Roi CX Solutions scorecard

Company Overview

Roi CX Solutions is a BPO company headquartered in 792 E. 280 S., 84003, American Fork, Utah, founded in 2009, with approximately 1000-4999 employees. They serve the Fintech & Financial Services, E-commerce & Retail, Education & EdTech, Gaming & Entertainment, SaaS & Software, Government & Public Sector industries.

Executive summary

Brand Profile: Voice: effective. Voice: innovative. Voice: customer-focused. Voice: brand-loyalty oriented. Tagline: Award-Winning Call Center Solutions [Inbound & Outbound]. Imagery Style: Not publicly verifiable from the gathered sources.. Client Value Proposition: Summary: ROI CX Solutions positions itself as a customer-experience partner that helps clients strengthen customer relationships, improve satisfaction, and scale support and sales operations efficiently.. Value Points: Title: Customer satisfaction focus. Value Points: Description: The company emphasizes improved customer experience and loyalty as core outcomes.. Value Points: Title: Scale and efficiency. Value Points: Description: Public listings say it helps companies scale support, sales, and back-office operations with efficiency and precision.. Value Points: Title: Measurable ROI. Value Points: Description: The company’s branding explicitly highlights delivering measurable return on investment.. Value Points: Title: Industry-specific solutions. Value Points: Description: The company markets tailored support across multiple verticals rather than a one-size-fits-all model.. Company Overview: Tagline: Award-Winning Call Center Solutions. Highlights: U.S.-owned and operated.. Highlights: Provides 24/7/365 support through multiple contact centers worldwide.. Highlights: Positions itself as a technology-enabled CX company with omnichannel capabilities.. Highlights: Reports industry experience spanning more than 16 years in public directory materials.. Description: ROI CX Solutions is a U.S.-based customer experience and BPO provider offering inbound and outbound contact center and related outsourcing services.. Competitive Differentiators: Differentiators: Title: Omnichannel CX delivery. Differentiators: Description: Public materials describe the company as an omnichannel customer care and experience provider covering phone, email, chat, and social media.. Differentiators: Title: Compliance positioning. Differentiators: Description: The company states that it provides PCI-compliant, HIPAA-compliant, and SOC 2-compliant technology-enabled CX services.. Differentiators: Title: 24/7/365 support. Differentiators:

Strengths

• Brand Profile: Voice: effective. Voice: innovative. Voice: customer-focused. Voice: brand-loyalty oriented. Tagline: Award-Winning Call Center Solutions [Inbound & Outbound]. Imagery Style: Not publicly verifiable from the gathered sources.. (public_web; observed 2026-08-22)
• Client Portfolio: Industry Concentration: Industry: ecommerce. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: healthcare. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: insurance. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: retail. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: finance. Industry Concentration: Confidence: confirmed. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: ROI CX Solutions positions itself as a customer-experience partner that helps clients strengthen customer relationships, improve satisfaction, and scale support and sales operations efficiently.. Value Points: Title: Customer satisfaction focus. Value Points: Description: The company emphasizes improved customer experience and loyalty as core outcomes.. Value Points: Title: Scale and efficiency. Value Points: Description: Public listings say it helps companies scale support, sales, and back-office operations with efficiency and precision.. Value Points: Title: Measurable ROI.. (public_web; observed 2026-08-22)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-13)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-19)

Firmographics

GB100 score

Overall score: 50

• egs: 41.4
• growth: 56.5
• reputation: 49.9
• ai_readiness: 50
• market_footprint: 44.9
• digital_readiness: 55.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: Industry: ecommerce. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: healthcare. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: insurance. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: retail. Industry Concentration: Confidence: confirmed. Industry Concentration: Industry: finance. Industry Concentration: Confidence: confirmed. Competitive Landscape: Competitors: Name: Daktela. Competitors: Evidence: Listed by CB Insights among top competitors.. Competitors: Relationship: direct. Competitors: Name: FirstCall. Competitors: Evidence: Listed by CB Insights among top competitors.. Competitors: Relationship: direct. Competitors: Name: Chime Solutions. Competitors: Evidence: Listed by CB Insights among top competitors.. Competitors: Relationship: direct. Competitors: Name: Valor Global. Competitors: Evidence: Listed by CB Insights among top competitors.. Competitors: Relationship: direct. Competitors: Name: Sales Robotics. Competitors: Evidence: Listed by CB Insights among top competitors.. Competitors: Relationship: adjacent. Competitors: Name: Direct Response. Competitors: Evidence: Listed by CB Insights among top competitors.. Competitors: Relationship: adjacent. Competitors: Name: DYL. Competitors: Evidence: Listed by CB Insights among top competitors.. Competitors: Relationship: adjacent. Competitors: Name: Intellicon. Competitors: Evidence: Listed by CB Insights among top competitors.. Competitors: Relationship: adjacent. Competitors: Name: Specialty Answering Service. Competitors: Evidence: Listed by CB Insights among top competitors.. Competitors: Relationship: adjacent. Positioning: A BPO/call center provider offering full-suite, inbound and. Key Firmographics: Founded Year: 2008. Revenue Display: Not publicly verified. Sectors Display: Healthcare. Sectors Display: Banking. Sectors Display: Financial services. Sectors Display: Insurance. Sectors Display: Government. Sectors Display: Ecommerce. Sectors Display: Retail. Headquarters Display: American Fork, Utah, United States. Employee Count Display: Not publicly verified. Ownership Type Display: U.S.-owned and operated; public/private status not publicly verified. Pricing & Engagement: Models: Name: Project-based engagement. Models: Best For: Clients seeking outsourced CX/BPO programs with defined scope and budget. Models: Description: Clutch lists a $50,000+ minimum project size, suggesting

Geography

The public profile records headquarters as 792 E. 280 S., 84003, American Fork, Utah. Countries listed in the structured record include -. Delivery Center Details: Centers: City: American Fork. Centers: Country: United States. Centers: City: Billings. Centers: Country: United States. Reputation & Reviews: Summary: Public review signals are mixed but generally positive on Clutch, while Indeed reviews show a lower employee-side rating and mixed employee sentiment. Publicly visible review volume remains limited and should be treated cautiously.. Credentials: Detail: Clutch lists 4 verified reviews and highlights positive feedback around flexibility, responsiveness, and efficiency.. Credentials: Rating: 4.8/5. Credentials: Platform: Clutch. Credentials: Detail: Indeed shows an overall rating based on 653 reviews for ROI Call Center Solutions.. Credentials: Rating: 3.5/5. Credentials: Platform: Indeed. Services & Offerings: Categories: Name: Customer experience and contact center. Categories: Services: Inbound call center services. Categories: Services: Outbound call center services. Categories: Services: Customer support. Categories: Services: Customer care. Categories: Services: Omnichannel customer experience. Categories: Name: Sales and growth support. Categories: Services: Lead generation. Categories: Services: Lead qualification. Categories: Services: Appointment setting. Categories: Services: Sales support. Categories: Services: Upselling. Categories: Services: Cross-selling. Categories: Name: Technical and operational support. Categories: Services: Technical support. Categories: Services: Help desk services. Categories: Services: Back office support. Categories: Services: Data processing. Categories: Services: Order taking. Categories: Services: Surveys. Categories: Name: Digital and compliance-enabled support. Categories: Services: Email support. Categories: Services: Chat support. Categories: Services: Social media services. Categories: Services: AI-augmented support solutions. Categories: Services: PCI-compliant services. Categories: Services: HIPAA-compliant services. Categories: Services: SOC 2-compliant services. Executive Summary: Summary: ROI CX Solutions is a U.S.-based CX and BPO provider focused on inbound and outbound customer support, omnichannel service delivery, and industry-specific outsourcing solutions across multiple verticals..

Methodology

Roi CX Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for service taxonomy coverage.

Industries Served

• Fintech & Financial Services
• E-commerce & Retail
• Education & EdTech
• Gaming & Entertainment
• SaaS & Software
• Government & Public Sector

Contact

Website: https://roicallcentersolutions.com/

Email: sales@365roi.com

Phone: (877) 590-7897

Frequently Asked Questions

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