Public Employee Mentions: Source: LinkedIn. Workforce Signals: Public Employee Mentions: Name: Fermin Pérez Martínez. Workforce Signals: Public Employee Mentions: Role: Supervisor de ventas. Workforce Signals: Public Employee Mentions: Source: LinkedIn. Workforce Signals: Public Employee Mentions: Name: Elías Rivas. Workforce Signals: Public Employee Mentions: Role: Communications Specialist. Workforce Signals: Public Employee Mentions: Source: LinkedIn. Leadership & Executives: Executives: Name: Fermin Pérez. Executives: Title: Directora de ventas. Pricing & Engagement: Summary: No public pricing sheet or engagement model details were verified in the available sources.. Reputation & Reviews: Summary: Public review evidence is limited in the available sources. A GoodFirms directory snippet indicates the firm has a public profile there, but no rating detail was verified from the accessible snippet.. Credentials: Detail: Public directory listing exists for Performatel in Mississauga, but rating details were not verifiable from the accessible snippet.. Credentials: Platform: GoodFirms. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: LinkedIn company profile.

Methodology

Performatel Group BPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 7 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support
• Back Office

Contact

Website: https://www.performatel.com

Email: sales@performatel.com

Phone: 1 888-894-2216

LinkedIn: http://www.linkedin.com/company/performatel-bpo

Frequently Asked Questions

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