Sara Call Center scorecard

Company Overview

Sara Call Center is a BPO company headquartered in Rruga Johan Fon Han, Nr 1, Kat 2, 1000, Tirana, Albania, founded in 2012, with approximately 1-49 employees. They specialize in Finance & Accounting.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Client Value Proposition: Summary: Public listings suggest Sara Call Center positions itself as a cost-conscious outsourced BPO partner offering a mix of customer-facing and back-office services from Albania.. Value Points: Title: Cost efficiency. Value Points: Description: Directory text says rates can start as low as $7 USD per hour for straightforward tasks and include management and QA coverage.. Value Points: Title: Single-provider service mix. Value Points: Description: Profiles list multiple operational categories, allowing clients to source several support functions from one vendor.. Value Points: Title: International service orientation. Value Points: Description: The company is described as a global BPO and telemarketing provider serving international clients.. Company Overview: Highlights: Founded in 2012. Highlights: Based in Tirana, Albania. Highlights: Described as a global BPO and outsourced telemarketing provider. Description: Sara Call Center is a global BPO and outsourced telemarketing company founded in 2012 in Tirana, Albania.. Competitive Differentiators: Differentiators: Title: Low starting price point. Differentiators: Description: Public directory text states rates as low as $7 USD per hour for straightforward tasks, with fees covering management, oversight, quality assurance, and account management.. Differentiators: Title: Albania delivery location. Differentiators: Description: The company is based in Tirana, Albania, which may be used as a delivery location for outsourced operations.. Differentiators: Title: Broad service mix. Differentiators: Description: Public profiles list both front-office and back-office services, including customer support, telemarketing, translation, and data entry.. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Outsource Accelerator material positions Sara Call Center within Albania's outsourcing market alongside larger call-center operators.. Competitors: Relationship: direct. Competitors: Name: Other Albania-based BPO providers. Competitors: Evidence:

Strengths

• Client Value Proposition: Summary: Public listings suggest Sara Call Center positions itself as a cost-conscious outsourced BPO partner offering a mix of customer-facing and back-office services from Albania.. Value Points: Title: Cost efficiency. Value Points: Description: Directory text says rates can start as low as $7 USD per hour for straightforward tasks and include management and QA coverage.. Value Points: Title: Single-provider service mix. Value Points: Description: Profiles list multiple operational categories, allowing clients to source several support. (public_web; observed 2026-05-20)
• Company Overview: Highlights: Founded in 2012. Highlights: Based in Tirana, Albania. Highlights: Described as a global BPO and outsourced telemarketing provider. Description: Sara Call Center is a global BPO and outsourced telemarketing company founded in 2012 in Tirana, Albania.. (public_web; observed 2026-05-20)
• Competitive Differentiators: Differentiators: Title: Low starting price point. Differentiators: Description: Public directory text states rates as low as $7 USD per hour for straightforward tasks, with fees covering management, oversight, quality assurance, and account management.. Differentiators: Title: Albania delivery location. Differentiators: Description: The company is based in Tirana, Albania, which may be used as a delivery location for outsourced operations.. Differentiators: Title: Broad service mix. Differentiators: Description: Public profiles list both front-office and back-office services, including customer. (public_web; observed 2026-05-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2024-04-04)

Firmographics

GB100 score

Overall score: 44

• egs: 37.4
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Sara Call Center's structured service taxonomy includes Finance & Accounting. Pricing & Engagement: Models: Name: Hourly service pricing. Models: Best For: Simple outsourced tasks and cost-sensitive engagements. Models: Description: Rates as low as $7 USD/hour for straightforward tasks, with management, oversight, quality assurance, and account management included.. Summary: A public directory entry indicates a starting rate as low as $7 USD per hour for straightforward tasks; no other pricing model details were publicly verified.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer service. Categories: Services: Customer care. Categories: Services: Live chat. Categories: Name: Outbound sales. Categories: Services: Lead generation. Categories: Services: Cold calling. Categories: Services: Telemarketing. Categories: Name: Back office and operations. Categories: Services: Back office outsourcing. Categories: Services: Data entry. Categories: Services: Content moderation. Categories: Name: Localization and language services. Categories: Services: Translation. Categories: Services: Localization. Categories: Name: Digital and research support. Categories: Services: Social media management. Categories: Services: Market research. Categories: Services: Data analytics. Executive Summary: Summary: Sara Call Center appears in public BPO directory sources as an Albania-based outsourcing provider focused on customer service, lead generation, telemarketing, and related contact-center services.. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.. Delivery Center

Geography

The public profile records headquarters as Rruga Johan Fon Han, Nr 1, Kat 2, 1000, Tirana, Albania. Countries listed in the structured record include Albania. Key Firmographics: Founded Year: 2012. Sectors Display: Outsourcing/Offshoring. Sectors Display: BPO. Sectors Display: Telemarketing. Headquarters Display: Tirana, Albania. Employee Count Display: 200-500 employees (SignalHire estimate). Ownership Type Display: private. Leadership & Executives: Executives: Bio: Public OA podcast coverage identifies Armando Muca as co-founder and CEO of Sara Call Center.. Executives: Name: Armando Muca. Executives: Title: Co-founder and CEO. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: No public review aggregate, platform rating, or testimonial set was verified from the available sources.. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Sara Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 54 distinct source URLs and retained 54 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting

Contact

Website: https://www.outsourceaccelerator.com/company/sara-call-center/

Email: info@saracallcenter.net

Phone: +1 (716) 453-3409

Frequently Asked Questions

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