Select Voicecom scorecard

Company Overview

Select Voicecom is a BPO company. They specialize in Sales & Marketing, Technical Support, Customer Support, Recruitment, Back Office.

Executive summary

Brand Profile: Voice: customer-focused. Voice: sales-oriented. Voice: service-oriented. Imagery Style: corporate service branding. Client Value Proposition: Summary: Select VoiceCom positions itself as a customized BPO partner intended to improve efficiency, customer experience, and operational capacity through tailored outsourcing support.. Value Points: Title: Tailored service design. Value Points: Description: The company emphasizes solutions adapted to client needs and a free service proposal and needs assessment.. Value Points: Title: Operational efficiency. Value Points: Description: Public messaging states its services are designed to enhance business efficiency and effectiveness.. Value Points: Title: Multi-function support. Value Points: Description: Its offering spans front-office, back-office, and specialized support functions, reducing the need for multiple vendors.. Company Overview: Tagline: Philippines call center for business outsourcing. Highlights: Since 2007, the company says it has supported over 120 clients globally.. Highlights: The company says it has a team of 1,000+ seasoned professionals.. Highlights: Public profiles place its headquarters in Cebu City, Philippines.. Description: Select VoiceCom is a BPO and call center outsourcing provider based in Cebu City, Philippines, presenting itself as an American-owned and Australian-managed company offering customized outsourcing support.. Competitive Differentiators: Differentiators: Title: Customized outsourcing solutions. Differentiators: Description: The company emphasizes tailored service designs rather than a one-size-fits-all model.. Differentiators: Title: Broad service mix. Differentiators: Description: Public materials show coverage across customer service, sales, technical support, back office, healthcare support, and AI solutions.. Differentiators: Title: Scale and experience. Differentiators: Description: The company reports serving over 120 clients globally since 2007 with a team of 1,000+ professionals.. Differentiators: Title: Cross-market positioning. Differentiators: Description: Public descriptions highlight American ownership and Australian

Strengths

• Brand Profile: Voice: customer-focused. Voice: sales-oriented. Voice: service-oriented. Imagery Style: corporate service branding. (public_web; observed 2026-08-22)
• Client Portfolio: Total Clients Claimed: 120. (public_web; observed 2026-08-22)
• Client Value Proposition: Summary: Select VoiceCom positions itself as a customized BPO partner intended to improve efficiency, customer experience, and operational capacity through tailored outsourcing support.. Value Points: Title: Tailored service design. Value Points: Description: The company emphasizes solutions adapted to client needs and a free service proposal and needs assessment.. Value Points: Title: Operational efficiency. Value Points: Description: Public messaging states its services are designed to enhance business efficiency and effectiveness.. Value Points: Title: Multi-function support. Value. (public_web; observed 2026-08-22)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Select Voicecom's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Recruitment, Back Office. Client Portfolio: Total Clients Claimed: 120. Competitive Landscape: Competitors: Name: Other Philippines-based BPO providers. Competitors: Evidence: Public positioning emphasizes outsourced call centre and BPO services from Cebu City.. Competitors: Relationship: direct. Competitors: Name: General outsourcing firms. Competitors: Evidence: Services include contact center, customer service, technical support, back-office operations, and AI solutions.. Competitors: Relationship: adjacent. Positioning: Outsourced call centre and BPO provider based in Cebu City, Philippines, serving multiple industries and organizations including government, non-profits, and Fortune 500 companies.. Market Signals: Claims support for over 120 clients globally since 2007. Market Signals: Marketed as a provider for businesses across a range of industries. Differentiators: American-owned and Australian-managed positioning. Differentiators: Cebu City delivery presence. Differentiators: Broad outsourced service mix including AI solutions. Pricing & Engagement: Models: Name: Proposal-based engagement. Models: Best For: Clients seeking customized outsourcing scopes. Models: Description: The company invites prospects to request a free service proposal and needs assessment.. Models: Name: Marketplace-listed project work. Models: Best For: Comparing vendor budgets at a high level. Models: Description: Third-party directory listings show a minimum project size and hourly-rate range, but these appear to be marketplace indicators rather than official pricing.. Summary: Public sources do not disclose standard pricing or formal engagement models in enough detail to verify. Available review listings indicate a minimum project size and hourly-rate band, but no official rate card is published on the company site.. Recent News: Articles: Date: 2026-07-05. Articles: Title: Select VoiceCom LinkedIn post highlighting service scope. Articles: Source: LinkedIn. Articles: Summary: The company highlighted tailored solutions spanning customer service, technical support, back office, sales, and healthcare support.. Reputation & Reviews: Summary: Third-party directory coverage is generally positive, with Clutch showing a 4.8 rating from

Geography

Delivery Center Details: Centers: City: Cebu City. Centers: Model: business facility. Centers: Country: Philippines. Key Firmographics: Founded Year: 2007. Headquarters Display: Cebu City, Cebu, Philippines. Employee Count Display: 1,000+ seasoned professionals. Ownership Type Display: American-owned and Australian-managed. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer service. Categories: Services: Contact center. Categories: Services: Technical support. Categories: Name: Sales and outbound. Categories: Services: Outbound calling. Categories: Services: Sales outsourcing. Categories: Name: Operations support. Categories: Services: Back-office operations. Categories: Services: Back office outsourcing. Categories: Name: Healthcare support. Categories: Services: Healthcare support. Categories: Name: Technology-enabled services. Categories: Services: AI solutions. Financial Health: Overall Health: unknown. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Executive Summary: Summary: Select VoiceCom is a Cebu-based BPO provider focused on customer service, sales, technical support, back office, healthcare support, and AI-enabled outsourcing solutions. Public sources describe it as American-owned and Australian-managed, with a global client base and a team exceeding 1,000 professionals.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AI solutions. Ai Capabilities: AI solutions. Asset Image: Visibility: public. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: HIPAA. Service: Technical Support. Service: Sales & Marketing. Service: Recruitment. Service: Back Office. Service: Customer Support.

Methodology

Select Voicecom's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 95 distinct source URLs and retained 98 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Recruitment
• Back Office

Contact

Website: https://selectvoicecom.com/

Phone: 4564760

Frequently Asked Questions

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