Responsive Answering Service scorecard

Company Overview

Responsive Answering Service is a BPO company, founded in 2012, with approximately 100-249 employees. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: responsive. Voice: reassuring. Voice: available 24/7. Tagline: 24/7 Live Answering Service | From $29/month. Imagery Style: service-focused website branding emphasizing live answering, call routing, and business support. Client Value Proposition: Summary: Responsive Answering Service’s public value proposition centers on capturing and routing calls reliably around the clock, supporting customer communication, and handling scheduling and intake so clients can keep lines open without managing every call internally.. Value Points: Title: Never-miss-call coverage. Value Points: Description: 24/7 live answering and call transfer support are positioned to reduce missed calls and improve responsiveness.. Value Points: Title: Custom call workflows. Value Points: Description: The company offers custom greetings, routing, screening, and post-call handling to fit client rules and industry needs.. Value Points: Title: Administrative relief. Value Points: Description: Appointment scheduling, lead qualification, intake, and message delivery are designed to reduce front-office workload.. Value Points: Title: Multi-industry support. Value Points: Description: The service is presented as suitable for medical, legal, real estate, construction, and other service businesses.. Company Overview: Tagline: 24/7 Answering Service Company. Highlights: Founded in 2012.. Highlights: Offers 24/7 live answering and virtual receptionist services.. Highlights: Promotes U.S.-based answering support.. Highlights: Lists custom greetings, call routing, call screening, appointment scheduling, lead qualification, intake, and message delivery.. Highlights: Website and directory profiles reference service for medical, legal, and other service industries.. Description: Responsive Answering Service is a U.S.-based telephone answering and virtual receptionist provider that offers 24/7 live answering, call routing, message taking, appointment scheduling, and related call handling services for multiple industries.. Competitive Differentiators: Differentiators: Title:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: responsive. Voice: reassuring. Voice: available 24/7. Tagline: 24/7 Live Answering Service | From $29/month. Imagery Style: service-focused website branding emphasizing live answering, call routing, and business support. (public_web; observed 2026-08-14)
• Client Portfolio: Clients: Segment: null. Clients: Industry: null. Clients: Client Name: null. (public_web; observed 2024-09-24)
• Client Value Proposition: Summary: Responsive Answering Service’s public value proposition centers on capturing and routing calls reliably around the clock, supporting customer communication, and handling scheduling and intake so clients can keep lines open without managing every call internally.. Value Points: Title: Never-miss-call coverage. Value Points: Description: 24/7 live answering and call transfer support are positioned to reduce missed calls and improve responsiveness.. Value Points: Title: Custom call workflows. Value Points: Description: The company offers custom greetings, routing,. (public_web; observed 2026-08-14)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-14)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-01)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 46

• egs: 38.6
• growth: 56.5
• reputation: 44.1
• ai_readiness: 50
• market_footprint: 32.4
• digital_readiness: 53.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Clients: Segment: null. Clients: Industry: null. Clients: Client Name: null. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: alternative. Positioning: 24/7 live answering and virtual receptionist provider for businesses, including call routing, screening, scheduling, lead qualification, and intake.. Market Signals: Public client testimonials emphasize after-hours reachability and customer satisfaction. Market Signals: Clutch lists a verified client review describing scalable telephone technology and zero missed calls. Differentiators: 24/7/365 availability. Differentiators: Second-ring average pick-up claimed on LinkedIn. Differentiators: Flexible weekend and evening coverage. Differentiators: Pricing entry point advertised from $29/month. Key Firmographics: Founded Year: 2012. Revenue Display: $19.6 million (third-party estimate). Sectors Display: Medical. Sectors Display: Legal. Sectors Display: Service industries. Sectors Display: Healthcare. Sectors Display: Real estate. Sectors Display: Construction. Headquarters Display: 2525 Ponce de Leon Blvd, Coral Gables, FL 33134, United States. Employee Count Display: null. Ownership Type Display: Privately owned. Recent News: Articles: Date: 2026-08-14. Articles: Title: Company website and leadership pages updated with current service and company information. Articles: Source: Responsive Answering Service. Articles: Summary: Public website pages published or updated in 2026 continue to emphasize 24/7 live answering, virtual receptionist services, and founder George Otte’s leadership.. Articles: Date: 2026-08-20. Articles: Title: LinkedIn company profile updated with operational and specialty details. Articles: Source: LinkedIn. Articles: Summary: The company profile lists specialties, headquarters, and operational claims such as 24/7 availability and fast response metrics.. Employee & Client Sentiment: Red Flags: Negative employee review ratings on Indeed. Red Flags: Multiple reviews describe low pay and poor management. Red Flags: Work-life balance and culture ratings are low in public reviews. Sentiment Trend: unknown. Sentiment Themes: Theme: Pay and benefits. Sentiment Themes: Sentiment: negative. Sentiment Themes: Key Phrases: pay is awful.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Coral Gables. Centers: Model: HQ. Centers: Country: United States. Reputation & Reviews: Summary: Public review evidence is limited and mixed. Indeed shows 14 reviews with an overall 2.0 rating for a call center representative role, while Clutch and DesignRush list the company profile but do not provide enough publicly visible rating detail here to verify a broader customer reputation score.. Credentials: Detail: 14 reviews visible on the public company page for an employee-facing role.. Credentials: Rating: 2.0/5. Credentials: Platform: Indeed. Credentials: Detail: A company profile is publicly listed, but a rating was not verifiable from the available snippet.. Credentials: Platform: Clutch. Credentials: Detail: A company profile is publicly listed, but a rating was not verifiable from the available snippet.. Credentials: Platform: DesignRush. Services & Offerings: Categories: Name: Live answering. Categories: Services: 24/7 live answering. Categories: Services: after-hours answering. Categories: Services: weekend and evening coverage. Categories: Services: message taking and delivery. Categories: Name: Receptionist and call handling. Categories: Services: virtual receptionist services. Categories: Services: call routing. Categories: Services: call screening. Categories: Services: custom greetings. Categories: Services: call transfer services. Categories: Name: Scheduling and intake. Categories: Services: appointment scheduling. Categories: Services: lead qualification. Categories: Services: sales intake forms. Categories: Services: registration services. Categories: Name: Industry support. Categories: Services: medical answering support. Categories: Services: legal answering support. Categories: Services: service-industry answering support. Categories: Services: nationwide inbound call support. Executive Summary: Summary: Responsive Answering Service appears to be a privately owned answering-service and call-center provider founded in 2012, with an emphasis on 24/7 live answering, virtual receptionist support, and

Methodology

Responsive Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 21 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.responsiveanswering.com

Email: info@responsiveanswering.com

Phone: 855-969-0009

Frequently Asked Questions

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