Physicians Answering Service scorecard

Company Overview

Physicians Answering Service is a BPO company, founded in 1990, with approximately 50-99 employees.

The company also offers appointment scheduling services and an app for secure messages with HIPAA compliance with encrypted content. The company has its headquarters in Portland, Oregon, and serves clients in the United States and Canada. The company has fewer than 100 employees. Its last reported revenue was $4 million.

Executive summary

Brand Profile: Voice: professional. Voice: caring. Voice: medical-focused. Imagery Style: service-oriented medical contact-center branding with emphasis on live operator support and healthcare reliability. Client Value Proposition: Summary: The company’s public value proposition is to help medical practices avoid missed calls by providing staffed, 24/7 patient call handling and message relay at published rates.. Value Points: Title: Fewer missed patient calls. Value Points: Description: Promotes live operator coverage and overflow support so practices can respond when staff are unavailable.. Value Points: Title: After-hours continuity. Value Points: Description: Advertises 24/7/365 availability, including evenings, weekends, and holidays.. Value Points: Title: Operational simplicity. Value Points: Description: Includes call logging, voicemail, and email-based message delivery to reduce front-desk workload.. Value Points: Title: Predictable entry pricing. Value Points: Description: Publishes package pricing with minute allowances and overage rates.. Company Overview: Tagline: Answering service for doctors and the medical profession.. Highlights: Founded in 1990. Highlights: Medical-industry-only positioning. Highlights: 24/7 call monitoring and live operator coverage. Highlights: Offers upfront pricing and a free trial. Description: Physicians Answering Service is a medical answering and messaging provider founded in 1990, focused on live operator call handling, after-hours coverage, and related communication services for medical practices.. Competitive Differentiators: Differentiators: Title: Medical-only focus. Differentiators: Description: Public positioning states the company was built exclusively for the medical profession, which narrows workflow and messaging use cases to healthcare practices.. Differentiators: Title: 24/7 live coverage. Differentiators: Description: The company emphasizes around-the-clock call monitoring and live answering across nights, weekends, and holidays.. Differentiators: Title: Up-front pricing. Differentiators: Description: The website explicitly promotes affordable, up-front pricing with

Strengths

• Brand Profile: Voice: professional. Voice: caring. Voice: medical-focused. Imagery Style: service-oriented medical contact-center branding with emphasis on live operator support and healthcare reliability. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The company’s public value proposition is to help medical practices avoid missed calls by providing staffed, 24/7 patient call handling and message relay at published rates.. Value Points: Title: Fewer missed patient calls. Value Points: Description: Promotes live operator coverage and overflow support so practices can respond when staff are unavailable.. Value Points: Title: After-hours continuity. Value Points: Description: Advertises 24/7/365 availability, including evenings, weekends, and holidays.. Value Points: Title: Operational simplicity. Value Points:. (public_web; observed 2025-09-29)
• Company Overview: Tagline: Answering service for doctors and the medical profession.. Highlights: Founded in 1990. Highlights: Medical-industry-only positioning. Highlights: 24/7 call monitoring and live operator coverage. Highlights: Offers upfront pricing and a free trial. Description: Physicians Answering Service is a medical answering and messaging provider founded in 1990, focused on live operator call handling, after-hours coverage, and related communication services for medical practices.. (public_web; observed 2026-07-31)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-31)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-09-29)

Firmographics

GB100 score

Overall score: 46

• egs: 47.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.5
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Doctors Answering Service. Competitors: Evidence: Both companies market HIPAA-compliant medical answering services for doctors and medical offices.. Competitors: Relationship: direct. Competitors: Name: Physician answering services offered by hospital or health-system call centers. Competitors: Evidence: Public hospital job postings show in-house physician answering service/operator functions for internal and external callers.. Competitors: Relationship: adjacent. Positioning: Medical-specialty answering service focused on physicians and related healthcare practices, with 24/7/365 live operator coverage and up-front pricing.. Market Signals: Services extend to doctors, hospices, and dental offices. Market Signals: LinkedIn describes a West Coast emphasis including Portland, San Jose, and Vancouver. Differentiators: Exclusively medical-profession focus. Differentiators: 24/7/365 live operator positioning. Differentiators: Pricing transparency via published package tiers. Key Firmographics: Founded Year: 1990. Sectors Display: Medical practices. Sectors Display: Healthcare. Sectors Display: Telephone answering services. Headquarters Display: Portland, Oregon, United States. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Medical answering. Categories: Services: Live operator call answering. Categories: Services: 24/7/365 call monitoring. Categories: Services: After-hours coverage. Categories: Services: Business-hours overflow coverage. Categories: Name: Message handling. Categories: Services: Patient message taking. Categories: Services: Call logging. Categories: Services: Voicemail box support. Categories: Services: Daily email notifications. Categories: Name: Practice communications. Categories: Services: Secure message handling. Categories: Services: Appointment scheduling. Categories: Name: Pricing and trial. Categories: Services: 14-day free trial. Categories: Services: Tiered minute-based service plans. Executive Summary: Summary: Physicians Answering Service is a Portland, Oregon-based telephone answering company serving medical practices with 24/7 live answering, message handling, and related patient communication support.. Delivery Center Details: Centers: City: Portland. Centers: Model: HQ. Centers: Country: United States. Financial Health: Overall Health: unknown. Pricing & Engagement: Models: Name: Intro Package. Models:

Geography

Countries listed in the structured record include -. Reputation & Reviews: Summary: Public review and profile coverage is limited in the available sources. BBB lists a business profile, and Clutch has a review page, but no consistent public rating was verified from the gathered source snippets.. Credentials: Detail: Business profile exists for the Portland, Oregon location.. Credentials: Platform: BBB. Credentials: Detail: A review page is available, but the source snippet does not provide a verified aggregate rating.. Credentials: Platform: Clutch. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: HIPAA.

Methodology

Physicians Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.physiciansanswering.com

Email: info@physiciansanswering.com

Phone: 866-729-9935

LinkedIn: http://www.linkedin.com/company/physicians-answering-service

Frequently Asked Questions

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