Pro Call Center Inc scorecard

Company Overview

Pro Call Center Inc is a BPO company, founded in 2015, with approximately 1-49 employees.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: nationwide. Tagline: Professional Phone Answering Service USA Based. Imagery Style: Corporate service-provider presentation with emphasis on U.S.-based call center support.. Client Value Proposition: Summary: Pro Call Center Inc positions itself as an extension of a client’s office by answering calls, booking appointments, dispatching resources, and helping businesses save time while maintaining professional customer contact.. Value Points: Title: Operational coverage. Value Points: Description: Offers 24/7-style phone support messaging and call handling for businesses that need continuous responsiveness.. Value Points: Title: Administrative time savings. Value Points: Description: Supports tasks such as message taking, scheduling, order processing, and dispatch so clients can focus on core work.. Value Points: Title: Industry flexibility. Value Points: Description: Services are described for medical, trade, and other business/public-service use cases.. Company Overview: Highlights: Provides phone answering and call/dispatch services.. Highlights: States it has served customers since 1988.. Highlights: Emphasizes U.S.-based handling and no outsourcing.. Highlights: Operates from the Tacoma/Fife, Washington area.. Description: Pro Call Center Inc. is a Washington-based answering and dispatch services provider serving businesses nationwide from the Tacoma/Fife area.. Competitive Differentiators: Differentiators: Title: U.S.-based operations. Differentiators: Description: The company states that its calls are handled domestically in the United States and that it does not outsource service delivery.. Differentiators: Title: Long operating history. Differentiators: Description: The company states it has provided professional call services since 1988.. Differentiators: Title: Wide dispatch breadth. Differentiators: Description: Public materials describe coverage beyond answering services, including technician, taxi, courier, and security dispatch.. Differentiators: Title: Family-owned positioning. Differentiators: Description: Third-party profiles describe the business as

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: nationwide. Tagline: Professional Phone Answering Service USA Based. Imagery Style: Corporate service-provider presentation with emphasis on U.S.-based call center support.. (public_web; observed 2026-08-07)
• Client Value Proposition: Summary: Pro Call Center Inc positions itself as an extension of a client’s office by answering calls, booking appointments, dispatching resources, and helping businesses save time while maintaining professional customer contact.. Value Points: Title: Operational coverage. Value Points: Description: Offers 24/7-style phone support messaging and call handling for businesses that need continuous responsiveness.. Value Points: Title: Administrative time savings. Value Points: Description: Supports tasks such as message taking, scheduling, order processing, and dispatch so clients. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Provides phone answering and call/dispatch services.. Highlights: States it has served customers since 1988.. Highlights: Emphasizes U.S.-based handling and no outsourcing.. Highlights: Operates from the Tacoma/Fife, Washington area.. Description: Pro Call Center Inc. is a Washington-based answering and dispatch services provider serving businesses nationwide from the Tacoma/Fife area.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 40.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: N/A. Competitors: Evidence: No specific direct competitors were identified in the public sources reviewed.. Competitors: Relationship: adjacent. Positioning: A U.S.-based answering and call center service provider serving nationwide business and medical centers from the Tacoma/Fife, Washington area.. Market Signals: The company site and third-party profiles describe answering-service and call-center offerings.. Market Signals: Public sources indicate a small-business profile and a single Washington-area headquarters.. Market Signals: No verified public evidence of scale metrics, named clients, or multi-site delivery footprint.. Differentiators: U.S.-based call center positioning.. Differentiators: Long operating history claimed since 1988.. Differentiators: Services described for nationwide medical centers and business/trade centers.. Key Firmographics: Founded Year: 1988. Revenue Display: < $5 million (ZoomInfo); $1 million-$5 million (Outsource Accelerator). Sectors Display: Business services. Sectors Display: Telecommunications. Sectors Display: Answering service. Sectors Display: Dispatch services. Headquarters Display: Fife/Tacoma area, Washington, United States. Employee Count Display: 11-50 employees (LinkedIn); <25 employees (ZoomInfo). Ownership Type Display: Family-owned / partnership. Employee & Client Sentiment: Red Flags: Low employee review scores are visible on Indeed.. Sentiment Trend: unknown. Sentiment Themes: Theme: Employee review ratings are low on Indeed. Sentiment Themes: Sentiment: negative. Sentiment Themes: Key Phrases: 7 reviews. Sentiment Themes: Key Phrases: overall rating. Sentiment Themes: Key Phrases: work-life balance 1.7. Sentiment Themes: Key Phrases: pay and benefits 1.7. Employee Satisfaction: negative. Services & Offerings: Categories: Name: Answering and message handling. Categories: Services: Phone answering services. Categories: Services: Message taking. Categories: Services: Call routing. Categories: Name: Scheduling and customer support. Categories: Services: Appointment scheduling. Categories: Services: Customer communication support. Categories: Name: Order and dispatch services. Categories: Services: Order processing. Categories: Services: Technician dispatch. Categories: Services: Taxi and courier dispatch. Categories: Services: Security officer dispatch.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Fife. Centers: Country: United States. Reputation & Reviews: Summary: Public review data is limited and mixed; Indeed shows a low employee rating based on a small number of reviews, while BBB has a business profile but no verified public rating was captured in the available source snippet.. Credentials: Detail: Based on 7 reviews for the Fife, WA location.. Credentials: Rating: 2.1/5. Credentials: Platform: Indeed. Credentials: Detail: Business profile exists for Pro Call Center, Inc in Fife, WA; rating not verifiable from the available snippet.. Credentials: Platform: BBB. Executive Summary: Summary: Pro Call Center Inc is a family-owned answering-service and dispatch provider in Fife, Washington, serving clients across the United States with phone answering, scheduling, order processing, and dispatch support.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Drew Bell-Marquez. Executives: Title: President. Executives: Name: Janet Train. Executives: Title: Vice-President / Administrator. Executives: Name: Drew Bell. Executives: Title: Vice President. Asset Logo: Visibility: public.

Methodology

Pro Call Center Inc's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.procallcenterinc.com

Email: info@procallcenterinc.com

Phone: 800.710.3642

Frequently Asked Questions

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