Serverplus scorecard

Company Overview

Serverplus is a BPO company, founded in 2000, with approximately 100-249 employees. They specialize in Sales & Marketing, Technical Support, Customer Support, Data Entry & Processing. They serve the E-commerce & Retail industries.

Reportedly ServerPlus revenues are up to $5 million, a testament to their excellent service. The firm is determined to deliver quality service to local, national, and international organizations. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: customer-focused. Voice: pragmatic. Voice: support-oriented. Tagline: Get your life back!. Imagery Style: service-oriented website messaging with simple corporate presentation. Client Value Proposition: Summary: ServerPlus positions itself as a provider that helps clients offload support workload so they can focus on core operations while improving service experience for end customers.. Value Points: Title: Workload reduction. Value Points: Description: The public tagline and site copy imply relief from inbox, phone, and support handling burdens.. Value Points: Title: Customer experience support. Value Points: Description: The firm emphasizes delivering experience, quality, and results in customer and technical support contexts.. Value Points: Title: Operational continuity. Value Points: Description: After-hours and technical support offerings suggest value in maintaining coverage beyond standard business hours.. Company Overview: Tagline: Get your life back!. Highlights: Customer and technical support solutions for ISPs, MSPs, BPOs, and other support call needs. Highlights: Strategic partner positioning on its public website. Highlights: Public-facing business address in Orem, Utah. Description: ServerPlus appears to be a privately held outsourcing and offshoring consulting company that provides customer and technical support solutions for ISPs, MSPs, BPOs, and other support call needs.. Competitive Differentiators: Differentiators: Title: ISP/MSP-focused support. Differentiators: Description: Public materials emphasize customer and technical support for ISPs, MSPs, and WISPs rather than generic BPO alone.. Differentiators: Title: After-hours coverage. Differentiators: Description: The company explicitly markets after-hours support as part of its offering.. Differentiators: Title: Broad support mix. Differentiators: Description: Public descriptions combine customer support, technical support, BPO, and virtual assistant-style services in one provider profile.. Differentiators: Title: Strategic partner framing. Differentiators: Description: The website

Strengths

• Brand Profile: Voice: customer-focused. Voice: pragmatic. Voice: support-oriented. Tagline: Get your life back!. Imagery Style: service-oriented website messaging with simple corporate presentation. (public_web; observed 2026-07-29)
• Client Value Proposition: Summary: ServerPlus positions itself as a provider that helps clients offload support workload so they can focus on core operations while improving service experience for end customers.. Value Points: Title: Workload reduction. Value Points: Description: The public tagline and site copy imply relief from inbox, phone, and support handling burdens.. Value Points: Title: Customer experience support. Value Points: Description: The firm emphasizes delivering experience, quality, and results in customer and technical support contexts.. Value Points:. (public_web; observed 2026-07-29)
• Company Overview: Tagline: Get your life back!. Highlights: Customer and technical support solutions for ISPs, MSPs, BPOs, and other support call needs. Highlights: Strategic partner positioning on its public website. Highlights: Public-facing business address in Orem, Utah. Description: ServerPlus appears to be a privately held outsourcing and offshoring consulting company that provides customer and technical support solutions for ISPs, MSPs, BPOs, and other support call needs.. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-29)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 43

• egs: 42.7
• growth: 43.9
• reputation: 46.1
• ai_readiness: 50
• market_footprint: 32.6
• digital_readiness: 41.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Serverplus's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Data Entry & Processing. Competitive Landscape: Competitors: Name: CIENCE. Competitors: Evidence: Listed in public company-directory style profile as a comparable outsourcing/offshoring company.. Competitors: Relationship: adjacent. Competitors: Name: ZoomInfo company profile ecosystem. Competitors: Evidence: Public company profile pages aggregate similar outsourcing and employee/revenue data for market comparison.. Competitors: Relationship: adjacent. Competitors: Name: Outsource Accelerator listed BPO providers. Competitors: Evidence: ServerPlus is presented within a BPO provider directory alongside comparable outsourcing firms.. Competitors: Relationship: direct. Positioning: Outsourcing and offshoring consultancy focused on customer and technical support for ISPs, MSPs, BPOs, and related support needs.. Market Signals: Public profiles consistently describe the company as outsourcing/offshoring or customer support oriented.. Market Signals: Website copy emphasizes support solutions for ISPs, MSPs, BPOs, and after-hours support.. Differentiators: ISP technical support focus. Differentiators: WISP support specialization. Differentiators: customer and technical support positioning. Reputation & Reviews: Summary: Public review data exists on employee-review platforms, but no company-controlled or independently verified client satisfaction metric was located in the gathered sources.. Credentials: Detail: An Indeed company page exists with review activity, but no trustworthy aggregate client-service rating was verified from the gathered sources.. Credentials: Rating: Not verified. Credentials: Platform: Indeed. Credentials: Detail: A Glassdoor reviews page exists, but no extractable verified rating was confirmed from the gathered sources.. Credentials: Rating: Not verified. Credentials: Platform: Glassdoor. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer Support. Categories: Services: Customer service support. Categories: Services: After-hours support. Categories: Services: Phone answering support. Categories: Name: Technical Support. Categories: Services: Technical support for ISPs. Categories: Services: Technical support for MSPs. Categories: Services: WISP support. Categories: Name: Business Process Support. Categories: Services: BPO services. Categories: Services: Virtual assistant support. Categories: Services: Inbox/phone handling.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Orem. Centers: Country: United States. Centers: City: Ephraim. Centers: Country: United States. Centers: City: Cedar City. Centers: Country: United States. Key Firmographics: Founded Year: 2000. Revenue Display: Not publicly verified. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: BPO. Sectors Display: Customer and technical support. Headquarters Display: Orem, Utah, United States. Employee Count Display: 51-200 employees. Ownership Type Display: Privately held. Financial Health: Overall Health: unknown. Executive Summary: Summary: ServerPlus is a privately held BPO/outsourcing provider associated with customer support, technical support, virtual assistance, and related back-office-style support services, with public signals indicating an Orem, Utah base and a founding year of 2000.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Ticketing system. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Remote desktop support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Email hosting. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Virtual assistance. Coverage Hours: 24/7. Service: Technical Support. Service: Sales & Marketing. Service: Customer Support. Description Long: Whether your customer calls ARE your business or a by-product of your business, support often makes or breaks a company. However, the problems of support often begin with your support agents: We understand why keeping support ‘in-house’ is important to many, but it’s less and less economical as your grow. So how to you balance your customers needs with your need to have a life? Our decades of support experience in the ISP, MSP and BPO industries means that we can handle just about anything…quickly and efficiently. But

Methodology

Serverplus's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 9 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Data Entry & Processing

Industries Served

• E-commerce & Retail

Contact

Website: https://www.serverplus.com

Email: info@serverplus.com

Phone: 801-426-8283

LinkedIn: https://www.linkedin.com/company/serverplus

Frequently Asked Questions

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