Quincy Telemessaging scorecard

Company Overview

Quincy Telemessaging is a BPO company, founded in 1957, with approximately 1-49 employees. They specialize in Sales & Marketing, Technical Support, Customer Support, Back Office.

QTAS has been a third-generation family company since Edward Reardon, Sr., founded it in 1947. It has revenue between $1 and $5 million. The company has less than fifty employees.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-support focused. Imagery Style: service and call-center oriented public website branding, with emphasis on live answering and customer support. Client Value Proposition: Summary: QTAS positions itself as a dependable extension of a client’s front desk, offering continuous live call coverage, message handling, scheduling, and escalation support to help businesses stay reachable at all times.. Value Points: Title: Always-available call handling. Value Points: Description: 24/7/365 coverage is intended to prevent missed calls outside normal business hours.. Value Points: Title: Operational continuity. Value Points: Description: Message delivery, dispatch, and on-call scheduling features support response workflows when staff are unavailable.. Value Points: Title: Flexible service coverage. Value Points: Description: The service list spans simple answering needs through more complex call center and outbound support use cases.. Company Overview: Tagline: 24/7 Live Answering Service in Quincy, MA. Highlights: 24/7/365 live operator coverage. Highlights: Family-owned, third-generation business. Highlights: Serving local and national businesses. Highlights: Quincy, Massachusetts base. Highlights: Operating since 1947 per FAQ/about pages. Description: QTAS (Quincy Telemessaging / Quincy Telephone Answering Service, Inc.) presents itself as a family-owned, third-generation telephone answering and call center provider based in Quincy, Massachusetts, serving businesses with live answering and customer support services.. Competitive Differentiators: Differentiators: Title: 24/7/365 live operator coverage. Differentiators: Description: The company states that live operators are available every day of the year, which supports always-on call handling for clients.. Differentiators: Title: Long operating history. Differentiators: Description: Public pages describe QTAS as serving businesses since 1947 and as a third-generation family company.. Differentiators: Title: Broad telephone support menu. Differentiators:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-support focused. Imagery Style: service and call-center oriented public website branding, with emphasis on live answering and customer support. (public_web; observed 2026-08-19)
• Client Value Proposition: Summary: QTAS positions itself as a dependable extension of a client’s front desk, offering continuous live call coverage, message handling, scheduling, and escalation support to help businesses stay reachable at all times.. Value Points: Title: Always-available call handling. Value Points: Description: 24/7/365 coverage is intended to prevent missed calls outside normal business hours.. Value Points: Title: Operational continuity. Value Points: Description: Message delivery, dispatch, and on-call scheduling features support response workflows when staff are unavailable... (public_web; observed 2026-08-19)
• Company Overview: Tagline: 24/7 Live Answering Service in Quincy, MA. Highlights: 24/7/365 live operator coverage. Highlights: Family-owned, third-generation business. Highlights: Serving local and national businesses. Highlights: Quincy, Massachusetts base. Highlights: Operating since 1947 per FAQ/about pages. Description: QTAS (Quincy Telemessaging / Quincy Telephone Answering Service, Inc.) presents itself as a family-owned, third-generation telephone answering and call center provider based in Quincy, Massachusetts, serving businesses with live answering and customer support services.. (public_web; observed 2026-08-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-09-04)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-12)

Firmographics

GB100 score

Overall score: 47

• egs: 50.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Quincy Telemessaging's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: callcentreusa.com. Competitors: Evidence: Shows similar telephone support and call center service positioning for QTAS-branded offerings.. Competitors: Relationship: alternative. Competitors: Name: Outsource Accelerator. Competitors: Evidence: Directory-style profile that places QTAS within the BPO/contact center category.. Competitors: Relationship: adjacent. Positioning: 24/7 live answering and call center services provider serving businesses from Quincy, Massachusetts.. Market Signals: Telephone answering, live operator, message taking, and appointment scheduling are core public service themes.. Market Signals: Public directory listings consistently classify QTAS as a call center / telephone answering provider.. Differentiators: 24/7/365 live operator coverage. Differentiators: family-owned, long-running answering service positioning. Differentiators: emphasis on urgent and emergency dispatch support. Key Firmographics: Founded Year: 1947. Sectors Display: Businesses needing live answering. Sectors Display: Call center and customer support. Sectors Display: Telephone support services. Headquarters Display: Quincy, Massachusetts, United States. Ownership Type Display: Family-owned, third-generation family company. Recent News: Articles: Date: 2026-08-21. Articles: Title: QTAS website updates service and FAQ pages. Articles: Source: QTAS. Articles: Summary: The company’s public pages were updated in 2026, including the About Us and FAQ content that reiterate its long operating history and service scope.. Articles: Date: 2026-08-19. Articles: Title: QTAS contact and service pages updated. Articles: Source: QTAS. Articles: Summary: The homepage and service pages show current 24/7 live-answering positioning and detailed telephone support offerings.. Reputation & Reviews: Credentials: Detail: BBB profile identifies the business as Quincy Telephone Answering Service, Inc. and lists Timothy E. Reardon as President and Susan M. Reardon as Sales Manager.. Credentials: Platform: BBB. Credentials: Detail: Directory profile describes QTAS as a BPO/contact center provider headquartered in Quincy, Massachusetts.. Credentials: Platform: Outsource Accelerator. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services &

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Quincy. Centers: Country: United States. Executive Summary: Summary: QTAS is a long-running Quincy, Massachusetts call answering and call center provider focused on live answering, virtual reception, message handling, and related telephone support for businesses that need around-the-clock call coverage.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Timothy E. Reardon. Executives: Title: President. Executives: Name: Susan M. Reardon. Executives: Title: Sales Manager. Coverage Hours: 24/7. Service: Technical Support. Service: Sales & Marketing. Service: Customer Support. Description Long: Quality, Trust, Answering Service - EST. 1947 When the telephone was still a novelty in most parlors, one family answered the call — and _never stopped._ _“The customer has always come first — not as a policy, but as a way of life passed down through our family since the very beginning.”_.

Methodology

Quincy Telemessaging's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Back Office

Contact

Website: https://www.qtasinc.com

Email: sreardon@qtasinc.com

Phone: 617-479-3700

LinkedIn: N/A

Frequently Asked Questions

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