Puzzlebox INC scorecard

Company Overview

Puzzlebox INC is a BPO company, founded in 2013, with approximately 100-249 employees. They specialize in Technical Support, Customer Support. They serve the E-commerce & Retail industries.

Has expanded to Houston, Texas, USA. The organization’s current organization size is 51 to 200 employees. As a result of their effectiveness, Puzzlebox Inc. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: customer-centric. Voice: professional. Voice: adaptive. Voice: innovating. Client Value Proposition: Summary: PuzzleBox BPO, Inc. presents itself as a cost-effective, customer-centric outsourcing partner for organizations needing digital customer support and related back-office and web services.. Value Points: Title: Multi-channel support coverage. Value Points: Description: Supports voice, chat, email, and live chat operations.. Value Points: Title: Digital operations breadth. Value Points: Description: Combines customer service with social media, content, web, and app-related work.. Value Points: Title: Flexible engagement fit. Value Points: Description: Public coverage indicates service to both local and international clients and both short-term and long-term engagements.. Company Overview: Tagline: customer service solutions company. Highlights: Offers intelligent outsourcing for digital services. Highlights: Provides 24/7 or extended-hours support coverage. Highlights: Has public offices in the Philippines and the United States. Description: PuzzleBox BPO, Inc. is described publicly as a customer service solutions and outsourcing provider offering digital support services, customer support, social media management, website/app development, and related operations.. Competitive Differentiators: Differentiators: Title: Hybrid digital-outsourcing scope. Differentiators: Description: Public materials position the company as a mix of customer support, social media operations, and web/app services rather than a narrow call-center provider.. Differentiators: Title: Extended-hours coverage. Differentiators: Description: The company states it provides up to 24x7 or at least 12 hours x 7 days coverage, including weekends and holidays.. Differentiators: Title: Broad non-voice capability. Differentiators: Description: Public sources mention live chat, email support, web analytics, content, and maintenance functions in addition to voice support.. Differentiators: Title: Philippines-based delivery with U.S. presence. Differentiators: Description: Public sources list Philippine headquarters and a

Strengths

• Brand Profile: Voice: customer-centric. Voice: professional. Voice: adaptive. Voice: innovating. (public_web; observed 2026-06-16)
• Client Value Proposition: Summary: PuzzleBox BPO, Inc. presents itself as a cost-effective, customer-centric outsourcing partner for organizations needing digital customer support and related back-office and web services.. Value Points: Title: Multi-channel support coverage. Value Points: Description: Supports voice, chat, email, and live chat operations.. Value Points: Title: Digital operations breadth. Value Points: Description: Combines customer service with social media, content, web, and app-related work.. Value Points: Title: Flexible engagement fit. Value Points: Description: Public coverage indicates service to. (public_web; observed 2025-03-24)
• Company Overview: Tagline: customer service solutions company. Highlights: Offers intelligent outsourcing for digital services. Highlights: Provides 24/7 or extended-hours support coverage. Highlights: Has public offices in the Philippines and the United States. Description: PuzzleBox BPO, Inc. is described publicly as a customer service solutions and outsourcing provider offering digital support services, customer support, social media management, website/app development, and related operations.. (public_web; observed 2026-01-16)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-16)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-16)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-16)

Firmographics

GB100 score

Overall score: 41

• egs: 38.7
• growth: 43.9
• reputation: 39.8
• ai_readiness: 50
• market_footprint: 32
• digital_readiness: 40.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Puzzlebox INC's structured service taxonomy includes Technical Support, Customer Support. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Public directory listings place PuzzleBox among small-to-mid BPO providers offering customer support and digital services.. Competitors: Relationship: direct. Competitors: Name: Customer support outsourcing firms. Competitors: Evidence: Public descriptions emphasize 24/7 voice and non-voice support, live chat, and social media support.. Competitors: Relationship: direct. Competitors: Name: Web and digital agencies. Competitors: Evidence: Website/app development, graphic design, web analytics, and hosting overlap with agency services.. Competitors: Relationship: adjacent. Positioning: Outsourced customer service and digital support provider with a mix of voice, non-voice, social media, web development, and design services.. Market Signals: Public materials consistently frame the company as a customer service solutions / intelligent outsourcing provider. Market Signals: Public directory and profile pages indicate long operating history and hybrid support model. Differentiators: Blended service mix spanning customer support, social media, and web/digital work. Differentiators: Claims of 24/7 coverage for some services. Differentiators: Presence in. Key Firmographics: Sectors Display: Business Process Outsourcing. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Customer service solutions. Headquarters Display: Taguig City, Metro Manila, Philippines; also public listing for Houston, Texas, USA. Ownership Type Display: Private. Pricing & Engagement: Models: Name: Short-term engagements. Models: Best For: Projects with temporary or pilot outsourcing needs. Models: Description: Public coverage says the company accepts short-term engagements, but no pricing structure is published.. Models: Name: Long-term engagements. Models: Best For: Ongoing outsourced operations. Models: Description: Public coverage says the company also accepts long-term engagements, but no pricing structure is published.. Models: Name: Custom digital outsourcing. Models: Best For: Clients needing mixed voice, non-voice, social, and web support. Models: Description: The public website and third-party profiles describe varied service bundles, suggesting tailored contracts

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Mandaluyong City. Centers: Model: office. Centers: Country: Philippines. Centers: City: Houston. Centers: Model: office. Centers: Country: United States. Centers: City: Taguig City. Centers: Model: office. Centers: Country: Philippines. Hiring & Workforce Signals: Open Positions: Title: Finance & Admin Officer. Open Positions: Location: Not publicly verified. Open Positions: Seniority: Not publicly verified. Open Positions: Department: Finance/Admin. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Erwin Ernesto Manansala. Executives: Title: President and Co-Owner; President and Chief Technology Officer. Executives: Name: Apple Esplana-Manansala. Executives: Title: Publicly referenced as leading the company alongside her husband; specific executive title not verified from the available public source. Recent News: Articles: Date: 2025-10-17. Articles: Title: PuzzleBox BPO empowers SMEs thru outsourcing. Articles: Source: Headtopics mirror of public coverage. Articles: Summary: Coverage describes PuzzleBox BPO discussing outsourcing as a way to improve operations and competitiveness for SMEs.. Reputation & Reviews: Summary: No verified public review aggregate or third-party rating was found in the gathered sources.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: 24x7 voice support. Categories: Services: inbound and outbound calls. Categories: Services: non-voice chat support. Categories: Services: email support. Categories: Services: live chat support. Categories: Services: live Q/A. Categories: Name: Social media services. Categories: Services: social media management. Categories: Services: social media content and strategy. Categories: Services: sales amplification through social media. Categories: Services: promo management. Categories: Name: Web and app services. Categories: Services: website design. Categories: Services: application design. Categories: Services: website and app development. Categories: Services:

Methodology

Puzzlebox INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.puzzlebox-inc.com

Email: info@puzzlebox-inc.com

Phone: (02) 310 1227

LinkedIn: http://www.linkedin.com/company/puzzlebox-bpo-inc-

Frequently Asked Questions

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