Qbe Group Shared Services Limited Philippine Branch scorecard

Company Overview

Qbe Group Shared Services Limited Philippine Branch is a BPO company, founded in 1886, with approximately 10,001+ employees. They specialize in Recruitment Process Outsourcing, Recruitment.

QBE Group Shared Services Centre (GSSC) was incorporated In the Philippines in February 2013 as an integral part of the QBE strategy. Currently, it has locations in Manila and Cebu with over 3,200 employees. It is headquartered in Sydney and employs more than 11,000 people in 27 countries.

Executive summary

Client Value Proposition: Summary: The public value proposition is an internal support platform for QBE that centralizes insurance operations and back-office knowledge work in the Philippines to serve global business units and brokers.. Value Points: Title: Operational support for insurance workflows. Value Points: Description: Supports underwriting, policy administration, claims, credit control, and customer service.. Value Points: Title: Global service coverage. Value Points: Description: Supports QBE customers and brokers across Australia, New Zealand, Europe, North America, and Asia Pacific.. Value Points: Title: Expanded business-process capability. Value Points: Description: Adds finance, technology, HR, analytics, and reporting support for QBE businesses globally.. Company Overview: Highlights: Established in February 2013.. Highlights: Operates in Manila and Cebu.. Highlights: Provides insurance support services and knowledge-processing services for QBE global operations.. Description: QBE Group Shared Services Limited Philippine Branch is the Philippines-based group shared services center of QBE, supporting insurance operations for QBE customers and brokers across multiple regions. Public sources describe it as a shared services center established in February 2013 with sites in Manila and Cebu.. Competitive Differentiators: Differentiators: Title: Embedded captive model. Differentiators: Description: Public sources describe the Philippines operation as a strategic group shared services center for QBE’s global business and processes.. Differentiators: Title: Multi-site delivery footprint. Differentiators: Description: The center operates from multiple locations in Manila and Cebu.. Differentiators: Title: Broad support scope. Differentiators: Description: The center combines insurance operations support with knowledge-processing capabilities across finance, technology, HR, analytics, and reporting.. Competitive Landscape: Competitors: Name: Concentrix. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Relationship: direct. Competitors: Name: Accenture. Competitors: Relationship: adjacent. Competitors:

Strengths

• Client Portfolio: Industry Concentration: Insurance support services for QBE customers and brokers across Australia, New Zealand, Europe, North America and Asia Pacific. (public_web; observed 2025-03-18)
• Client Value Proposition: Summary: The public value proposition is an internal support platform for QBE that centralizes insurance operations and back-office knowledge work in the Philippines to serve global business units and brokers.. Value Points: Title: Operational support for insurance workflows. Value Points: Description: Supports underwriting, policy administration, claims, credit control, and customer service.. Value Points: Title: Global service coverage. Value Points: Description: Supports QBE customers and brokers across Australia, New Zealand, Europe, North America, and Asia Pacific... (public_web; observed 2025-03-18)
• Company Overview: Highlights: Established in February 2013.. Highlights: Operates in Manila and Cebu.. Highlights: Provides insurance support services and knowledge-processing services for QBE global operations.. Description: QBE Group Shared Services Limited Philippine Branch is the Philippines-based group shared services center of QBE, supporting insurance operations for QBE customers and brokers across multiple regions. Public sources describe it as a shared services center established in February 2013 with sites in Manila and Cebu.. (public_web; observed 2025-03-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-03-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-11-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 52

• egs: 51.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 60.2
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Qbe Group Shared Services Limited Philippine Branch's structured service taxonomy includes Recruitment Process Outsourcing, Recruitment. Client Portfolio: Industry Concentration: Insurance support services for QBE customers and brokers across Australia, New Zealand, Europe, North America and Asia Pacific. Delivery Center Details: Centers: City: Taguig. Centers: Model: Shared services center. Centers: Country: Philippines. Centers: City: Muntinlupa. Centers: Model: Shared services center. Centers: Country: Philippines. Centers: City: Pasay. Centers: Model: Shared services center. Centers: Country: Philippines. Centers: City: Quezon City. Centers: Model: Shared services center. Centers: Country: Philippines. Centers: City: Cebu City. Centers: Model: Shared services center. Centers: Country: Philippines. Hiring & Workforce Signals: Open Positions: Title: Collaboration Support Engineer. Open Positions: Location: Philippines. Open Positions: Department: Technology. Open Positions: Title: Senior Software Engineer (Data and Analytics). Open Positions: Location: Philippines. Open Positions: Department: Technology. Open Positions: Title: Junior Cloud Engineer. Open Positions: Location: Philippines. Open Positions: Department: Technology. Open Positions: Title: Software Engineer. Open Positions: Location: Philippines. Open Positions: Department: Technology. Open Positions: Title: Infrastructure Engineer - Networks. Open Positions: Location: Philippines. Open Positions: Department: Technology. Open Positions: Title: Infrastructure Engineer - Collaboration Specialist. Open Positions: Location: Philippines. Open Positions: Department: Technology. Open Positions: Title: IT Service Desk Analyst. Open Positions: Location: Philippines. Open Positions: Department: Technology. Open Positions: Title: Finance Services Specialist. Open Positions: Location: Manila. Open Positions: Department: Finance. Open Positions: Title: Finance Services Analyst - Financial Planning and Analysis. Open Positions: Location: Cebu or Manila. Open Positions: Department: Finance. Workforce Signals: Locations: Manila. Workforce Signals: Locations: Cebu. Workforce Signals: Notable. Key Firmographics: Founded Year: 2013. Sectors Display: Insurance support services. Sectors Display: Business process services. Sectors Display: Knowledge processing. Headquarters Display: Taguig, Metro Manila, Philippines. Ownership Type Display: Branch of QBE Group / corporate shared services center. Employee & Client Sentiment: Green Flags: Public

Geography

Countries listed in the structured record include -. Services & Offerings: Categories: Name: Insurance operations support. Categories: Services: Underwriting support. Categories: Services: Policy servicing. Categories: Services: Claims support. Categories: Services: Credit control. Categories: Services: Customer service. Categories: Name: Knowledge processing. Categories: Services: Finance. Categories: Services: Technology. Categories: Services: HR delivery. Categories: Services: Data analytics. Categories: Services: Reporting. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Unknown. Proprietary Tech: Group Shared Services Centre (GSSC) knowledge processing services in Finance, Technology, HR Delivery, Data Analytics and Reporting. Financial Health: Overall Health: unknown. Financial Events: Date: 2024-12-31. Financial Events: Event Type: financial_performance. Financial Events: Description: Public profile data states 2024 net sales revenue increased by 9.62%, total assets grew by 13.43%, and net profit margin increased by 1.28%.. Executive Summary: Summary: A Philippine branch of QBE’s Group Shared Services Centre serving as an internal support hub for insurance operations, with public descriptions emphasizing underwriting support, policy servicing, claims, credit control, customer service, and selected knowledge-processing functions.. Asset Fact Document Summary: Role: investor_financial_document. Summary: QBE Insurance 2025 Annual Report --- # Table of contents **1.Overview** About QBE Chair’s message Group Chief Executive Officer’s update 2 3 4 **2.Operating and financial review** Our strategic priorities Financial performance Risk management **3.Sustainability Report** Climate statements Directors’ declaration 6 8 16 22 52 Independent auditor’s report 54 **4.Governance** Board of Directors 56 Group Executive Committee 58 Corporate Governance **5.Directors’ Report** Directors’ Report Remuneration Report 60 61 64 Auditor’s independence declaration **6.Financial Report** Financial statements Directors’ declaration 88 89 166 Independent auditor’s report 167 **7.Additional information** Shareholder information 173 Financial calendar Glossary

Methodology

Qbe Group Shared Services Limited Philippine Branch's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 85 distinct source URLs and retained 97 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Recruitment Process Outsourcing
• Recruitment

Contact

Website: http://www.qbe.com

Email: communications.ph@qbe.com

Phone: 61293754444

LinkedIn: http://www.linkedin.com/company/qbe

Frequently Asked Questions

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