Dcx scorecard

Company Overview

Dcx is a BPO company, founded in 2017, with approximately 10000+ employees. They specialize in Sales & Marketing, Recruitment Process Outsourcing, Recruitment. They serve the E-commerce & Retail industries.

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging, and corporate citizenship. We are DXC.” Over the years in the industry, this organization has expanded its operations in Argentina, Australia, Canada, Chile, Belgium, China, and other countries. The firm’s current size is over 130,000 employees, and its last reported revenue is $19.6 billion. This Fortune 500 global IT solutions provider attributes its success to its ability to “use the power of technology to deliver mission-critical IT solutions across the Enterprise Technology Stack to drive business impact. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Client Value Proposition: Summary: DXC positions its BPO services to help clients modernize operations, reduce costs, accelerate growth, and improve customer satisfaction while maintaining secure and compliant processing.. Value Points: Title: Operational efficiency. Value Points: Description: DXC says its services streamline operations and drive greater efficiencies.. Value Points: Title: Cost reduction. Value Points: Description: DXC states its BPO offerings are designed to reduce costs.. Value Points: Title: Customer experience improvement. Value Points: Description: DXC emphasizes multichannel and personalized interactions for customer-facing processes.. Value Points: Title: Compliance and security. Value Points: Description: DXC describes secure and compliant processing in banking operations.. Company Overview: Tagline: Enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations.. Highlights: BPO offerings include Insurance BPaaS, Banking BPO, Contact Center Experience BPO, and Finance and Accounting business process solutions.. Highlights: DXC states it supports global enterprises and public sector organizations.. Highlights: DXC positions its services around modernization, security, and operational efficiency.. Description: DXC Technology provides enterprise technology services and solutions, including business process services, consulting and engineering services, and infrastructure offerings, with BPO capabilities spanning insurance, banking, contact center experience, and finance and accounting.. Competitive Differentiators: Differentiators: Title: Industry-specific BPO depth. Differentiators: Description: DXC publicly highlights specialized BPO capabilities for insurance and banking, including domain-specific processing and operations support.. Differentiators: Title: Integrated digital and back-office model. Differentiators: Description: DXC describes a blend of front-end digital customer journey capabilities and back-end cloud-based processing.. Differentiators: Title: Scale in insurance BPS. Differentiators: Description: DXC states its insurance BPS is supported by over 6,000

Strengths

• Client Portfolio: Total Clients Claimed: 225. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: DXC positions its BPO services to help clients modernize operations, reduce costs, accelerate growth, and improve customer satisfaction while maintaining secure and compliant processing.. Value Points: Title: Operational efficiency. Value Points: Description: DXC says its services streamline operations and drive greater efficiencies.. Value Points: Title: Cost reduction. Value Points: Description: DXC states its BPO offerings are designed to reduce costs.. Value Points: Title: Customer experience improvement. Value Points: Description: DXC emphasizes multichannel and personalized. (public_web; observed 2026-08-20)
• Company Overview: Tagline: Enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations.. Highlights: BPO offerings include Insurance BPaaS, Banking BPO, Contact Center Experience BPO, and Finance and Accounting business process solutions.. Highlights: DXC states it supports global enterprises and public sector organizations.. Highlights: DXC positions its services around modernization, security, and operational efficiency.. Description: DXC Technology provides enterprise technology services and solutions, including business process services, consulting and engineering. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-18)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-22)

Firmographics

GB100 score

Overall score: 53

• egs: 39.4
• growth: 56.5
• reputation: 51.4
• ai_readiness: 50
• market_footprint: 59.2
• digital_readiness: 62.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Dcx's structured service taxonomy includes Sales & Marketing, Recruitment Process Outsourcing, Recruitment. Client Portfolio: Total Clients Claimed: 225. Competitive Landscape: Competitors: Name: Accenture. Competitors: Evidence: Market competitor in technology services and outsourcing; cited as competing with DXC in public market listings.. Competitors: Relationship: direct. Competitors: Name: Cognizant. Competitors: Evidence: Market competitor in IT services and business process outsourcing; cited as competing with DXC in public market listings.. Competitors: Relationship: direct. Competitors: Name: IBM. Competitors: Evidence: Market competitor in IT services and outsourcing; cited as competing with DXC in public market listings.. Competitors: Relationship: direct. Competitors: Name: Tata Consultancy Services. Competitors: Evidence: Market competitor in IT services and business solutions; cited as competing with DXC in public market listings.. Competitors: Relationship: direct. Competitors: Name: Hewlett Packard Enterprise. Competitors: Evidence: Cited as a competitor in enterprise technology services and infrastructure-related offerings.. Competitors: Relationship: adjacent. Positioning: DXC publicly positions its Business Process Services as outsourcing and transformation support for insurance, banking, contact centers, and finance/accounting operations, with emphasis on cost reduction, efficiency, customer. Key Firmographics: Revenue Display: approximately $13 billion business (company-reported in 2026 leadership release). Sectors Display: insurance. Sectors Display: banking. Sectors Display: financial services. Sectors Display: enterprise technology. Sectors Display: public sector. Ownership Type Display: public company (NYSE: DXC). Leadership & Executives: Executives: Bio: Chief Executive Officer of DXC Technology.. Executives: Name: Raul Fernandez. Executives: Title: Chief Executive Officer. Executives: Bio: President of DXC Technology, with responsibility across global operating businesses.. Executives: Name: Paul Taylor. Executives: Title: President. Executives: Bio: Leads DXC’s Insurance Software and Business Process Services business.. Executives: Name: Ray August. Executives: Title: President, Insurance Software and Business Process Services. Recent News: Articles: Date: 2026-07-30. Articles: Title: DXC Announces Leadership Appointments to Accelerate its AI-centric Future. Articles: Source: DXC Technology. Articles:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Ashburn. Centers: Model: headquarters/office. Centers: Country: United States. Centers: City: multiple global locations. Centers: Model: offices and data centers. Centers: Country: Global. Hiring & Workforce Signals: Open Positions: Title: Analyst III Business Process Transactions. Open Positions: Location: Bengaluru. Open Positions: Seniority: Analyst III. Open Positions: Department: Business Process Transactions. Open Positions: Title: Analyst II Business Process Transactions. Open Positions: Location: Bengaluru. Open Positions: Seniority: Analyst II. Open Positions: Department: Business Process Transactions. Open Positions: Title: Manager Business Process Transactions. Open Positions: Location: Bengaluru. Open Positions: Seniority: Manager. Open Positions: Department: Business Process Transactions. Workforce Signals: Notes: Public job listings indicate active hiring in business process transaction roles in Bengaluru.. Workforce Signals: Count Observed: 3. Services & Offerings: Categories: Name: Insurance Business Process Services. Categories: Services: Insurance Business Process as a Service (BPaaS). Categories: Services: modernization of insurance operations. Categories: Services: cost reduction and growth support. Categories: Name: Banking BPO. Categories: Services: loan servicing. Categories: Services: transaction processing. Categories: Services: cardholder maintenance. Categories: Services: card issuing and processing. Categories: Services: billing. Categories: Services: fraud and dispute management. Categories: Services: collections. Categories: Services: accounting and financial reporting. Categories: Services: document management and archiving. Categories: Services: multichannel customer interactions. Categories: Name: Contact Center Experience BPO. Categories: Services: customer experience operations. Categories: Services: contact center support. Categories: Name: Finance and Accounting BPO. Categories: Services: finance operations optimization. Categories: Services: automation. Categories: Services: data analysis. Categories: Services: global finance process support. Executive Summary: Summary: DXC Technology is a global enterprise technology provider with publicly described business process services for insurance,

Methodology

Dcx's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 43 distinct source URLs and retained 45 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Recruitment Process Outsourcing
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.dxc.com

Email: info@dxc.com

Phone: (703)876-1000

LinkedIn: http://www.linkedin.com/company/dxctechnology

Frequently Asked Questions

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