Securus Contact Systems scorecard

Company Overview

Securus Contact Systems is a BPO company, founded in 2012, with approximately 50-99 employees. They specialize in Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Client Value Proposition: Summary: The public value proposition is to help businesses capture more calls, avoid missed leads, and provide immediate live response through receptionist and chat coverage.. Value Points: Title: Never miss calls. Value Points: Description: Public copy emphasizes live receptionists and call handling designed to ensure incoming calls are answered.. Value Points: Title: Faster lead response. Value Points: Description: Promotional language states the service can reduce outbound lead-response time.. Value Points: Title: Simple engagement structure. Value Points: Description: Public materials reference no setup fees and no long-term contracts.. Company Overview: Tagline: Innovative contact center technology and personable live receptionists.. Highlights: Public directory listing identifies contact details, website, and social profiles.. Highlights: Public website copy describes innovative contact center technology and live receptionists.. Highlights: Public materials reference 24/7/365 service availability and no setup fees / no long-term contracts on at least one promotional page.. Description: Securus Contact Systems is a contact center / answering-service provider that offers live receptionist and call-handling services for businesses, with public-facing materials describing 24/7/365 availability and coverage for businesses in the US and Canada.. Competitive Differentiators: Differentiators: Title: 24/7/365 availability. Differentiators: Description: Public promotional copy states service is available around the clock, including holidays.. Differentiators: Title: No setup fees and no long-term contracts. Differentiators: Description: A promotional page states there are no setup fees and no long-term contracts required.. Differentiators: Title: Lead-response positioning. Differentiators: Description: One public partnership page frames the service as helping businesses avoid missed calls and reduce outbound lead-response time.. Financial Health: Risk Factors: Public

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. (public_web; observed 2025-11-30)
• Client Portfolio: Clients: Segment: small businesses to large corporations. Clients: Industry: multiple industries. Clients: Client Name: thousands of businesses. (public_web; observed 2024-10-04)
• Client Value Proposition: Summary: The public value proposition is to help businesses capture more calls, avoid missed leads, and provide immediate live response through receptionist and chat coverage.. Value Points: Title: Never miss calls. Value Points: Description: Public copy emphasizes live receptionists and call handling designed to ensure incoming calls are answered.. Value Points: Title: Faster lead response. Value Points: Description: Promotional language states the service can reduce outbound lead-response time.. Value Points: Title: Simple engagement structure. Value. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-11-30)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2024-10-04)

Firmographics

GB100 score

Overall score: 44

• egs: 39
• growth: 48.2
• reputation: 48.5
• ai_readiness: 50
• market_footprint: 31
• digital_readiness: 46.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Securus Contact Systems's structured service taxonomy includes Finance & Accounting, Customer Support. Client Portfolio: Clients: Segment: small businesses to large corporations. Clients: Industry: multiple industries. Clients: Client Name: thousands of businesses. Competitive Landscape: Competitors: Name: Signpost. Competitors: Evidence: Signpost acquired Securus Contact Systems and is described as a marketing and communications software solution for home service providers.. Competitors: Relationship: adjacent. Competitors: Name: Answering service providers. Competitors: Evidence: Public directory and company materials describe Securus as an answering/live receptionist service.. Competitors: Relationship: direct. Competitors: Name: Virtual receptionist providers. Competitors: Evidence: Public sources describe Securus as a virtual receptionist solution.. Competitors: Relationship: direct. Positioning: Virtual receptionist and live chat/contact center services provider for businesses needing 24/7 live representation.. Market Signals: Acquisition activity in 2019 and 2021 suggests the company has been viewed as a strategic asset in the receptionist/communications services market.. Market Signals: Public materials emphasize 24/7 live representation and contact center technology.. Differentiators: Proprietary software platform. Differentiators: Live receptionist and live chat service mix. Differentiators: Positioned for small businesses through large corporations. Key Firmographics: Founded Year: 2012. Sectors Display: Answering service. Sectors Display: Contact center services. Sectors Display: Customer service support. Headquarters Display: Happy Valley, Oregon, United States. Pricing & Engagement: Models: Name: Daily subscription pricing. Models: Best For: Small businesses seeking low-entry live-answering coverage. Models: Description: A promotional page references service starting at $7.35 a day.. Models: Name: Discounted promotional plan. Models: Best For: Prospects prioritizing lower monthly commitment and flexible minute usage. Models: Description: A promotional page references an exclusive 10% discount and unused-minute carryover up to 25% of plan minutes.. Models: Name: No long-term contract engagement. Models: Best For: Customers wanting flexibility in contract duration. Models: Description: Public materials state no long-term contracts are required.. Summary: Public pricing information is

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Happy Valley. Centers: Model: not publicly specified. Centers: Country: United States. Centers: City: Portland. Centers: Model: not publicly specified. Centers: Country: United States. Services & Offerings: Categories: Name: Live answering. Categories: Services: Live phone answering. Categories: Services: Receptionist coverage. Categories: Services: After-hours call handling. Categories: Name: Chat support. Categories: Services: Live chat services. Categories: Name: Contact-center support. Categories: Services: Call-center style customer service support. Categories: Services: Lead response handling. Executive Summary: Summary: Securus Contact Systems appears to be a live answering and contact-center services provider headquartered in Happy Valley, Oregon, with public references to small-business call handling, live receptionists, and contact-center technology.. Reputation & Reviews: Summary: Public review signals are mixed to negative across consumer review platforms, while employee-review sites show mid-range workplace ratings; BBB also shows complaints and no accreditation.. Credentials: Detail: BBB review page shows an average of 2 customer reviews with a 1/5-star customer review rating.. Credentials: Rating: 1/5 customer review rating. Credentials: Platform: BBB. Credentials: Detail: BBB business profile states the business is not BBB Accredited and shows 3 total complaints in the last 3 years.. Credentials: Rating: Not BBB accredited. Credentials: Platform: BBB. Credentials: Detail: Trustpilot listing shows a 1.7 rating for the company.. Credentials: Rating: 1.7/5. Credentials: Platform: Trustpilot. Credentials: Detail: Indeed employee reviews show an overall rating around 3.2 with category scores near the low-to-mid 3s.. Credentials: Rating: 3.2/5. Credentials: Platform: Indeed. Employee & Client Sentiment: Red Flags: A Trustpilot listing is visible in public search results, but no verifiable review content was used here.. Red Flags: An

Methodology

Securus Contact Systems's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 55 distinct source URLs and retained 56 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.securustechnologies.com/

Email: info@securuscontactsystems.com

Phone: 877.310.6676

LinkedIn: http://www.linkedin.com/company/securus-contact-systems

Frequently Asked Questions

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