Pilipinas Teleserv scorecard

Company Overview

Pilipinas Teleserv is a BPO company, founded in 2004, with approximately 500-999 employees. They specialize in Sales & Marketing, Finance & Accounting, Technical Support, Customer Support, Recruitment, Back Office. They serve the E-commerce & Retail industries.

The endeavor was a success, which spurred the growth of Pilipinas Teleserv. This firm continues to serve the Philippine government while also offering BPO solutions to businesses in an array of different industries. It is unclear how large this firm is as LinkedIn cites that it employs 500-1,000 individuals, and Glassdoor states that it employs 1,000-5,000 individuals. According to Glassdoor, this firm generates 500 million to 1 billion USD in yearly revenue. Founded in 2000, this firm was originally branded as NSOHelpline.com, a service to help the Philippine government field public document requests. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: service-oriented. Voice: public-service oriented. Client Value Proposition: Summary: Pilipinas Teleserv presents itself as a partner for businesses that need customized, locally delivered BPO support with customer care, technical support, back-office processing, and analytics capabilities.. Value Points: Title: Customized service design. Value Points: Description: Solutions are positioned to be tailored to each client rather than generic.. Value Points: Title: Operational efficiency. Value Points: Description: Back-office, analytics, and custom tools are framed as ways to improve productivity and streamline operations.. Value Points: Title: Customer experience support. Value Points: Description: Customer-service offerings emphasize personalized interactions and end-to-end resolution support.. Company Overview: Tagline: A leading business process outsource services and solutions provider committed to helping clients achieve important business goals.. Highlights: Operating since June 2000.. Highlights: Positioned as a Filipino-owned BPO and multi-channel contact center provider.. Highlights: Public materials emphasize customized solutions rather than cookie-cutter systems.. Description: Pilipinas Teleserv is a Filipino-owned BPO/contact center provider that has operated since June 2000 and offers customized customer care and process outsourcing solutions.. Competitive Differentiators: Differentiators: Title: Customized solutions focus. Differentiators: Description: Public materials emphasize tailored solutions rather than standardized, cookie-cutter systems.. Differentiators: Title: Government and public-service experience. Differentiators: Description: Public references tie the company to outsourced support for Philippine public-service workflows and public-sector use cases.. Differentiators: Title: Multi-channel contact center roots. Differentiators: Description: The company began as a multi-channel contact center provider and continues to position around contact-center and process-outsourcing capabilities.. Differentiators: Title: Localized operating footprint. Differentiators: Description: The company highlights Metro Manila operations and proximity to government and educational institutions as an

Strengths

• Brand Profile: Voice: service-oriented. Voice: public-service oriented. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: public-sector citizen services. Clients: Industry: government services. Clients: Client Name: Philippine Statistics Authority / PSAHelpline. Industry Concentration: government agencies. (public_web; observed 2026-06-09)
• Client Value Proposition: Summary: Pilipinas Teleserv presents itself as a partner for businesses that need customized, locally delivered BPO support with customer care, technical support, back-office processing, and analytics capabilities.. Value Points: Title: Customized service design. Value Points: Description: Solutions are positioned to be tailored to each client rather than generic.. Value Points: Title: Operational efficiency. Value Points: Description: Back-office, analytics, and custom tools are framed as ways to improve productivity and streamline operations.. Value Points: Title: Customer. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-09)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-09)

Firmographics

GB100 score

Overall score: 48

• egs: 41.8
• growth: 56.5
• reputation: 50.4
• ai_readiness: 50
• market_footprint: 33.1
• digital_readiness: 56

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Pilipinas Teleserv's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Technical Support, Customer Support, Recruitment, Back Office. Client Portfolio: Clients: Segment: public-sector citizen services. Clients: Industry: government services. Clients: Client Name: Philippine Statistics Authority / PSAHelpline. Industry Concentration: government agencies. Competitive Landscape: Competitors: Name: Other Philippine BPO/contact center providers serving government or citizen-service programs. Competitors: Evidence: The company states it provides contact center services to government agencies and citizen services through multiple channels.. Competitors: Relationship: direct. Competitors: Name: General offshore BPO providers. Competitors: Evidence: The website describes broader customer management solutions and business process outsourcing services.. Competitors: Relationship: adjacent. Positioning: public-sector and citizen-services oriented BPO/contact center provider. Market Signals: Serving millions of customers through inbound and outbound hotline services, email, and social media support. Market Signals: Government-service partnership references on public sites. Differentiators: Long operating history since 2000. Differentiators: Citizen-services and government-account specialization. Differentiators: Multi-channel support including phone, email, chat, and online platforms. Key Firmographics: Founded Year: 2000. Sectors Display: Government/Public service. Sectors Display: Telecommunications. Sectors Display: Utilities. Sectors Display: Food. Sectors Display: Finance. Headquarters Display: Manila, National Capital Region, Philippines. Employee Count Display: Nearly 1,500 professionals (reported by a directory source). Ownership Type Display: Filipino-owned. Recent News: Articles: Date: 2025-06-25. Articles: Title: Celebrating 25 Years of Service: The Journey of Pilipinas Teleserv. Articles: Source: Pilipinas Teleserv. Articles: Summary: The company marked 25 years of service in June 2025 and described itself as a business process outsource services and solutions provider.. Reputation & Reviews: Summary: Public review data is limited, but an Indeed listing shows a mixed-to-positive aggregate employee rating with several mid-range category scores; no verified third-party client review profile was found in the gathered public sources.. Credentials: Detail: 54 reviews in Manila; category scores reported for work-life balance, pay and benefits, job security and advancement,

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Manila. Centers: Model: contact center / business process outsourcing. Centers: Country: Philippines. Hiring & Workforce Signals: Open Positions: Title: Customer Care Officer (Government Account). Open Positions: Location: null. Open Positions: Seniority: entry to mid. Open Positions: Department: Customer Care. Open Positions: Title: Accountant. Open Positions: Location: null. Open Positions: Seniority: mid. Open Positions: Department: Finance. Workforce Signals: Walk In Hours: 9 AM - 4 PM, Mon-Fri, except holidays. Workforce Signals: Recruitment Channel: email and online recruitment form. Executive Summary: Summary: Pilipinas Teleserv is a Manila-based, Filipino-owned BPO provider focused on contact center and back-office outsourcing, with public-facing emphasis on customized service delivery and government/public-service experience.. Description Long: about pilipinas teleserv.jpg We leverage our prime location near the seat of government and top educational institutions to provide high-productivity BPO services with a talented, Western-immersed workforce. Pilipinas Teleserv has been providing cutting-edge customer management solutions and innovative business process outsourcing services since the year 2000. We change to offer an extensive range of highly customized solutions and services to a very diverse clientele spanning across the telecommunications, utilities, public service, food, and finance industries.. Financial Health: Risk Factors: No public financial statements, funding events, or revenue disclosures were identified in the available public sources.. Overall Health: unknown. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service. Categories: Services: Customer service representative support. Categories: Services: Customer relationship support. Categories: Services: Highly personalized customer experiences. Categories: Name: Technical support. Categories: Services: End-user problem resolution. Categories: Services: Issue escalation support. Categories: Services:

Methodology

Pilipinas Teleserv's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Technical Support
• Customer Support
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.teleserv.ph

Email: info@teleserv.ph

Phone: (632) 737-1234

LinkedIn: http://www.linkedin.com/company/pilipinas-teleserv-inc-

Frequently Asked Questions

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