Sage Outsource Solutions scorecard

Company Overview

Sage Outsource Solutions is a BPO company, founded in 2007, with approximately 50-99 employees. They specialize in Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

They lead the industry by providing innovative solutions for every customer, no matter how difficult the issue may be. On top of offering great customer service solutions, Sage Outsource Solutions knows your product and can guarantee excellent technical support for your SaaS. Their “experienced, 100% U.S-based, multilingual team delivers the comprehensive, powerful support you need to exceed customer expectations and grow your business.” For almost two decades, Sage Outsource Solutions has been the trusted BPO resource for fortune 500 companies and start-ups, proving their dedication to top-notch customer service, sales, technical support, and voice of customer feedback. Sage Outsource Solutions operates as business that excels in every aspect of customer satisfaction for your SaaS organization or start-up. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: boutique. Voice: customer-focused. Voice: family-owned. Voice: SaaS-oriented. Imagery Style: professional, corporate service branding; no verified public style kit found. Client Value Proposition: Summary: The public value proposition centers on improving customer experience and support responsiveness for SaaS and technology companies while helping clients reduce the burden of in-house hiring and operations.. Value Points: Title: Cost and management relief. Value Points: Description: Public executive statements say the service can reduce the financial and managerial burden of hiring full-time customer service staff.. Value Points: Title: Scalable customer experience support. Value Points: Description: Public descriptions emphasize acting as a seamless extension of the client business with consistent support coverage.. Value Points: Title: Support for growth metrics. Value Points: Description: Public materials claim support for higher customer satisfaction and NPS while lowering customer contact costs.. Company Overview: Tagline: Boutique customer contact firm focused on SaaS companies.. Highlights: 100% US-based service positioning. Highlights: Focus on SaaS companies and startups. Highlights: Boutique customer contact center. Highlights: Family-owned and operated positioning. Description: Sage Outsource Solutions is a boutique customer contact center serving SaaS companies and startups, with an emphasis on customer support and contact management.. Competitive Differentiators: Differentiators: Title: SaaS specialization. Differentiators: Description: Public materials consistently position the company around SaaS and technology customer support rather than generic BPO.. Differentiators: Title: U.S.-based delivery. Differentiators: Description: The firm is publicly described as 100% US-based and based in the USA.. Differentiators: Title: Boutique and family-owned positioning. Differentiators: Description: Directory and review sources describe it as boutique, family-owned, and operated, suggesting a smaller, specialized provider model.. Differentiators:

Strengths

• Brand Profile: Voice: boutique. Voice: customer-focused. Voice: family-owned. Voice: SaaS-oriented. Imagery Style: professional, corporate service branding; no verified public style kit found. (public_web; observed 2026-03-09)
• Client Portfolio: Clients: Segment: client referenced in public directory listing. Clients: Industry: Software. Clients: Client Name: Upserve. Clients: Segment: client referenced in public directory listing. Clients: Industry: Software. Clients: Client Name: Grasshopper. Clients: Segment: client referenced in public directory listing. Clients: Industry: Software. Clients: Client Name: Chargify. Clients: Segment: client referenced in public directory listing. Clients: Industry: Software. Clients: Client Name: Go To Assist. Clients: Segment: client referenced in public directory listing. Clients: Industry: Software. Clients: Client. (public_web; observed 2025-04-08)
• Client Value Proposition: Summary: The public value proposition centers on improving customer experience and support responsiveness for SaaS and technology companies while helping clients reduce the burden of in-house hiring and operations.. Value Points: Title: Cost and management relief. Value Points: Description: Public executive statements say the service can reduce the financial and managerial burden of hiring full-time customer service staff.. Value Points: Title: Scalable customer experience support. Value Points: Description: Public descriptions emphasize acting as a seamless. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-03-09)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 48

• egs: 40.3
• growth: 56.5
• reputation: 56.2
• ai_readiness: 50
• market_footprint: 30.3
• digital_readiness: 53.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Sage Outsource Solutions's structured service taxonomy includes Finance & Accounting, Customer Support. Client Portfolio: Clients: Segment: client referenced in public directory listing. Clients: Industry: Software. Clients: Client Name: Upserve. Clients: Segment: client referenced in public directory listing. Clients: Industry: Software. Clients: Client Name: Grasshopper. Clients: Segment: client referenced in public directory listing. Clients: Industry: Software. Clients: Client Name: Chargify. Clients: Segment: client referenced in public directory listing. Clients: Industry: Software. Clients: Client Name: Go To Assist. Clients: Segment: client referenced in public directory listing. Clients: Industry: Software. Clients: Client Name: Voox. Clients: Segment: client referenced in public directory listing. Clients: Industry: Software. Clients: Client Name: Go To Webinar. Industry Concentration: SaaS. Industry Concentration: startups. Competitive Landscape: Competitors: Name: Sage BPM. Competitors: Evidence: Different company listed in outsourcing marketplace; not enough public evidence to establish direct competitive overlap.. Competitors: Relationship: alternative. Competitors: Name: DesignRush-listed call center agencies. Competitors: Evidence: Directory evidence shows comparable service category, but no direct named competitor relationship from public sources.. Competitors: Relationship: alternative. Competitors: Name: Other SaaS-focused U.S.-based contact centers. Competitors: Evidence: Public sources position Sage around SaaS/startup customer contact services, implying competition with similar providers.. Competitors: Relationship: adjacent. Positioning: Boutique, 100% U.S.-based customer contact center focused on SaaS companies and startups.. Market Signals: Public directories describe inbound contact center, phone/chat/email/ticket/social support, and sales support capabilities.. Market Signals: Public profile references service to SaaS companies and startups.. Differentiators: 100% U.S.-based delivery. Differentiators: multilingual team. Differentiators: boutique/family-owned positioning. Differentiators: SaaS-focused support. Key Firmographics: Founded Year: 2007. Revenue Display: null. Sectors Display: SaaS. Sectors Display: Technology. Sectors Display: Internet services. Headquarters Display: Pompano Beach, Florida, United States. Employee Count Display: null. Ownership Type Display: Family-owned and operated. Pricing & Engagement: Models: Name: Hourly engagement. Models: Best For: Organizations seeking flexible outsourced

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Pompano Beach. Centers: Model: 100% U.S.-based. Centers: Country: United States. Centers: Languages: Multilingual. Centers: City: Pompano Beach. Centers: Model: HQ. Centers: Country: United States. Executive Summary: Summary: Sage Outsource Solutions appears to be a U.S.-based boutique BPO/customer contact provider specializing in outsourced customer support for SaaS and technology companies, with contact-center capabilities spanning phone, chat, email/ticketing, and social channels.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Publicly listed as Chief Customer Officer at Sage Outsource Solutions.. Executives: Name: Ed L'italien. Executives: Title: Chief Customer Officer. Executives: Bio: Publicly listed as Director Of Strategic Partnerships at Sage Outsource Solutions during his tenure there.. Executives: Name: Derrick Doss. Executives: Title: Director Of Strategic Partnerships. Reputation & Reviews: Summary: Public review and directory sources indicate the firm has marketplace presence on multiple platforms, but the available evidence is limited and does not provide a single verified aggregate rating from a primary source in this dataset.. Credentials: Detail: Public profile exists; the available snippet does not provide a verified rating in the gathered data.. Credentials: Rating: null. Credentials: Platform: Clutch. Credentials: Detail: Public agency profile exists; the gathered snippet does not provide a verified rating in the gathered data.. Credentials: Rating: null. Credentials: Platform: DesignRush. Credentials: Detail: Public review page exists with employee reviews, but no verified aggregate rating was captured in the gathered data.. Credentials: Rating: null. Credentials: Platform: Indeed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Inbound customer service. Categories: Services: Technical

Methodology

Sage Outsource Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 52 distinct source URLs and retained 56 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://sageoutsource.com/

Email: hello@sageoutsource.com

Phone: (866) 658-0118

LinkedIn: https://www.linkedin.com/company/sageoutsource/

Frequently Asked Questions

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