Premiere Business Solutions scorecard

Company Overview

Premiere Business Solutions is a BPO company, founded in 2009, with approximately 50-99 employees. They specialize in Sales & Marketing, Outbound Sales, Customer Support, Back Office.

At Premiere Business Solutions, they know that individuals want to talk to actual people, not robots or recordings. Therefore, they train all of their staff to communicate in a personal and professional manner that keeps potential customers engaged and interested. In operation since 2001 and headquartered in Des Moines, Iowa, Premiere Business Solutions has amassed over 1,000 employees to help staff call centers for businesses around the world.

Executive summary

Brand Profile: Voice: service-oriented. Voice: professional. Voice: results-focused. Imagery Style: Commercial service branding with a focus on telemarketing/contact-center positioning; no public visual system was verified from accessible sources.. Client Value Proposition: Summary: The company positions itself as an extension of the client organization, focused on improving communication outcomes through managed calling and contact center operations.. Value Points: Title: Operational extension. Value Points: Description: The firm says it manages programs like an internal team would.. Value Points: Title: Broad communication coverage. Value Points: Description: Materials reference support for sales, customer service, lead generation, and order management.. Value Points: Title: Scalable fit. Value Points: Description: The website says it can serve small, medium, and Fortune 500 companies.. Company Overview: Tagline: Telemarketing and contact center solutions. Highlights: Positioned around one-on-one communication and managed calling programs. Highlights: Described publicly as a telemarketing company with multiple Midwest call centers. Highlights: Website and directory sources reference customer care, sales, lead generation, and order management. Description: Premiere Business Solutions is a Des Moines, Iowa-based telemarketing and contact center provider that presents itself as a full-service BPO-style partner for business-to-business and business-to-consumer communication programs.. Competitive Differentiators: Differentiators: Title: Full-service telemarketing positioning. Differentiators: Description: Public-facing materials emphasize broad support across sales, lead generation, customer care, and order management rather than a single narrow service line.. Differentiators: Title: Multi-location Midwest calling footprint. Differentiators: Description: The company states it operates multiple Midwest call centers, which is presented as a service-delivery advantage.. Differentiators: Title: Internal-program management approach. Differentiators: Description: The company says it manages client programs as if they were run internally,

Strengths

• Brand Profile: Voice: service-oriented. Voice: professional. Voice: results-focused. Imagery Style: Commercial service branding with a focus on telemarketing/contact-center positioning; no public visual system was verified from accessible sources.. (public_web; observed 2026-08-19)
• Client Value Proposition: Summary: The company positions itself as an extension of the client organization, focused on improving communication outcomes through managed calling and contact center operations.. Value Points: Title: Operational extension. Value Points: Description: The firm says it manages programs like an internal team would.. Value Points: Title: Broad communication coverage. Value Points: Description: Materials reference support for sales, customer service, lead generation, and order management.. Value Points: Title: Scalable fit. Value Points: Description: The website says. (public_web; observed 2025-10-02)
• Company Overview: Tagline: Telemarketing and contact center solutions. Highlights: Positioned around one-on-one communication and managed calling programs. Highlights: Described publicly as a telemarketing company with multiple Midwest call centers. Highlights: Website and directory sources reference customer care, sales, lead generation, and order management. Description: Premiere Business Solutions is a Des Moines, Iowa-based telemarketing and contact center provider that presents itself as a full-service BPO-style partner for business-to-business and business-to-consumer communication programs.. (public_web; observed 2026-08-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-10-02)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 46

• egs: 43
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Premiere Business Solutions's structured service taxonomy includes Sales & Marketing, Outbound Sales, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsourced call center providers. Competitors: Evidence: The company is described publicly as a BPO and full-service telemarketing provider.. Competitors: Relationship: adjacent. Competitors: Name: Contact center service firms. Competitors: Evidence: Public profiles emphasize contact center solutions and call center services.. Competitors: Relationship: direct. Competitors: Name: Loyalty and incentive program providers. Competitors: Evidence: A separate business presence associated with PBS appears to reference loyalty and incentive programs, but it cannot be verified as the same operating company from public sources alone.. Competitors: Relationship: alternative. Positioning: A Des Moines-based telemarketing/contact-center and BPO provider focused on full-service one-to-one communication, including sales, lead generation, customer care, order management, and appointment setting.. Market Signals: Public profiles place the company in Des Moines, Iowa, with contact-center/BPO positioning.. Market Signals: Third-party directories describe operation since 2001 or 2009, indicating inconsistent public-record timelines.. Differentiators: Public messaging emphasizes full-service telemarketing and one-to-one communication.. Differentiators: LinkedIn and website snippets. Employee & Client Sentiment: Red Flags: Negative comments mention weak management and an unorganized environment.. Red Flags: Reviews include serious allegations from some employees, but they are unverified and reflected only as public review sentiment.. Green Flags: Positive employee comments mention a welcoming culture and flexibility.. Green Flags: Some reviews describe an open-door policy and fair compensation.. Sentiment Trend: unknown. Sentiment Themes: Theme: Work environment. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: great work environment. Sentiment Themes: Key Phrases: open door policy. Sentiment Themes: Key Phrases: no micro management. Sentiment Themes: Key Phrases: more drugs and corruption. Sentiment Themes: Key Phrases: bosses are cons. Sentiment Themes: Theme: Work-life balance. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: set your own hours within reason. Sentiment Themes: Key Phrases:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Des Moines. Centers: Country: United States. Centers: City: Cedar Rapids. Centers: Country: United States. Centers: City: Jordan. Centers: Country: Jordan. Hiring & Workforce Signals: Open Positions: Title: HR Generalist. Open Positions: Location: US and Jordan operations. Open Positions: Seniority: mid. Open Positions: Department: Human Resources. Workforce Signals: Notes: A public job posting indicates active hiring support for US and Jordan operations.. Workforce Signals: Notes: Outsource Accelerator describes the company as a hybrid workplace and BPO provider.. Key Firmographics: Founded Year: 2009. Sectors Display: Telemarketing. Sectors Display: Contact center. Sectors Display: Outsourcing. Sectors Display: Customer care. Sectors Display: Lead generation. Headquarters Display: Des Moines, Iowa, United States. Executive Summary: Summary: Public sources describe Premiere Business Solutions as a telemarketing/contact center firm headquartered in Des Moines, Iowa, serving B2B and B2C clients with voice-based outsourcing programs.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Mike Needham. Executives: Title: Owner / Managing Partner. Executives: Name: John Smith. Executives: Title: Director of Integrated Marketing. Services & Offerings: Categories: Name: Outbound and inbound calling. Categories: Services: Sales. Categories: Services: Lead generation. Categories: Services: Appointment setting. Categories: Services: Inquiry handling. Categories: Name: Customer support. Categories: Services: Customer service. Categories: Services: Customer care. Categories: Services: Customer appreciation. Categories: Services: Direct mail response. Categories: Name: Operations support. Categories: Services: Order management. Categories: Services: Telemarketing programs. Categories: Services: Business-to-business solutions. Categories: Services: Business-to-consumer solutions. Asset Logo: Visibility: public. Monthly Search Volume: 7955. Domain Authority: 50.

Methodology

Premiere Business Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Outbound Sales
• Customer Support
• Back Office

Contact

Website: https://www.pbsolutions1.com

Email: info@pbsolutions1.com

Phone: 515-418-9280

LinkedIn: http://www.linkedin.com/company/premiere-business-solutions

Frequently Asked Questions

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