Redial Bpo scorecard

Company Overview

Redial Bpo is a BPO company, founded in 2017, with approximately 500-999 employees. They specialize in Sales & Marketing, Technical Support, Voice Support, Outbound Sales, Customer Support, Back Office.

- Always double check your spelling. - Try similar keywords, for example: tablet instead of laptop. - Try using more than one keyword. Nearshore & offshore call-center teams that protect your brand — PCI DSS and HIPAA-compliant, and ready to scale with your volume. - Customer Service - Technical Support - Inbound & Outbound Sales - Debt Collection - Back-Office Support - Lead Generation - Live Chat & Email - All Services →

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: global. Voice: customer-focused. Imagery Style: Public pages emphasize business services and global operations; no reliable visual system details were verifiable from the available snippets.. Client Value Proposition: Summary: Redial BPO positions its value around round-the-clock coverage, culturally aligned teams, and a broad service set that can support customer-facing and back-office operations.. Value Points: Title: 24/7 operational coverage. Value Points: Description: Its follow-the-sun model is presented as continuous support across regions.. Value Points: Title: Culturally aligned staffing. Value Points: Description: The company states that its geographic footprint helps match clients with the right talent and cultural fit.. Value Points: Title: Broad outsourcing coverage. Value Points: Description: Its service pages cover customer service, sales, technical support, finance-related processing, and automation.. Company Overview: Tagline: Global Business Process Outsourcing. Highlights: Founded in 2017.. Highlights: States it has more than 1,000 seats across multiple countries.. Highlights: Operates delivery centers in Mexico, South Africa, Costa Rica, and the Philippines on its service pages, while the company/about pages specifically name Mexico, South Africa, and the Philippines.. Highlights: Positions itself as a nearshore and offshore outsourcing partner with culturally aligned, cost-effective teams.. Description: Redial BPO is a full-service nearshore and offshore BPO provider operating across Mexico, South Africa, and the Philippines, with a follow-the-sun delivery model and around-the-clock coverage.. Competitive Differentiators: Differentiators: Title: Follow-the-sun delivery model. Differentiators: Description: The company states it operates across multiple time zones to provide 24/7 coverage.. Differentiators: Title: Multi-country delivery footprint. Differentiators: Description: Public pages describe operating centers in Mexico, South Africa, and the Philippines, with

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: global. Voice: customer-focused. Imagery Style: Public pages emphasize business services and global operations; no reliable visual system details were verifiable from the available snippets.. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: Redial BPO positions its value around round-the-clock coverage, culturally aligned teams, and a broad service set that can support customer-facing and back-office operations.. Value Points: Title: 24/7 operational coverage. Value Points: Description: Its follow-the-sun model is presented as continuous support across regions.. Value Points: Title: Culturally aligned staffing. Value Points: Description: The company states that its geographic footprint helps match clients with the right talent and cultural fit.. Value Points: Title: Broad outsourcing coverage.. (public_web; observed 2026-06-22)
• Company Overview: Tagline: Global Business Process Outsourcing. Highlights: Founded in 2017.. Highlights: States it has more than 1,000 seats across multiple countries.. Highlights: Operates delivery centers in Mexico, South Africa, Costa Rica, and the Philippines on its service pages, while the company/about pages specifically name Mexico, South Africa, and the Philippines.. Highlights: Positions itself as a nearshore and offshore outsourcing partner with culturally aligned, cost-effective teams.. Description: Redial BPO is a full-service nearshore and offshore BPO provider. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 39.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 41.8
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Redial Bpo's structured service taxonomy includes Sales & Marketing, Technical Support, Voice Support, Outbound Sales, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Relationship: direct. Competitors: Name: TaskUs. Competitors: Relationship: direct. Positioning: A full-service nearshore and offshore BPO/contact center provider with operations across Mexico, South Africa, and the Philippines.. Market Signals: Founded in 2017. Market Signals: Claims more than 1,000 seats across multiple regions. Differentiators: Follow-the-sun operating model. Differentiators: Nearshore and offshore footprint. Differentiators: Mexico, South Africa, and Philippines presence. Hiring & Workforce Signals: Open Positions: Title: Bilingual Customer Service & Collections Agent. Open Positions: Location: Mexicali, Baja California, Mexico. Open Positions: Title: Bilingual Customer Service. Open Positions: Location: Tijuana, Baja California, Mexico. Open Positions: Title: Sales Agent - Call Center. Open Positions: Location: Roodepoort, South Africa. Workforce Signals: Hiring Across Regions: Mexico. Workforce Signals: Hiring Across Regions: South Africa. Workforce Signals: Hiring Across Regions: Philippines. Reputation & Reviews: Summary: Public employee-review pages show mixed feedback and modest ratings, but these are employee reviews rather than client references.. Credentials: Detail: Overall rating based on 13 reviews on one public Indeed page; detailed ratings include work/life balance, compensation/benefits, job security/advancement, management, and culture.. Credentials: Rating: 2.7/5. Credentials: Platform: Indeed. Credentials: Detail: A public Indeed Mexico page shows an overall rating based on 20 reviews.. Credentials: Rating: 3.0/5. Credentials: Platform: Indeed Mexico. Credentials: Detail: A public Indeed South Africa page shows an overall rating based on 19 reviews.. Credentials: Rating: 2.6/5. Credentials: Platform: Indeed South Africa. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Omnichannel customer service. Categories: Services: Live chat services. Categories: Services: Email services. Categories: Services: Transfer service. Categories: Name: Sales and growth. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Nashville. Centers: Country: United States. Centers: City: San Diego. Centers: Country: United States. Centers: City: Tijuana. Centers: Country: Mexico. Centers: City: Mexicali. Centers: Country: Mexico. Centers: City: Roodepoort. Centers: Country: South Africa. Centers: City: Paranaque City. Centers: Country: Philippines. Key Firmographics: Founded Year: 2017. Sectors Display: outsourcing. Sectors Display: contact center. Sectors Display: business process outsourcing. Headquarters Display: La Jolla, California, United States. Employee Count Display: more than 1,000 seats. Ownership Type Display: private company. Executive Summary: Summary: Redial BPO is a nearshore and offshore BPO and contact-center provider that offers customer service, sales, technical support, back office, and related operational services from distributed delivery centers in multiple countries.. Language: Spanish. Language: English. Description Long: - Always double check your spelling. - Try similar keywords, for example: tablet instead of laptop. - Try using more than one keyword. Nearshore & offshore call-center teams that protect your brand — PCI DSS and HIPAA-compliant, and ready to scale with your volume. - Customer Service - Technical Support - Inbound & Outbound Sales - Debt Collection - Back-Office Support - Lead Generation - Live Chat & Email - All Services →. Financial Health: Overall Health: unknown. Coverage Hours: 24/7. Compliance: PCI DSS. Compliance: HIPAA. Service: Technical Support. Service: Outbound Sales. Service: Sales & Marketing. Service: Back Office. Service: Voice Support. Service: Customer Support. Monthly Search Volume: 7567. Domain Authority: 69.

Methodology

Redial Bpo's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 24 distinct source URLs and retained 27 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Voice Support
• Outbound Sales
• Customer Support
• Back Office

Contact

Website: https://www.redialbpo.com

Email: info@redialbpo.com

Phone: (858) 465 7872

LinkedIn: http://www.linkedin.com/company/redial-bpo

Frequently Asked Questions

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