Rewardsco scorecard

Company Overview

Rewardsco is a BPO company, founded in 1996, with approximately 500-999 employees. They specialize in Sales & Marketing, Technical Support, Outbound Sales. They serve the E-commerce & Retail industries.

The organization focuses on the teamwork of its highly trained employees and their ability to provide excellent customer service. They offer several different outsourcing products. With over 1000 consultants and other employees, Rewardsco often has higher sales numbers than many other similar companies. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: performance-led. Voice: customer-centric. Voice: omnichannel. Voice: cost-effective. Voice: service-excellence oriented. Tagline: To redefine service excellence and build unrivalled customer loyalty.. Imagery Style: Not publicly verifiable from the source set used.. Client Value Proposition: Summary: Rewardsco says it helps partners improve customer acquisition, retention, and growth through cost-effective, omnichannel BPO services with a focus on service excellence and customer loyalty.. Value Points: Title: Acquire and grow customers. Value Points: Description: Supports lead generation, sales, and conversion activities aimed at increasing customer base.. Value Points: Title: Improve retention. Value Points: Description: Includes retention, churn reduction, and win-back support to protect recurring revenue.. Value Points: Title: Handle core service operations. Value Points: Description: Provides customer support and collections functions that can reduce internal workload.. Value Points: Title: Omnichannel delivery. Value Points: Description: Emphasizes flexible customer engagement across channels to support continuity and scale.. Company Overview: Tagline: To redefine service excellence and build unrivalled customer loyalty.. Highlights: South African BPO provider with customer engagement and outsourcing services. Highlights: Operates in telecommunications and broader customer lifecycle functions. Highlights: Positions itself around omnichannel, cost-effective service delivery. Description: Rewardsco is a South African BPO and customer engagement provider that offers omnichannel outsourcing solutions focused on helping partners find, win, retain, and grow customers.. Competitive Differentiators: Differentiators: Title: Omnichannel customer loyalty focus. Differentiators: Description: Positions service delivery around finding, winning, retaining, and growing customers through cost-effective omnichannel solutions.. Differentiators: Title: Long operating history. Differentiators: Description: Founded in 1996, giving the company more than two decades of operating experience in South Africa.. Differentiators: Title: Telecommunications specialization.

Strengths

• Brand Profile: Voice: performance-led. Voice: customer-centric. Voice: omnichannel. Voice: cost-effective. Voice: service-excellence oriented. Tagline: To redefine service excellence and build unrivalled customer loyalty.. Imagery Style: Not publicly verifiable from the source set used.. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Rewardsco says it helps partners improve customer acquisition, retention, and growth through cost-effective, omnichannel BPO services with a focus on service excellence and customer loyalty.. Value Points: Title: Acquire and grow customers. Value Points: Description: Supports lead generation, sales, and conversion activities aimed at increasing customer base.. Value Points: Title: Improve retention. Value Points: Description: Includes retention, churn reduction, and win-back support to protect recurring revenue.. Value Points: Title: Handle core service operations. Value. (public_web; observed 2026-08-24)
• Company Overview: Tagline: To redefine service excellence and build unrivalled customer loyalty.. Highlights: South African BPO provider with customer engagement and outsourcing services. Highlights: Operates in telecommunications and broader customer lifecycle functions. Highlights: Positions itself around omnichannel, cost-effective service delivery. Description: Rewardsco is a South African BPO and customer engagement provider that offers omnichannel outsourcing solutions focused on helping partners find, win, retain, and grow customers.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 43.3
• growth: 56.5
• reputation: 55.2
• ai_readiness: 50
• market_footprint: 38.8
• digital_readiness: 54.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Rewardsco's structured service taxonomy includes Sales & Marketing, Technical Support, Outbound Sales. Competitive Landscape: Competitors: Name: Afrishore BPO. Competitors: Evidence: Listed as a competitor/alternative in a public market comparison for Rewardsco Contact Centres.. Competitors: Relationship: direct. Competitors: Name: Core Capital. Competitors: Evidence: Listed as a competitor/alternative in a public market comparison for Rewardsco Contact Centres.. Competitors: Relationship: direct. Competitors: Name: The Agentsy BPO. Competitors: Evidence: Listed as a competitor/alternative in a public market comparison for Rewardsco Contact Centres.. Competitors: Relationship: direct. Competitors: Name: Dynamic Outsourcing. Competitors: Evidence: Listed as a competitor/alternative in a public market comparison for Rewardsco Contact Centres.. Competitors: Relationship: direct. Competitors: Name: O'Keeffe and Swartz. Competitors: Evidence: Listed as a competitor/alternative in a public market comparison for Rewardsco Contact Centres.. Competitors: Relationship: direct. Competitors: Name: amplify5. Competitors: Evidence: Listed as a competitor/alternative in a public market comparison for Rewardsco Contact Centres.. Competitors: Relationship: direct. Positioning: South African BPO and contact-centre provider focused on customer lifecycle value management, sales outsourcing, customer service. Key Firmographics: Founded Year: 1996. Sectors Display: Telecommunications. Sectors Display: Customer engagement. Sectors Display: Financial services. Headquarters Display: uMhlanga / Umhlanga Ridge, Durban, KwaZulu-Natal, South Africa. Ownership Type Display: private. Leadership & Executives: Executives: Bio: Founded Rewardsco Group in July 1996 and has served as Executive Chairman since formation.. Executives: Name: Michael Steenfeldt-Kristensen. Executives: Title: Executive Chairman. Executives: Bio: Joined Rewardsco Group in April 2005 and serves as Group CEO.. Executives: Name: Sven Steenfeldt-Kristensen. Executives: Title: Group CEO. Executives: Bio: Founding director who is instrumental in the Group’s strategic development and leads the proprietary Telco Distribution Strategy.. Executives: Name: Trevor Koen. Executives: Title: Executive Director. Executives: Bio: Leads operational and digital transformation initiatives, focusing on business process streamlining and human and technological capabilities.. Executives: Name: Dwane Farquharson. Executives:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Durban. Centers: Country: South Africa. Centers: City: Sandton. Centers: Country: South Africa. Hiring & Workforce Signals: Open Positions: Title: Sales Agents. Open Positions: Location: Umhlanga Ridge, Durban. Open Positions: Seniority: Entry-level. Open Positions: Department: Sales. Open Positions: Title: Customer Care Consultants. Open Positions: Location: Sandton, Gauteng. Open Positions: Seniority: Unknown. Open Positions: Department: Customer Care. Workforce Signals: Career Site Active: true. Workforce Signals: Open Days Referenced: true. Workforce Signals: Candidate Walk In Recruitment: true. Asset Fact Document Summary: Role: other_document. Summary: [www.bpesa.org.za](http://www.bpesa.org.za/) \| [info@bpesa.org.za](mailto:info@bpesa.org.za) # BPESA Membership 2026 \| 2027 # Letter of Confirmation To Whom It May Concern, This serves to confirm that Rewardsco Sales is a Member of BPESA, in the Domestic Operators - BPO category, Band Two. The company’s membership is valid until 1 March 2027. BPESA is the Industry Body for the Global Business Services (GBS) Sector (including Call & Contact Centres, Shared Service Centres, BPO’s, Digital & ICT organisations) in South Africa. As a not-for-profit entity, BPESA was established to promote trade and serve the interests of its many stakeholder groups engaged in the development, growth and sustaining of this vibrant sector that cuts across many industry verticals of the economy. We thank you for your support and look forward to a year of successful engagement with you. Should you have any questions regarding your membership, feel free to email us at [info@bpesa.org.za](mailto:info@bpesa.org.za) or contact your regional representative (contact details published on the membership brochure and BPESA website [www.bpesa.org.za](http://www.bpesa.org.za/). ## website [http://www.bpesa.org.za/](. Financial Health: Overall Health: unknown. Recent News: Articles:

Methodology

Rewardsco's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 27 distinct source URLs and retained 41 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Outbound Sales

Industries Served

• E-commerce & Retail

Contact

Website: https://www.rewardsco.com

Email: support@rewards1.com

Phone: 031 5333 000

LinkedIn: http://www.linkedin.com/company/rewardsco

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes